Call Center Representative - Remote | WFH
Job Title: Call Center Representative
Location: 100% Remote (Only Arkansas residents are eligible to apply...
Salary: $16.75 per hour
Potential Extra Earnings: Up to $2/hour
Job Type/Schedule: Full-time, Monday-Friday
About Us
For over forty-five years, we've been dedicated to delivering high-quality, nutritious meals to seniors, children, military personnel, and emergency responders. Our commitment to flavorful, tailored menus and exceptional delivery service sets us apart in the industry. We pride ourselves on our One Team attitude and dedication to making a positive impact in the lives of those we serve.
Role Overview
We're looking for a compassionate and skilled Call Center Representative to join our team. As a key member of our customer service team, you'll play a crucial role in ensuring accurate, courteous, and secure processing of customer orders and deliveries. Your goal will be to provide outstanding service while striving to meet and exceed performance metrics.
Responsibilities
Handle inbound and outbound customer calls and process orders
Coordinate with delivery agents, customers, agencies, and case managers
Achieve and surpass performance metrics while delivering excellent service
Drive customer satisfaction through voice, chat, and email communications
Enter customer orders into our ERP system and other software
Requirements
At least 18 years old with a high school diploma or equivalent
Ability to pass a criminal background check and drug screening
Basic proficiency in Microsoft Office (Word and Excel)
Strong organizational skills and ability to manage multiple priorities
Excellent customer orientation and communication skills
Accurate data entry skills and attention to detail
Ability to thrive in a fast-paced environment
Previous customer service or call center experience is a plus
Bilingual candidates are preferred (additional $0.50 per hour)
Preferred Skills
Experience with soft sales techniques, including upselling and cross-selling
Ability to identify customer needs and recommend appropriate products or services
Strong persuasion and negotiation skills
Proven track record of meeting or exceeding sales targets
Technical Requirements
Minimum of one or two 19-inch or larger monitors (two are recommended)
Headset with a microphone, mouse, keyboard, etc.
Reliable internet with at least 5.0 MB upload speed and 10 MB download speed (DSL or broadband required; no streaming, ripping, or gaming during work hours to ensure network performance)
Employee Benefits
Comprehensive, 100% paid training
Monday-Friday work schedule
After a 90-day Probationary Period, Enjoy Benefits Such As
Medical, Dental, Vision, and Life Insurance
401K plan
Paid holidays and 10 PTO days within the first 12 months
Bonuses
Incentive program to reward agents who meet and exceed productivity metrics and quality goals. Opportunities to increase your hourly wage based on performance.
Physical Demands
Frequent sitting, standing, and walking
Some bending and filing may be required (lifting files <10 lbs.)
Position Type
Full-time, 100% remote, non-exempt
Diversity And Inclusion
We value diverse perspectives and are committed to fostering an inclusive environment where everyone feels welcome and respected.
Equal Opportunity Statement
We offer equal employment opportunities to all individuals and prohibit discrimination or harassment of any kind. We welcome applicants regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.
Drug-Free Workplace / Equal Opportunity / Affirmative Action Employer
Employment Type: Full-Time
Apply Job!