Call Center Supervisor

RUI, a BPO specializing in outsourced customer support management since 1996, brings together technology and talent to enhance customer engagement and brand loyalty for our partners. As a Supervisor at RUI, your role entails providing support to management while leading a team of outbound sales representatives. You will guide your team to achieve required targets and champion the company’s... reputation for outstanding service. This position presents an exciting opportunity for individuals with a passion for sales and a commitment to excellence. Responsibilities: • Lead, mentor, and inspire a team of outbound sales representatives, fostering a collaborative and results-driven culture. • Develop and implement effective sales strategies, tactics, and processes to drive revenue growth and exceed targets. • Provide ongoing coaching, feedback, and performance evaluations to maximize individual and team performance. • Collaborate with management to optimize processes and drive team success. • Identify training needs and collaborate with the training team to ensure continuous skill development. • Lead by example through active participation in sales activities and client interactions. • Manage the sales pipeline, analyze metrics, and provide regular reports to the management team. • Handle escalated client concerns and objections, ensuring resolutions that uphold our reputation for excellence. • Monitor calls for quality assurance and provide regular feedback for improvement. • Comply with federal and state regulations, as well as company and client policy, with regards to the handling of consumer confidential information Requirements: • Minimum two (2) years in a sales supervisory role. • Exceptional leadership skills, with a track record of motivating and guiding sales teams to exceed targets. • Strong strategic mindset, with the ability to analyze data and formulate effective sales strategies. • Excellent communication skills, both verbal and written. • Proficiency in using CRM software and other sales tools. • Flexibility to work weekends as needed. • Self-motivated with a proactive approach to identifying opportunities and solving challenges. • Collaborative spirit and a commitment to creating a positive team environment. • Ability to multitask, stay focused and self-manage. What we offer: • Exciting Work Environment • Competitive base pay + lucrative commission • Medical, Dental, Vision, and 401k • Paid Time-Off Job Type: Full-time Pay: $42,000.00 - $50,000.00 per year Benefits: • 401(k) matching • Dental insurance • Health insurance • Paid time off • Paid training • Parental leave • Vision insurance Schedule: • 8 hour shift • Day shift • Evening shift • Holidays • Monday to Friday • Overtime • Weekends as needed Education: • High school or equivalent (Required) Experience: • Call center supervision: 2 years (Required) • Outbound sales: 1 year (Preferred) • Coaching: 1 year (Required) • CRM software: 1 year (Required) • Inbound Sales: 1 year (Required) Work Location: Remote

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