Technical Support Engineering-Cyber Security
Microsoft is looking for an experienced and highly motivated individual to join our team as a Technical Support Engineering-Cyber Security. As a part of the team, you will be responsible for providing technical assistance and support related to Microsoft's cyber security products. You will be an integral part of a team that is focused on providing the highest quality technical support for our... customers.We are looking for a candidate who has a passion for technology and a drive to help others. The ideal candidate will have a Bachelor's degree in Computer Science, Information Systems, or a related field, as well as experience in network security, penetration testing, and incident response. Additionally, the candidate should possess strong problem-solving and communication skills, the ability to work both independently and collaboratively, and a high level of customer service.If you are looking for an opportunity to work with the latest technology, enhance your technical skills, and make an impact on customer satisfaction, we want to hear from you!
Responsibilities:
Provide technical assistance and support related to Microsoft's cyber security products.
Assist customers with troubleshooting, installation, configuration, and maintenance of cyber security products.
Assist customers with network security, penetration testing, and incident response.
Respond to customer inquiries via email, phone, and other channels.
Diagnose and diagnose technical issues.
Develop and document technical solutions.
Stay up to date on the latest cyber security threats and trends.
Research and recommend solutions to enhance customer experience.
Monitor customer feedback and survey results.
Collaborate with engineering and product teams to identify and address customer issues.
Microsoft is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics
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