Technical Services Supervisor - Overnight Shift (Remote) Monday ...
Employer Industry: Technology Solutions and Services
- Why Consider this Job Opportunity...
- Salary up to $100,000
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to work with diverse client base, including Apple, Google, Microsoft, and Linux
- Exposure to best-of-breed applications and next-generation technology solutions
- Opportunity to make a valued impact on client satisfaction and staff extension
- What to Expect (Job Responsibilities):
- Supervise and lead an overnight team of Systems Engineers to meet 24/7/365 service desk operations
- Establish positive and effective communication with team, leadership, and engineers
- Monitor team's adherence to goals and performance objectives
- Enhance and achieve Service Level Agreements (SLAs) for all ticketing
- Offer coaching and actionable feedback to team members
- What is Required (Qualifications):
- Must have experience at an MSP, service desk, and/or corporate IT in a supervisory role with direct reports (5+ years)
- 5+ years of systems engineering experience in an MSP capacity
- Experience working 2nd and 3rd shift schedules
- ConnectWise Automate Familiarity or similar RMM solutions
- ITIL Certification (preferred or equivalent experience in MSP leadership)
- How to Stand Out (Preferred Qualifications):
- Incident Management Experience
- Ability to multitask and adapt to new platforms and skills
- Proficiency in Mac OS, Google (G-Suite), Windows, Office 365, Intune, JAMF
- Technical Certifications (Preferred): Microsoft, Cisco, VMware, JAMF, SonicWALL, Fortinet, CompTIA
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