Associate, Customer Experience

<strong>Job Description</strong><p><br></p>As a Customer Experience Associate, you are responsible for delivering exceptional service to our customers while creating a luxury experience. You will remove obstacles, provide support, and are empowered to “do the right thing.” This is an ideal role for a polished individual with a passion for service, design and home furnishings.<p><br></p><strong>Your Responsibilities</strong><p><br></p><ul><li>Live Our Vision, Values and Beliefs every day</li><li>Represent the RH brand through polished communication, personal appearance and professionalism </li><li>Engage with the customer to identify their needs and partner them with the best associates to deliver unparalleled service and exceed their expectations</li><li>Collaborate with cross-functional partners and Leaders to ensure the customer’s needs are not only met but also exceeded</li><li>Build brand loyalty and revenue by being well-versed in RH product offerings, processes and systems </li><li>Innovate with an entrepreneurial spirit and a passion for building and maintaining relationships</li><li>Qualify and educate potential design customers on services offered by RH Interior Design </li></ul><p><br></p><strong>Our Requirements</strong><p><br></p><ul><li>1+ years of experience in Customer Service, high-end furniture and luxury retail preferred</li><li>Poise and confidence to interact with high-end customers while maintaining confidentiality</li><li>People and relationship-driven</li><li>Driven to deliver first-class service and exceed customer expectations</li><li>Ability to recognize and respond to multiple priorities</li><li>Exceptional analytical, problem-solving and decision-making skills</li><li>Strategic, highly organized and results-oriented</li><li>Excellent verbal and written communication skills</li><li>Commitment to Quality with exceptional attention to detail </li><li>Proficiency with Mac Operating System, IOS devices, Microsoft Office, Salesforce and Google Applications</li><li>Willingness to work a flexible schedule, including evenings, weekends and holidays</li></ul><p><br></p><strong>Physical Requirements</strong><p><br></p><ul><li>Ability to be productive working remotely</li><li>Ability to travel to the nearest gallery as needed</li></ul><p><br></p><strong>About Us</strong><p><br></p>RH is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.<p><br></p>At RH, we are committed to promoting pay equity. Rate of pay is determined based on each individual's experience, qualifications, and the geographic location of the role.

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