Experienced Phone and Chat Support Specialist – Essential Worker Support and Credential Verification

Welcome to blithequark

At blithequark, we are dedicated to supporting our essential workers, particularly in the healthcare sector. We believe that by connecting nurses with healthcare facilities, we can make a significant difference in the lives of those who need medical care. As a Phone and Chat Specialist, you will play a vital role in this process, ensuring that our nurses have the necessary credentials to work in various healthcare facilities. If you are passionate about delivering exceptional customer service and have a keen eye for detail, we encourage you to join our team.

About the Role

As a Phone and Chat Specialist at blithequark, you will be responsible for verifying the credentials of nurses who have selected a healthcare facility to work with. You will navigate our online systems to confirm the validity of their credentials and follow up with them via written messages to ensure that all necessary information is accurate and up-to-date. Additionally, you will handle inbound and outbound calls, responding to queries from nurses and healthcare facilities regarding shift assignments and credential verification. Your excellent communication skills, both written and verbal, will be essential in providing top-notch support to our customers.

Key Responsibilities

• Manage large volumes of inbound and outbound calls in a timely and efficient manner
• Handle multiple chat channels simultaneously, responding to customer queries and resolving issues promptly
• Follow established communication scripts when addressing different topics, ensuring consistency and accuracy in our responses
• Identify customers' needs, clarify information, research, and provide solutions or alternatives as required
• Access company and client resources to accurately handle calls and respond to customer inquiries
• Perform data entry and customer service tasks with precision and attention to detail
• Navigate our online systems efficiently to verify credentials and update records as necessary
• Work on requests and records received from nurses requesting to sign up for shifts, ensuring that all necessary credentials are in place
• Remain positive, professional, and composed in all customer interactions, even in challenging situations
• Be available at your desk, maintaining punctuality and attendance at all scheduled times, and be flexible to cross-train as requested

Qualifications and Skills

To succeed as a Phone and Chat Specialist at blithequark, you will need to possess the following qualifications and skills:

• At least 1 year of customer service or customer support experience, preferably in a call center or office environment
• Technical savvy, with the ability to navigate online systems and learn new software applications quickly
• Previous remote work experience is a plus, as you will be working from home and must be self-motivated and disciplined
• Quick learner, able to work independently, and type accurately at a speed of 35 words per minute
• Strong phone and verbal communication skills, along with active listening and problem-solving abilities
• A background check will be required, and you must be eligible to work in accordance with state and federal laws

Essential Competencies

In addition to the qualifications and skills listed above, you will need to demonstrate the following competencies to excel in this role:

• Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues
• Strong problem-solving and analytical skills, with the ability to think critically and outside the box
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities simultaneously
• Flexibility and adaptability, with a willingness to learn and take on new challenges
• Strong attention to detail, with a focus on accuracy and quality in all aspects of your work

Career Growth and Learning Opportunities

At blithequark, we are committed to the growth and development of our employees. As a Phone and Chat Specialist, you will have access to ongoing training and coaching, as well as opportunities to cross-train in other areas of the business. We encourage our employees to take ownership of their careers, and we provide the support and resources necessary to help you achieve your goals.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive company culture. We believe in fostering a work environment that is supportive, collaborative, and fun, and we encourage our employees to bring their unique perspectives and ideas to the table. As a remote worker, you will be part of a virtual team, and we use various tools and technologies to stay connected and engaged.

Compensation and Benefits

We offer a competitive compensation package, including a starting hourly rate of $14, plus shift differentials for nights and weekends. You will also be eligible for a possible increase after 90 days, pending attendance and performance. Our benefits package includes paid training, which is 3 weeks in length, and you will have the opportunity to work a full-time schedule with a rotating weekend shift.

Equipment and Technical Requirements

We provide our full-time employees with the necessary equipment to perform their jobs, including a laptop or desktop computer, dual monitors, and a USB headset. You will need to have a verified internet service, a dedicated work area, and meet our hardware and software requirements, which include:

• Processor: Intel Core i5 5200 Series or greater
• Memory: 8GB on Windows 8.1 / 10 64 bits
• Screen Resolution: 1280x768 or higher, dual monitors required
• USB headset
• Up-to-date antivirus software and a recent scan completed
• Firewall enabled

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional support, we encourage you to apply for the Phone and Chat Specialist role at blithequark. This is an exciting opportunity to join a dynamic team and make a real difference in the lives of our essential workers. Don't miss out on this chance to take your career to the next level and apply today!