Experienced Pharmacy Customer Service Associate Certification – Retail Pharmacy Environment at blithequark

Introduction to blithequark

At blithequark, we are dedicated to providing exceptional customer experiences and making a positive impact on the lives of our customers and patients. As a leading retail pharmacy, we are committed to being the first choice for pharmacy, retail, and health services. Our team members are the backbone of our organization, and we are seeking a highly skilled and customer-focused Pharmacy Customer Service Associate to join our team.

Job Objectives

The primary objective of this role is to deliver a distinctive and delightful customer experience, while also providing support to our pharmacy team. The successful candidate will be responsible for modeling and delivering exceptional customer service, resolving customer issues, and answering questions to ensure a positive customer experience. Additionally, this role will assist the pharmacist, under direct supervision, in the practice of pharmacy, and will be responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.

Key Responsibilities

• Engage customers and patients by greeting them and offering assistance with products and services, resolving customer issues, and answering questions to ensure a positive customer experience.
• Model and share customer service best practices with all team members to deliver a distinctive and delightful customer experience.
• Provide customers with courteous, friendly, fast, and efficient service, including registering customer purchases on assigned cash register, collecting cash, and distributing change as requested.
• Recommends items for sale to customers and recommends trade-up and/or companion items.
• Keep counters and shelves clean and well-merchandised, take inventory, and maintain records.
• Perform duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions, and verifying medicine is correct.
• Reports prescription errors to pharmacist on duty and adheres to company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.
• Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.
• Processes manual claims for third-party program prescription services in a timely and efficient manner and performs other clerical duties as assigned by the Pharmacy Manager.
• Assists and supports Pharmacy Department on inventory management activities, such as ordering, unpacking, checking, and storing shipments of pharmaceuticals.
• Ensures compliance with state and local laws regarding regulated products.
• Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise.
• Assists with separation of food items and product placement as specified by policies/procedures.
• Has working knowledge of store systems and store equipment.
• Provides customer service in the photo area, including digital passport photo service, poster print, and creative machine, suggestive sell of promotional photo products.
• Assumes web pick-up responsibilities, monitors orders, fills orders, and delivers orders to customers as they arrive at the store.
• Assists with exterior and interior maintenance by ensuring a clean, neat, orderly store condition and appearance.
• Complies with all company policies and procedures and maintains respectful relationships with coworkers.
• Completes special assignments and other tasks as assigned.

Training and Personal Development

• Earns and maintains PTCB certification through the designated training program and/or state-required certification/registration.
• Attends training and completes PPLs requested by Manager or assigned by corporate and acquires continuing education credits.
• Maintains knowledge and skill in healthcare and pharmacy, including the latest news and developments.

Essential Qualifications

• Must be fluent in reading, writing, and speaking English.
• Requires willingness to work a flexible schedule, including evenings and weekend hours.

Preferred Qualifications

• Prefer six months of experience in a retail environment.
• Prefer to have prior work experience with blithequark.
• Prefer good math skills to fill prescriptions accurately, including counting, measuring, and weighing medications.
• Prefer good computer skills.
• Prefer knowledge of store inventory control.
• Prefer PTCB certification.

Skills and Competencies

The successful candidate will possess excellent customer service skills, including the ability to engage with customers, resolve issues, and answer questions. Additionally, this role requires strong communication and interpersonal skills, as well as the ability to work effectively in a team environment. The candidate should also be able to demonstrate a strong attention to detail, accuracy, and efficiency in their work.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. We offer a range of training and development programs, including PTCB certification, to help our team members build their skills and advance their careers. Our team members also have access to a range of resources and tools to help them stay up-to-date with the latest developments in healthcare and pharmacy.

Work Environment and Company Culture

Our work environment is fast-paced and dynamic, with a focus on delivering exceptional customer experiences. We are a team-oriented organization that values collaboration, respect, and open communication. Our company culture is built on a foundation of integrity, trust, and mutual respect, and we are committed to creating a positive and inclusive work environment for all our team members.

Compensation, Perks, and Benefits

We offer a competitive salary range of $16 - $18 per hour, as well as a range of benefits, including health insurance, retirement savings, and paid time off. Our team members also have access to a range of perks, including discounts on products and services, and opportunities for career advancement and professional growth.

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Pharmacy Customer Service Associate, you will play a critical role in supporting our pharmacy team and delivering a distinctive and delightful customer experience. Don't miss out on this opportunity to build your career and make a positive impact on the lives of our customers and patients. Apply now to join our team and start your journey with blithequark today!