Senior Director, Customer Outcomes Journey and Strategic Growth Leader - Delivering Exceptional Customer Experiences through Innovative Solutions and World-Class Professional Services

Introduction to blithequark

For over two decades, blithequark has been at the forefront of empowering individuals and teams to achieve their goals through seamless work management and smart, scalable solutions. Our mission is to create space for people to think big, take action, and unlock meaningful work. We believe that when challenge meets purpose, and passion turns into progress, that's magic at work. At blithequark, we're committed to building tools that automate the manual, uncover insights, and scale smarter, enabling our customers to drive meaningful change.

About the Role

blithequark is seeking a dynamic and experienced leader to expand our Value/Outcome Consulting delivery practice as part of the Customer Outcomes Journey group. As a Senior Director, you will inspire our customers and blithequark employees alike to think differently about managing Dynamic Work and enterprise solutions that empower everyone to drive meaningful change. This role provides an incredible opportunity to be part of a fast-paced growth company and to be a critical player in a broader industry shift in the world of work.

Key Responsibilities

In this role, you will:

• Evololve and expand a world-class professional services practice, defining, building, and enhancing our offerings, resource job family, and customer-facing sales and delivery materials.
• Lead the delivery of Customer Outcomes Journey engagements to successful completion, driving continuous improvement through rapid experimentation and iteration.
• Recruit and retain a diverse team of specialized skills, including Value Engineering, Solution Selling, Technology Strategy, Application Rationalization and Modernization, enterprise-wide Technology Adoption, and No-Code/Low-Code development.
• Accelerate the transformation of blithequark's Go-to-Market and customer outcomes lifecycle, managing the short-term and long-term P&L of the practice and developing a 3-year strategic vision that creates sustainable ARR bookings growth and Customer Outcomes Journey attach/utilization.
• Anchor, enable, and evangelize multiple East-West value initiatives across Marketing, Sales Enablement, Customer Success, and Professional Services.
• Double the Customer Outcomes Journey delivery footprint across multiple customer segments and negotiate engagement volume/outcome targets with Sales Leadership.
• Enhance multiple customer-facing delivery motions, such as CXO Value Perspectives, Business Cases, Outcome Discovery Workshops, and Value Realization.
• Lead and support customers to enterprise-scale adoption of the blithequark platform, creating demand for Customer Outcomes Journey Workshops that expand customers' Dynamic Work platform aspirations and increase average deal size.
• Create thought leadership that enables Senior Executives to become evangelists of Dynamic Work, User-Driven Development, and No-Code Enterprise programs that deliver Innovation and Digital Transformation.
• Embed outcome/value-based practices in the customer's IT/LOB Executive team to change how they run their blithequark environments for improved value realization.

Essential Qualifications

To be successful in this role, you will have:

• 5+ years of experience leading a professional services/sales practice in a SaaS organization or technology consulting firm.
• 10+ years of experience in both pre- and post-sales leadership positions in Management Consulting, Professional Services, and driving enterprise architecture and operations strategy.
• Executive experience managing, developing, and delivering enterprise consulting services.
• A strong track record of building and leading high-performance teams.
• A Bachelor's degree (required); Master's degree a plus (Business or Technical preferred).
• Intrinsically curious and passionate about researching current and emerging trends in technology and specific industries.
• Excellent understanding of enterprise service management and architectural decision-making.
• Advanced mastery of multiple solution domains, including Business Management, Enterprise Service Management, Operations Management, and Application Development.
• Experience in developing and growing C-Level relationships with the ability to communicate complex topics to an audience with various functional knowledge.
• Consultative skills, including issue diagnosis, unpacking, and advising on CXO-level challenges.
• Presentation skills, including public speaking, meeting facilitation, and whiteboarding.
• Cross-functional program and project management skills.
• Must enjoy working in a highly collaborative, fast-paced environment.
• Must be willing to travel.

Preferred Qualifications

While not required, the following qualifications are preferred:

• Experience in the SaaS industry or a related field.
• Knowledge of blithequark's products and services.
• Experience with Agile methodologies and DevOps practices.
• Certifications in ITIL, TOGAF, or similar frameworks.
• Experience with cloud-based technologies and platforms.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our employees grow and develop in their careers. As a Senior Director, you will have access to:

• Opportunities for professional growth and development, including access to online courses and training programs.
• Mentorship and coaching from experienced leaders in the industry.
• Cross-functional training and development programs to help you expand your skill set.
• A collaborative and dynamic work environment that encourages innovation and creativity.

Work Environment and Company Culture

blithequark is a fast-paced and dynamic company that values innovation, creativity, and collaboration. Our company culture is built on the principles of:

• Empowerment: We empower our employees to take ownership of their work and make decisions that drive results.
• Collaboration: We believe in the power of teamwork and collaboration to drive innovation and success.
• Continuous Learning: We're committed to helping our employees grow and develop in their careers through ongoing training and development programs.
• Diversity and Inclusion: We value diversity and inclusion and strive to create a work environment that is welcoming and inclusive to all employees.

Compensation, Perks, and Benefits

blithequark offers a competitive compensation package, including:

• A base salary range of $205,000 - $265,000 USD per year, depending on experience and location.
• A market-competitive incentive opportunity.
• A comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) match and flexible time off.
• A monthly stipend to support your work and productivity.
• Opportunities for professional growth and development, including access to online courses and training programs.
• A dynamic and collaborative work environment that encourages innovation and creativity.

Conclusion

If you're a motivated and experienced leader looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Senior Director at blithequark, you will have the chance to make a real impact on our customers and our business, while also growing and developing your career. Don't miss out on this opportunity to join a fast-paced and dynamic company that values innovation, creativity, and collaboration. Apply now to become a part of the blithequark team and help us shape the future of work.