Experienced Senior Customer Success Manager – Enterprise Software Solutions and Technical Account Management

Welcome to blithequark

Imagine a world where technology empowers people to achieve more, where innovation knows no bounds, and where customer success is the top priority. At blithequark, we are dedicated to making this vision a reality. As a leader in the tech industry, we provide cutting-edge solutions that automate workflows, offer actionable insights, and drive business growth. Our mission is to help businesses thrive, and we are committed to taking our company to the next level.

About the Role

We are seeking a highly motivated and detail-oriented Senior Customer Success Manager to join our Enterprise Success team. As a key member of our team, you will be responsible for the overall success of one of our largest retail customers, working closely with cross-functional teams to drive adoption, satisfaction, and revenue growth. You will report directly to the VP of Enterprise Success and will be ideally based in Bentonville, AR, or Dallas, TX, with a willingness to travel frequently to Bentonville.

Key Responsibilities

In this role, you will oversee and coordinate projects for a single existing client account, developing and executing strategic plans that align with our client's objectives and blithequark's goals. Your key responsibilities will include:

• Developing and overseeing programs and projects specific to the assigned client account, ensuring alignment with their goals and objectives.
• Monitoring program performance, tracking key metrics and product usage, and reporting progress to both the client and senior management.
• Identifying and mitigating risks, resolving issues proactively to ensure successful program execution.
• Owning technical discovery and qualification for opportunities to increase customer adoption and utilization of blithequark's products.
• Overseeing technical projects ranging from the roll-out of new capabilities, software upgrades, coordination of support requests, integrations, and rollouts of new applications and use-cases.
• Identifying and presenting to our client how our mobile data capture and augmented reality solutions can improve current business processes.
• Influencing our product strategy by effectively communicating feedback from our client and working with the product teams to develop new product features.
• Supporting key partners working closely with our client with product and use-case expertise.
• Coordinating cross-functional teams and facilitating effective communication between internal teams and the client.

Who You Are

To succeed in this role, you must be a high-performing customer-obsessed problem solver with a strong technical foundation and a strategic mindset. You should thrive in cross-functional environments, navigating between business, product, design, and engineering teams with ease. You should bring:

• 7+ years of experience in presales, technical consulting, solutions engineering, software engineering, or program management in a fast-paced tech environment.
• A strong technical foundation, with hands-on experience working with enterprise software systems, ideally within the mobile ecosystem.
• Excellent communication skills, able to explain complex technical topics for stakeholders at all levels, and advanced written and verbal communication skills, including presentations and proposals for both business and technical audiences.
• A passion for understanding how technology can drive measurable business outcomes, with a data-driven approach to decision-making.
• A Bachelor's degree in Computer Science, Engineering, or a related field.

What We Offer

At blithequark, we are committed to creating an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences, and we are proud to be a safe space for all. As a member of our team, you can expect:

• An attractive individual equity plan in a high-growth company.
• A smart, people-first culture that values innovation, collaboration, and customer success.
• Flexible working arrangements, including office, hybrid, or home working options.
• Opportunities for learning and development, including innovation hackathons, team outings, and festive celebrations.
• A top-notch tech pack to enable you to do your most productive work.
• A brand new optimized-for-hybrid working HQ in Zurich, as well as local offices in hotspots around the world.
• Specific benefits related to the location you are joining.

Career Growth Opportunities

At blithequark, we are committed to helping our employees grow and develop in their careers. As a Senior Customer Success Manager, you will have opportunities to:

• Develop your technical skills, with access to training and development programs.
• Expand your professional network, with opportunities to work with cross-functional teams and collaborate with industry experts.
• Take on new challenges, with opportunities to lead projects and initiatives that drive business growth and customer success.
• Advance your career, with opportunities for promotion and professional development.

Work Environment and Company Culture

At blithequark, we are proud to be a "GREAT PLACE TO WORK" accredited company in multiple countries. Our company culture is built on values of innovation, collaboration, and customer success. We believe in creating an inclusive environment that empowers our employees, and we are committed to making a positive impact on our communities.

Compensation, Perks, and Benefits

We offer a competitive compensation package, with a range of perks and benefits that are designed to support your well-being and career growth. These include:

• A competitive salary and bonus structure.
• A comprehensive benefits package, including health, dental, and vision insurance.
• A 401(k) or retirement savings plan, with company matching contributions.
• A flexible paid time off policy, with opportunities to take time off to recharge and relax.
• Access to mental health and wellness resources, including counseling and employee assistance programs.

Conclusion

If you are a motivated and detail-oriented customer success professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Senior Customer Success Manager at blithequark, you will have the opportunity to work with a talented team of professionals, drive business growth and customer success, and develop your skills and career. Don't miss out on this chance to join a dynamic and innovative company that is shaping the future of technology. Apply now to take the first step in your journey with blithequark!