Senior Customer Success Manager for Strategic Accounts – Delivering Exceptional Client Experiences and Driving Business Growth at blithequark

Welcome to blithequark

blithequark is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips. Trusted by millions—from startups to Fortune 500 companies—blithequark helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth.

About the Role

We are seeking an experienced Senior Customer Success Manager to deliver world-class customer experiences to our key account base. As a Senior Customer Success Manager at blithequark, you will seamlessly move the customer through their lifecycle, working closely with the sales and Customer Success team to ensure that we deliver value and drive adoption with our biggest deployments. You will need to balance account management with business expertise to lead with strong recommendations for our critical stakeholders.

Key Responsibilities

• Drive growth and retention across our strategic customer base, ensuring long-term partnerships and success.
• Own and manage a portfolio of clients, ensuring they realize maximum value from their investment in blithequark's products and services.
• Champion the customer voice internally by influencing and collaborating with cross-functional teams, including Product, Support, Engineering, and Sales.
• Guide customers through the full lifecycle, from onboarding and adoption to executive business reviews (EBRs) and renewals, providing exceptional support and guidance every step of the way.
• Serve as a trusted advisor to key stakeholders, building strong relationships that drive long-term partnership and success, and identifying opportunities to upsell and cross-sell blithequark's products and services.

Requirements and Qualifications

We are looking for a highly motivated and experienced Senior Customer Success Manager with a proven track record of success in managing large portfolios of key accounts and driving growth and retention. The ideal candidate will have:

• 5+ years of experience in Customer Success, Account Management, or a related role within a SaaS organization, with proven success managing ARR and a large portfolio of key accounts.
• Strong analytical and critical thinking skills, with the ability to break down complex, ambiguous challenges into actionable solutions.
• Curious and growth-oriented, with a desire to learn, adapt, and embrace challenges in dynamic environments.
• Results-driven, with a consistent track record of achieving both individual and team objectives, and a strong focus on delivering exceptional customer experiences.
• Collaborative team player who thrives in fast-paced, evolving environments, demonstrating flexibility and resilience in the face of change and uncertainty.
• Commercially astute, with skills in negotiations, objection handling, and driving ARR growth, and a deep understanding of SaaS business models and the ability to support enterprise accounts in delivering measurable value realization across global teams.
• Proven ability to build credibility and serve as a trusted advisor, guiding customers toward successful outcomes and long-term partnerships, and identifying opportunities to drive business growth and expansion.

Preferred Qualifications

• Experience working with executive sponsors and IT professionals, with the ability to balance account management with business expertise and lead with strong recommendations for critical stakeholders.
• Strong understanding of the survey and forms industry, with knowledge of market trends and competitor activity, and the ability to identify opportunities to drive business growth and expansion.
• Experience working in a fast-paced, dynamic environment, with the ability to prioritize tasks and manage multiple projects simultaneously, and a strong focus on delivering exceptional customer experiences.
• Strong communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and stakeholders, and a proven ability to work effectively in a team environment.

What We Offer

At blithequark, we offer a unique and dynamic work environment that is designed to foster collaboration, innovation, and growth. We believe in providing our employees with the tools and resources they need to succeed, and we offer a range of benefits and perks, including:

• Competitive salary and bonus structure, with opportunities for career advancement and professional growth.
• Comprehensive benefits package, including health, dental, and vision insurance, 401(k) matching, and paid time off.
• Opportunities for professional development and growth, including training and education programs, mentorship, and career coaching.
• Flexible work environment, with the ability to work from home or in one of our offices, and a strong focus on work-life balance.
• Access to the latest technologies and tools, with the ability to work with a talented and experienced team of professionals.

Our Culture and Values

At blithequark, we are committed to creating a workplace culture that is inclusive, diverse, and supportive. We believe in providing a work environment that is free from harassment and discrimination, and we celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. Our company values include:

• Championing inclusion and making it happen, by embedding diversity and inclusion into how we hire, collaborate, and grow.
• Embracing curiosity and a growth mindset, with a desire to learn, adapt, and embrace challenges in dynamic environments.
• Fostering a culture of innovation and experimentation, with the ability to take risks and try new things, and a strong focus on delivering exceptional customer experiences.
• Building strong relationships and partnerships, with a focus on delivering value and driving long-term success, and a proven ability to work effectively in a team environment.

How to Apply

If you are a motivated and experienced Senior Customer Success Manager looking for a new challenge, please submit your application, including your resume and a cover letter, to this job posting. We can't wait to hear from you!

Equal Employment Opportunity

blithequark is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.