Experienced Manager of Operations and Customer Success – Driving Healthcare Transformation through Strategic Partnerships and Operational Excellence at blithequark

Introduction to blithequark and the Role

At blithequark, we are dedicated to empowering independent primary care practices to thrive in value-based care, ultimately improving patient outcomes and healthcare delivery. As a Manager of Operations and Customer Success, you will play a pivotal role in this mission by working directly with practice partners to optimize success strategies, solve operational challenges, and drive clinical excellence and financial performance. This dynamic role requires a strategic partner who can navigate the evolving healthcare landscape, analyze performance data, facilitate improvements, and collaborate across teams to remove barriers.

About the Position

In this role, you will be responsible for supporting the development and execution of strategies to enhance field team and practice engagement, adoption, and long-term success in blithequark's value-based care programs. You will work closely with customer success teams to build strong relationships with provider organizations, proactively identifying opportunities for improved performance and satisfaction. Additionally, you will assist in overseeing and refining operational processes that support customer onboarding, practice transformation, and performance optimization.

Key Responsibilities

• Support the development and execution of strategies to enhance field team and practice engagement, adoption, and long-term success in blithequark's value-based care programs.
• Support customer success teams in building strong relationships with provider organizations, proactively identifying opportunities for improved performance and satisfaction.
• Assist in overseeing and refining operational processes that support customer onboarding, practice transformation, and performance optimization.
• Support operational efficiencies by optimizing workflows, enhancing internal coordination, and streamlining field team and practice support structures.
• Work closely with product, technology, data analytics, customer insight, corporate communications, and clinical teams to ensure customer feedback informs enhancements to blithequark's solutions and services.
• Identify and implement best practices in customer success, leveraging industry trends and innovative approaches to maximize provider performance in value-based care.
• Develop and implement project management strategy, framework, and organizational structure.
• Lead and mentor a team of project specialists.
• Advocate for field teams and primary care practices, ensuring their needs and challenges are addressed through blithequark's solutions and services.
• Assist the Sr. Director of Operations and Customer Success in executing key projects.

Essential Qualifications

To be successful in this role, you will need:

• 8+ years of experience in operations, customer success, or provider engagement within healthcare, with a focus on value-based care.
• Understanding of alternative payment models, ACOs, risk-based contracts, and independent primary care practice dynamics.
• Ability to support and contribute to customer success or operational teams in a fast-paced, mission-driven environment.
• Strong analytical and problem-solving skills, with experience leveraging data to drive strategy and performance improvement.
• Excellent communication and interpersonal abilities, with a track record of engaging providers and internal teams.

Preferred Qualifications

While not required, the following qualifications are preferred:

• Experience with healthcare data analytics and practice transformation strategies.
• General understanding of the healthcare landscape, value-based care, and population health programs.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. As a Manager of Operations and Customer Success, you will have opportunities to:

• Develop your leadership skills through mentoring and leading a team of project specialists.
• Expand your knowledge of the healthcare industry, including value-based care, alternative payment models, and population health programs.
• Collaborate with cross-functional teams, including product, technology, data analytics, and clinical teams.
• Stay up-to-date with industry trends and best practices in customer success and operational excellence.

Work Environment and Company Culture

At blithequark, we pride ourselves on our collaborative, inclusive, and remote-first culture. As a team member, you can expect:

• Flexible work schedules and the ability to work remotely.
• A dynamic and supportive work environment that encourages open communication and feedback.
• Opportunities to engage with team members from diverse backgrounds and experiences.
• A commitment to diversity, equity, and inclusion, with a focus on creating a welcoming and inclusive environment for all team members.

Compensation, Perks, and Benefits

At blithequark, we offer a comprehensive benefits package designed to support the overall well-being of our team members, including:

• Competitive salary range: $90,000-$110,000 base + bonus + equity.
• Flexible work schedules and remote work options.
• Comprehensive health, dental, and vision insurance.
• Robust time-off plan, including paid vacation, sick leave, and holidays.
• Opportunities for professional development and growth.
• And much more!

Conclusion

If you are a motivated and experienced professional looking to make a tangible impact on healthcare delivery, we encourage you to apply for this exciting opportunity. As a Manager of Operations and Customer Success at blithequark, you will be part of a dynamic team dedicated to empowering independent primary care practices to thrive in value-based care. With a focus on strategic partnerships, operational excellence, and customer success, you will play a critical role in driving healthcare transformation and improving patient outcomes. Apply now to join our team and be part of a mission-driven organization that is shaping the future of healthcare.