Senior Manager / Manager, Business Analytics & Planning (Customer Experience) – Strategic Leader in Data-Driven Decision Making for Enhanced Customer Experience at blithequark

Introduction to blithequark and the Role

Imagine being part of a dynamic team that revolutionizes the way people experience the world. At blithequark, we are dedicated to bridging distances and fostering connections through unique experiences. As a Senior Manager/Manager of Business Analytics & Planning (Customer Experience), you will play a pivotal role in analyzing business performance, deriving actionable insights, and enhancing customer experience. This is an extraordinary opportunity to leverage your analytical prowess, leadership skills, and passion for data-driven decision making to drive growth and excellence at blithequark.

Key Responsibilities

In this critical role, you will collaborate closely with stakeholders across the organization to design and implement processes, metrics, and dashboards that inform strategic decisions. Your expertise in business analytics will be instrumental in leading a team of analysts, mentoring them to enhance their analytical capabilities, and fostering a culture of data-driven decision making. Key responsibilities include:

• Conduct comprehensive analyses of business performance to identify trends, opportunities, and challenges, and present findings to stakeholders in a clear and actionable manner.
• Develop and maintain key performance indicators (KPIs) and metrics that measure customer experience, operational efficiency, and business growth.
• Design, build, and manage dashboards and reports that provide real-time insights into business performance, enabling data-driven decision making across the organization.
• Lead a team of analysts, providing guidance, mentorship, and opportunities for growth and development to enhance their analytical capabilities and contribute to the team's success.
• Collaborate with cross-functional teams, including product, marketing, and operations, to integrate analytics into decision-making processes and drive business outcomes.
• Stay abreast of industry trends, emerging technologies, and best practices in business analytics, applying this knowledge to continuously improve blithequark's analytical capabilities and competitive edge.

Essential Qualifications

To excel in this role, you will need a strong foundation in quantitative analysis, statistics, or a related discipline, complemented by significant experience in strategy consulting, business intelligence/analytics, category/brand management, product management, sales operations/operations, or market/user research. Specifically:

• A Bachelor's Degree in quantitative analysis, statistics, business administration, or a related field is required.
• A minimum of 5 years of experience in a relevant field, with a proven track record of driving business growth through data-driven insights and strategic decision making.
• Robust analytical abilities, with the capacity to offer valuable insights and direct stakeholders on the correct methods for evaluating data, are essential.
• Experience in cross-functional stakeholder management, with effective priority management and the ability to communicate complex ideas simply, is critical.
• Familiarity with programming or analytic tools such as SQL, VBA, and data visualization tools like Tableau or Google Analytics is necessary.

Preferred Qualifications

While the essential qualifications provide a foundation for success, the following preferred qualifications can further enhance your candidacy:

• Advanced degrees in quantitative analysis, statistics, business administration, or related disciplines can provide a competitive edge.
• Experience in leading teams, with a focus on mentorship and development, can be beneficial.
• Knowledge of additional programming languages, data science tools, or technologies can expand your analytical capabilities.
• Certifications in data analytics, business intelligence, or related fields can demonstrate expertise and commitment to the field.

Skills and Competencies

To thrive in this role, you will need to possess a unique blend of technical, business, and interpersonal skills, including:

• Technical Skills: Proficiency in analytical tools, programming languages, and data visualization software, with the ability to learn and adapt to new technologies.
• Business Acumen: A deep understanding of business operations, market trends, and customer needs, with the ability to translate analytical insights into strategic recommendations.
• Leadership and Mentorship: The ability to lead, motivate, and develop a team of analysts, fostering a culture of collaboration, innovation, and continuous learning.
• Communication and Interpersonal Skills: Effective communication and interpersonal skills, with the ability to present complex ideas simply, negotiate priorities, and build strong relationships with stakeholders.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. As a Senior Manager/Manager of Business Analytics & Planning (Customer Experience), you will have access to:

• Professional Development Opportunities: Training, workshops, and conferences to enhance your analytical, leadership, and business skills.
• Mentorship and Coaching: Guidance from experienced leaders and mentors to support your career growth and development.
• Cross-Functional Collaboration: Opportunities to work with diverse teams, expanding your understanding of the business and developing a holistic perspective.
• Innovation and Experimentation: A culture that encourages innovation, experimentation, and calculated risk-taking, allowing you to push boundaries and explore new ideas.

Work Environment and Company Culture

blithequark prides itself on a dynamic, inclusive, and supportive work environment that fosters collaboration, creativity, and growth. Our culture is built on the principles of:

• Teamwork and Collaboration: We believe in the power of teamwork, collaboration, and mutual support to achieve common goals.
• Innovation and Adaptability: We encourage innovation, adaptability, and a willingness to learn and evolve in a rapidly changing environment.
• Diversity and Inclusion: We value diversity, promote inclusion, and strive to create a workplace where everyone feels valued, respected, and empowered to contribute.
• Customer-Centricity: We are passionate about delivering exceptional customer experiences, and we expect all team members to share this commitment.

Compensation, Perks, and Benefits

blithequark offers a competitive compensation package, along with a range of perks and benefits designed to support your well-being, growth, and success. These may include:

• Competitive Salary and Bonus Structure: A salary and bonus structure that reflects your experience, skills, and contributions to the company.
• Comprehensive Benefits Package: A benefits package that includes health insurance, retirement planning, and other benefits to support your well-being and financial security.
• Opportunities for Growth and Development: Access to training, mentorship, and career development opportunities to support your professional growth and advancement.
• Flexible Work Arrangements: Flexible work arrangements, including remote work options, to support your work-life balance and productivity.

Conclusion

If you are a motivated, analytical, and strategic leader with a passion for data-driven decision making and customer experience, we invite you to join blithequark as a Senior Manager/Manager of Business Analytics & Planning (Customer Experience). This is an extraordinary opportunity to leverage your skills, experience, and passion to drive growth, excellence, and innovation at a dynamic and forward-thinking company. Apply now to embark on a rewarding and challenging journey that can take your career to new heights.