**Experienced Customer Success Manager – Empowering Customer Growth and Adoption**

Are you a seasoned professional with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join blithequark, a leading innovator in the field of video communication, as our next Customer Success Manager. At blithequark, we empower every sales rep to perform like a top performer by bringing the power of personalized video outreach at scale. Our scalable solutions, such as AI Avatars and Video Messages, enable reps to break through the noise, engage high-intent prospects, and accelerate deal velocity—all while helping sales teams gain more face-time with prospects and customers in a remote selling world. As a Customer Success Manager, you will play a critical role in ensuring our customers gain the full value of our platform throughout their entire lifecycle. **About the Role** As a Customer Success Manager at blithequark, you will be responsible for managing and establishing senior-level relationships within your assigned book of business to build advocacy for blithequark within our customers’ organizations while driving adoption. You will work closely with our customers to understand their needs, provide strategic guidance, and develop tailored solutions to help them achieve their goals. Your expertise will be essential in identifying opportunities for growth and ensuring our customers realize the full potential of our platform. **About the Team** Our Customer Success team is built on three key pillars: Customer Success Management, Technical Services, and Launch Services. We work closely together to execute programs, processes, and playbooks that enable our customers to achieve success. As a Customer Success Manager, you will be part of a collaborative and dynamic team that is passionate about delivering exceptional customer experiences. **What You’ll Work On** As a Customer Success Manager, you will be responsible for: * Assisting with the implementation of blithequark for new customers, helping them to reach critical adoption milestones * Regularly assessing the health of customer accounts to highlight key opportunities and potential growth areas concerning video * Serving as the customer advocate to ensure product feedback is passed to the development team * Working with the technical support team to ensure customer issues are addressed, and support materials are accessible * Sharing best practices and strategies for managing, publishing, optimizing, and tracking video content * Helping to create, manage, and implement customer success initiatives, including: + Customer newsletters + User nurture emails and new feature announcements + Surveys * Client services – coordinating video migrations, account organization, custom development efforts, and more **As a Customer Success Manager, You Can Expect to:** * Learn the blithequark product top to bottom to ensure you can support customers in their video strategy * Work with customers ranging from Series A startups to large industry players * Collaborate with departments like Sales, Customer Support, Product, Legal, Finance, and Marketing * Problem-solving complex customer needs to drive the best results for both the customer and for blithequark * Progress along individual contributor or leadership career paths depending on your career objectives **What You’ll Bring to this Role and Your New Team:** * 3+ years of experience in a customer success or account management role * Previous experience in a B2B SaaS environment is preferred * Excellent problem-solving skills * High degree of resourcefulness, flexibility, and adaptability * Excellent verbal, written, and interpersonal communication skills * Experience managing relationships with multiple enterprise-level accounts * Ability to discuss business needs and goals with all levels of customers * Ability to learn quickly in a fast-paced environment and balance multiple projects **Our Tech Stack** * blithequark * G Suite * Salesforce * Gong * Looker **Will You Thrive at blithequark?** At blithequark, success comes from individuals who align with our core values, embrace challenges, and contribute to our high-performing, customer-obsessed culture. You’ll thrive here if you: * Put Customers First: You’re passionate about solving problems, delivering exceptional value, and ensuring our customers succeed with our products. * Embrace Innovation: You think creatively, challenge the status quo, and seek new ways to improve and grow—both personally and professionally. * Value Collaboration: You work effectively across teams, listen actively, and contribute to a supportive and inclusive environment. * Act with Urgency: You’re motivated, proactive, and thrive in a fast-paced, dynamic environment where priorities can shift quickly and change is expected. * Take Ownership: You own your work, take responsibility for outcomes, and are proud of delivering results that drive impact. * Strive for Excellence: You maintain high standards, are goal-oriented, and continuously push yourself and your teammates to do their best. **Why You’ll Love Working at blithequark** At blithequark, we’re passionate about creating an environment where you can succeed—both personally and professionally. Here’s what you can look forward to: * Work-life Integration: At blithequark, we set the bar high, expecting excellence and dedication from every team member. In return, we empower you to integrate work and life seamlessly. Enjoy the freedom of flexible hours and unlimited vacation, paired with programs that support working from anywhere—even while traveling. * Competitive Pay & Benefits: Start day one with a competitive salary and comprehensive, flexible benefits tailored to support you. * Wellness Your Way: Leverage flexible spending accounts to spend on what matters most. * Mental Health Support: Access to Inkblot, a digital mental health platform, plus $1,500 CAD per person per year for mental health services. * Parental Leave Top-Up: Support when it matters most, with enhanced parental leave benefits. * Make an Impact: At blithequark, we believe in creating positive change. Enjoy paid volunteer hours to support the causes you care about and join Employee Resource Groups (ERGs) to connect with colleagues, champion inclusion, and drive meaningful impact within blithequark and the communities we serve. * Invest in Your Growth: Regular performance reviews, individual development plans, and an annual allowance of $1,500 CAD, dedicated to your professional development and ongoing learning. * Your Perfect Workspace: Whether you prefer the comfort of your home or the energy of our Kitchener, Ontario, collaboration space, you’ll have the flexibility to choose. While we default to remote-first, occasional in-person meetings and events are thoughtfully designed for connection and collaboration. **Come join a team where your best life meets your best work!** At blithequark, we celebrate the intersection of creativity, ambition, and impact. If you’re ready to contribute to our mission of transforming communication and be part of a team that’s customer-focused, hardworking, and values-driven, blithequark is the place for you. Apply for this job