**Experienced Full Stack Customer Support Specialist – Luxury E-commerce Brand**

At blithequark, we're on a mission to revolutionize the way people shop and interact with our luxury e-commerce brand, Shopbop. As a Customer Support Specialist, you'll be the voice of Shopbop, providing world-class service to our customers across the globe. If you're passionate about delivering exceptional customer experiences, have a keen eye for detail, and thrive in a fast-paced environment, we want to hear from you! **About blithequark and Shopbop** blithequark is a fully integrated subsidiary of Amazon, with a presence in Madison, WI. As a leading online shopping destination for fashion and style, Shopbop offers customers around the world the best selection from both established and emerging designers. With over 500 international brands and a presence in 165 countries, Shopbop is the go-to destination for what's new and what's next in fashion. **Job Summary** As a Customer Support Specialist, you'll be responsible for providing exceptional customer service through various channels, including phone, email, live chat, and social media. You'll be the first point of contact for customers, resolving issues and complaints in a timely and professional manner. Your expertise will be essential in ensuring customer satisfaction, providing critical service and product information, and handling customer inquiries and cases. **Key Responsibilities** * Act as a Brand Ambassador for Shopbop, providing world-class service to all customers * Be the first point of contact to resolve customer issues and complaints across multiple channels in a timely manner, communicating through email, phone, live chat, and/or social media * Provide customers with critical service and product information, ensuring customer satisfaction * Demonstrate sound understanding and comprehensive knowledge of Shopbop's full range of products and services * Handle customer inquiries and/or cases through different channels in a timely and professional manner, making decisions in consideration of the policies and procedures within the Service Level Agreement * Ensure clear and accurate data capture, providing both quantitative and qualitative insights of customers' voices * Utilize a variety of software programs to resolve customer inquiries * Work with external shipping contractors to assist customers with both domestic and international issues **Basic Qualifications** * 2+ years of experience within a luxury customer service-focused environment, such as contact center, luxury retail, or hospitality (preferred) * Excellent verbal and written communication skills, able to handle difficult conversations with a high level of empathy and integrity * Be confident to make decisions with late returns, faulty goods, and compensations if necessary * Proficiency in basic math, with the ability to compute refunds before and after discounts, and apply specified percentages, tiered promotional codes, and partial discounts to orders * Ability to work a set schedule, including nights, weekends, and holidays, with required overtime as business needs * The ability to work your entire shift using a computer while stationed at a desk, wearing a headset, and turn on the camera when requested by leadership * This is a Virtual Role, requiring a home work area that is free from background noise, where you can connect to the internet and work on your deliverables * Experience working under pressure in a high-volume environment while maintaining standards for productivity, quality, and service * The ability to meet the blithequark and Amazon Customer Contact Center Work from Home Guidelines and expectations, which includes using a wired, high-speed Internet, Modem or Router w/ Ethernet Port – Customer Support Specialists must connect directly (No Satellite Internet or Wi-Fi) * Highly proficient with desktop applications such as MS Office and Internet browsers; comfortable working with computers and smartphones, with the ability to quickly learn how to use new websites and apps * High school diploma or equivalent **Preferred Qualifications** * Fluency in one of the following languages: Russian, Korean, Japanese, or Spanish * Experience with Microsoft Office products and applications **Work Environment and Culture** As a Customer Support Specialist at blithequark, you'll be part of a dynamic and inclusive team that values diversity, equity, and inclusion. Our work environment is fast-paced, with a focus on delivering exceptional customer experiences. We're committed to creating a culture that empowers our employees to grow and develop, with opportunities for career advancement and professional growth. **Compensation and Benefits** Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $31,200/year in our lowest geographic market up to $53,600/year in our highest geographic market. Pay is based on a number of factors, including market location and may vary depending on job-related knowledge, skills, and experience. blithequark is a total compensation company, offering a range of medical, financial, and other benefits, including equity, sign-on payments, and other forms of compensation. **How to Apply** If you're passionate about delivering exceptional customer experiences and have a keen eye for detail, we want to hear from you! Apply now to become a Customer Support Specialist at blithequark and join our team of dedicated professionals who are committed to revolutionizing the way people shop and interact with our luxury e-commerce brand. **Equal Opportunity Employer** blithequark is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. We're committed to creating a diverse and inclusive workplace that values diversity, equity, and inclusion. **Accommodations** If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. **Apply Now** Apply to this job by visiting our internal or external career site. We look forward to hearing from you! Apply for this job