Experienced Customer Service Analyst – Remote Education Support Specialist for blithequark Virtual Schools and Programs

Introduction to blithequark

At blithequark, our mission is to empower individuals to achieve their full potential through lifelong learning. We believe that every learning opportunity is a chance for personal growth and development. As a leader in the education sector, blithequark is committed to providing innovative solutions and exceptional support to our customers and employees. We are now seeking an experienced Customer Service Analyst to join our team of dedicated professionals who share our passion for education and customer satisfaction.

Job Overview

The Customer Service Analyst will be an integral part of our School and Application Support Help Desk Team, providing top-notch support and training to blithequark Virtual Schools employees and customers. As a remote worker, you will have the opportunity to work from the comfort of your own home office, collaborating with a team of like-minded individuals who are passionate about delivering exceptional customer experiences. Your primary responsibility will be to handle inbound calls, resolve issues, and provide training and support to our customers and employees, ensuring that they have the resources they need to succeed.

Key Responsibilities

• Handle inbound calls in a professional, accurate, and efficient manner, providing consistent and courteous support to customers and employees
• Work to problem-solve issues that are called in or assigned, until the issue is resolved, using resources such as SalesForce call flows, Connexus Help, Guides, and other materials
• Transfer inbound calls to the appropriate staff when applicable, ensuring that customers and employees receive the support they need in a timely manner
• Develop and maintain in-depth expertise in Connexus, blithequark Virtual Schools, and school year cycle tasks to support teachers and school staff
• Complete various projects, such as meeting presentations or customer service training reviews, as defined by Leadership
• Work collaboratively as a member of the Technical Enablement Support team, with schools and other corporate departments, to ensure seamless support and communication
• Take a lead role in at least one project planning area, such as School Representatives Lead or SalesForce, to drive initiatives and improve processes

Essential Qualifications

• Degree in Education, Education Technology, or a related field required – Prior experience with blithequark Virtual Schools can substitute for this requirement
• Prior experience working within a blithequark Virtual Schools-supported school or program
• Familiarity with Learning Management Systems (Connexus or GradPoint)
• Exceptional phone manners and customer-service skills, with a positive attitude and customer-focused approach
• Clear verbal and written communications, with effective and consistent interpersonal skills
• High degree of adaptability and flexibility, with the ability to work well in a fast-paced environment
• Commitment to a regular schedule with hours from 9:00 am EST – 6:00 pm EST, following break protocols as outlined by the employee handbook

Preferred Qualifications

• Help Desk queue agent experience is preferred, with a strong understanding of customer service principles and practices
• Technologically proficient, especially with Microsoft OS, MS Office, and Google Applications
• Demonstrated ability to work well in a team-oriented environment, with a track record of collaboration and teamwork
• Ability to multi-task and respond to change, with a strong focus on problem-solving and issue resolution

Career Growth and Development

At blithequark, we are committed to the growth and development of our employees. As a Customer Service Analyst, you will have access to a range of training and development opportunities, including on-the-job training, mentorship programs, and professional development courses. We believe in promoting from within and providing opportunities for career advancement, so you can grow and develop your skills and expertise with our company.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive company culture. We believe in fostering a work environment that is collaborative, supportive, and respectful, where employees feel valued and empowered to succeed. As a remote worker, you will be part of a virtual team that is connected and engaged, with regular check-ins and opportunities for collaboration and communication.

Compensation and Benefits

blithequark offers a competitive compensation and benefits package, including a salary range that is commensurate with experience, as well as a range of benefits such as health insurance, retirement savings, and paid time off. We also offer a range of perks and incentives, such as professional development opportunities, flexible working arrangements, and recognition and reward programs.

Conclusion

If you are a motivated and customer-focused individual who is passionate about education and customer satisfaction, we encourage you to apply for this exciting opportunity to join our team as a Customer Service Analyst. With your skills and experience, you will play a critical role in delivering exceptional support and training to our customers and employees, and contributing to the success of blithequark. Don't miss out on this opportunity to join a dynamic and growing company that is committed to making a difference in the lives of learners around the world. Apply now to take the first step in your career with blithequark!