Experienced Full-Time At-Home Customer Care Advocate for TRICARE Benefit Support - Long-Term Employment Opportunity with Comprehensive Training and Benefits

Introduction to blithequark

At blithequark, we are dedicated to delivering exceptional support to our military and their families. As a certified Service-Disabled Veteran and Minority-Owned company, we have been providing job opportunities for Veterans, Veteran Spouses, and Veteran Caregivers in customer engagement roles since our founding in 2008. Our mission is to support a multi-year agreement by providing "Veteran-Centric" at-home customer engagement representatives, supervisors, quality assurance specialists, trainers, and operations managers. We are now seeking experienced contact center professionals for full-time, remote positions as inbound benefit support representatives, with our next new hire class beginning on September 3, 2025.

Job Overview

In this role, you will be handling calls from TRICARE beneficiaries, providing them with the highest level of quality and accuracy when addressing inquiries about TRICARE benefits. As a Customer Care Advocate, you will be responsible for responding to caller questions via telephone and written correspondence, operating a PC to extract information, documenting inquiries, and tracking activities in the database. You will also be coordinating with team members to ensure timely handling of TRICARE member requests and working under the supervision of a virtual supervisor to answer questions and escalate complex issues when necessary.

Key Responsibilities

• Responding to caller questions via telephone and written correspondence regarding benefits, contracts, eligibility, and claims
• Successfully completing seven weeks of paid virtual (at-home) training and applying learned skills on the job
• Operating a PC to extract information, document inquiries, and track activities in the database
• Thoroughly documenting inquiry outcomes for accurate tracking and analysis
• Coordinating with team members to ensure timely handling of TRICARE member requests
• Working under the supervision of a virtual supervisor to answer questions and escalate complex issues when necessary
• Meeting quality, member experience, and first-time resolution objectives while responding to customer needs
• Maintaining a productive work environment and proactively addressing issues such as internet connectivity challenges

Essential Qualifications

To be successful in this role, you must have excellent communication skills, a strong aptitude for serving military members and their beneficiaries with care, empathy, accuracy, and quality, and a genuine desire to support customers with the highest level of quality and accuracy. You must also have recent experience in at-home call center support, with a history of quality call scoring and excellent attendance. Additionally, you must be a U.S. Citizen residing in Alabama, Georgia, Kentucky, New Mexico, North Carolina, South Carolina, Texas, or Virginia.

Preferred Qualifications

• Prior 2 years of customer service experience, preferably in a call center handling inbound calls, emails, or chat
• Call center experience is ideal
• Retired Veterans and Military Spouses are strongly encouraged to apply due to the military benefits focus of the training and TRICARE calls
• High school diploma or equivalent required
• Proficiency in MS Windows and other computer applications

Skills and Competencies

To excel in this role, you must have a highly developed sense of integrity and commitment to customer satisfaction, the ability to work effectively as a team player, and predictable and reliable attendance. You must also be able to adapt to new and different situations, interpret the behavior of others, engage in difficult conversations with ease, and effectively defuse and resolve conflict.

Technical Requirements

• Personal PC or laptop with a wired internet connection is required while you are training for this role
• Internet Speed: Minimum download/upload speed of 40 Mbps/20 Mbps
• Processor: 2 GHz 64-bit processor or higher
• RAM: 8 GB required (higher recommended)
• Disk Space: At least 20 GB of available disk space
• Operating System: Microsoft or Apple-supported OS
• Browser: Microsoft-supported or Google Chrome browser
• Citrix Receiver: Version 4.1 or higher (must be able to update to newer versions as required)
• Connection: Internet router or modem must allow a PC to connect via Ethernet cable (Wi-Fi is not permitted)

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to providing our employees with opportunities for growth and development. As a Customer Care Advocate, you will have access to comprehensive training and development programs, including seven weeks of paid virtual (at-home) training. You will also have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional support to our military and their families.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive work environment. We believe in fostering a culture of inclusivity, respect, and empathy, and we are committed to providing our employees with the tools and resources they need to succeed. As a remote employee, you will have the flexibility to work from the comfort of your own home, with the support of a virtual supervisor and a team of colleagues who are dedicated to helping you succeed.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, including a flat rate during training and increased pay after training. We also offer a range of benefits, including medical, dental, vision, FSA, 401K, and paid time off after 60 days of employment. Additionally, we offer 11 paid holidays, long- and short-term disability, term life insurance, and a range of other perks and benefits to support your well-being and success.

Conclusion

If you are a motivated and compassionate individual who is passionate about delivering exceptional support to our military and their families, we encourage you to apply for this exciting opportunity. As a Customer Care Advocate at blithequark, you will have the chance to make a real difference in the lives of others, while also developing your skills and advancing your career. Don't miss out on this opportunity to join our team and start making a positive impact today. Apply now for immediate consideration for the new hire class beginning September 3, 2025.