**Experienced Customer Service Consultant – Complex Technical Support for Class Platforms**

At blithequark, we're reimagining a simpler, more automated world for our customers through innovation and technology leadership. As a leading provider of integrated platforms, technology, and data solutions for the financial industry, we empower better financial futures, together. Our vision is to make processing and data connection painless and simplify complex customer problems. We're seeking an experienced and passionate Customer Service Consultant to join our team and be the first point of contact and escalation point for established clients', with a focus on complex and technical issues relating to using the Class suite of products/platforms. **About Us** blithequark is a subsidiary of HUB24 Limited (ASX:HUB), a leading provider of integrated platforms, technology, and data solutions for financial advisers, accountants, private banks, licensees, stockbrokers, and their clients. We deliver innovative product and technology solutions to empower better financial futures, together. Our mission is to empower the wealth industry to change peoples' lives for the better by working together and collaborating with our customers and the industry, building confidence. **Responsibilities** As an Experienced Customer Service Consultant, you will be responsible for: * Providing software application support and problem resolution for users of the various Class platforms * Answering and logging customer enquiries received via phone, email, and other channels * Assisting entry-level and intermediate customer service consultants with troubleshooting complex customer queries * Assisting with the development of training courses and training material for delivery to users and internal staff * Providing subject matter expertise and analysis of requirements specification for new features of Class platforms * Participating in testing and acting as a point of reference for new software features as part of the regular release cycles * Reviewing customer requests and feedback periodically with Team Leaders to identify and act on opportunities for improvement * Assisting with the technical aspects of Corporate Actions and the annual Tax Statement Projects * Monitoring industry and legislative changes in order to ensure such changes are implemented and supported in a timely and satisfactory manner. **Requirements** To be successful in this role, you will need: * A formal degree or certificate qualification in accounting * SMSF experience (highly desirable) * CPA or CA qualifications * Experience working in the accounting SMSF industry and/or help desk environment * Experience with Class suite of platforms (Class Super, Class Trust, NowInfinity) * Excellent written and oral communication skills * Ability to troubleshoot issues and determine resolutions to complex issues * Knowledge of Australian Superannuation and Trust legislation and practice (desirable) **Additional Information** This role is an excellent opportunity for an ex-Accountant who wants to move into a Customer Service role but still use their Accounting skills OR if you are passionate about Accounting and have previously worked in that area and you feel your next move is with a fintech business, please get in touch! **Life at blithequark** At blithequark, we pride ourselves on being an inclusive employer of choice where our people can bring their whole selves to work and feel 100% safe and supported to do so. We welcome applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disabilities, people from culturally and linguistically diverse communities, and people of all gender identities and sexual orientations. If you require adjustments to the recruitment process or have accessibility requirements, please let us know – we're here to support you. **Benefits and Perks** As a valued member of our team, you can expect: * Competitive salary and benefits package * Opportunities for career growth and professional development * Collaborative and inclusive work environment * Recognition and rewards for outstanding performance * Access to the latest technology and tools * Flexible working arrangements and work-life balance * Ongoing training and development opportunities * Recognition and rewards for outstanding performance **The Recruitment Process** Our recruitment process is designed to be fair, transparent, and inclusive. Here's what you can expect: * Acknowledgement email once your application has been submitted * Our Talent team will start reviewing your application, if unsuccessful you will be notified * If your application progresses to the next stage, our Talent team will be in touch to discuss your alignment with the role * Interviews can happen virtually or face-to-face with the hiring manager, or other members of the broader team * Communication of outcomes to successful and unsuccessful candidates and feedback provided * A police check will be conducted on all successful candidates **Why Join Us?** At blithequark, we're committed to creating an inclusive environment where diverse perspectives are valued and every individual is treated with respect. We're proud to be recognized as an employer of choice for women and have been nominated and placed on the BOSS Best Places to work list. We're committed to responding to every applicant and have been endorsed by WORK180 as an employer of choice for women. If you're passionate about delivering exceptional customer service and want to be part of a dynamic and innovative team, please apply now! Apply for this job