**Experienced Full Stack Customer Success Manager – SMB Account Management and Growth**
Are you a customer-centric professional with a passion for driving growth and satisfaction in small to medium-sized businesses? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join our team at blithequark as an Experienced Full Stack Customer Success Manager – SMB Account Management and Growth.
**About blithequark**
At blithequark, we're on a mission to empower businesses to reach their peak potential by providing trusted insights and innovative solutions. As the world's largest and most trusted software marketplace, we've helped over 100 million people annually make informed decisions about software and services. Our platform has become the go-to destination for businesses of all sizes, from Fortune 500 companies to small startups.
Our team is driven by a shared set of values – PEAK (Performance + Entrepreneurship + Authenticity + Kindness) – that guide our actions and decisions every day. We believe in creating a culture that's inclusive, diverse, and supportive, where everyone has the opportunity to grow and thrive.
**The Role**
As an Experienced Full Stack Customer Success Manager – SMB Account Management and Growth, you'll play a critical role in building and nurturing strong relationships with our US customers. You'll partner closely with account managers on the sales team to ensure customers achieve success and satisfaction with blithequark's services. Your primary goal will be to drive growth and satisfaction in our SMB customer base, leveraging your expertise in customer success, account management, and sales.
**Key Responsibilities:**
* Guide customers on the best practices for leveraging blithequark's products, including utilizing buyer intent data for better campaigns, collecting customer reviews, and maximizing the use of customer-driven content.
* Build strong, long-lasting relationships with customers through regular Zoom calls and email communication, ensuring they remain engaged, supported, and satisfied throughout their journey with blithequark.
* Actively engage with key stakeholders and potential champions within accounts to understand their needs, demonstrate blithequark's value, and help them achieve their goals.
* Promote blithequark's products within customer accounts by showcasing their value and helping to identify and nurture champions who can drive engagement and advocacy.
* Act as a blithequark product expert, equipping customers with the knowledge and resources needed to adopt blithequark's solutions fully and achieve their business goals.
* Ensure new customers get off to a fast start by providing seamless onboarding experiences and ensuring they see value from blithequark's offerings quickly.
* Use active listening and creative questioning to understand and anticipate customer needs and goals, track their progress, and provide the necessary support to achieve their objectives.
* Collaborate with Account Managers to demonstrate blithequark's value, ensuring high renewal rates and identifying opportunities for upselling additional services or features.
* Work cross-functionally to gather, analyze, and report on customer feedback and satisfaction metrics, using these insights to improve the overall customer experience.
* Collaborate with internal teams to resolve any account issues promptly, acting as an advocate for your customers within blithequark.
**Minimum Qualifications:**
* Bachelor's degree in Business Administration, Marketing, or a related field.
* 2–5 years of experience in customer success or account management, ideally within the SMB segment.
* This role requires a five-day/hybrid, in-office schedule aligned with US shift timings.
* Experience in SaaS with a solid understanding of marketing and how marketers operate.
* Strong relationship-building and storytelling abilities to connect with customers effectively.
* Exceptional written and verbal communication skills with a professional demeanor.
* Highly organized with excellent attention to detail and the ability to juggle multiple priorities.
* A consultative and solutions-oriented approach to selling.
* Ability to thrive in a high-activity, results-oriented environment while managing competing priorities.
* A passion for making customers happy and ensuring their success excites you.
**Bonus Points for:**
* Familiarity with Salesforce and its functionalities.
* Experience using Catalyst, Gong and/or other Customer Success Platforms.
* Strong project management skills to effectively coordinate and execute tasks.
**Who Will Love This Job:**
* A teammate: you contribute ideas to elevate your team and improve processes.
* A learner: willing to study the ins-and-outs of our product and martech at large; creative in solving problems for our customers; not afraid to make mistakes and eager to learn from them.
* A teacher: you help customers navigate the product and inspire confidence.
* A proud advocate: you represent the voice of our customers and demonstrate empathy, resourcefulness, and the ability to be solutions-focused.
* A helper: you are engaging, can smooth bumpy roads, and have a knack for building positive relationships.
**Our Commitment to Inclusivity and Diversity**
At blithequark, we're committed to creating an inclusive and diverse environment where people of every background can thrive and feel welcome. We consider applicants without regard to race, color, creed, religion, national origin, genetic information, gender identity or expression, sexual orientation, pregnancy, age, or marital, veteran, or physical or mental disability status. Learn more about our commitments here.
**How We Use AI Technology in Our Hiring Process**
blithequark incorporates AI-powered technology to enhance our candidate evaluation process. These tools may assist with initial application screening, skills assessment analysis, and identifying candidates whose qualifications align with specific role requirements. While AI technology supports our recruitment workflow, all final hiring decisions remain under human oversight and judgment.
**Your Choice Matters:**
If you would prefer that your application be reviewed without AI assistance, you can opt out by entering your email address in the email entry field at the bottom of the Automated Processing Legal Notice. Choosing to opt out will not disadvantage your application in any way—we will ensure your materials receive a thorough manual review by our hiring team.
**Apply to This Job**
Ready to join our team and drive growth and satisfaction in our SMB customer base? Apply now to become an Experienced Full Stack Customer Success Manager – SMB Account Management and Growth at blithequark.
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Experienced Full Stack Customer Success Manager – SMB Account Management and Growth
Are you a customer-centric professional with a passion for driving growth and satisfaction in small to medium-sized businesses? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join our team at blithequark as an Experienced Full Stack Customer Success Manager – SMB Account Management and Growth.
About blithequark
At blithequark, we're on a mission to empower businesses to reach their peak potential by providing trusted insights and innovative solutions. As the world's largest and most trusted software marketplace, we've helped over 100 million people annually make informed decisions about software and services. Our platform has become the go-to destination for businesses of all sizes, from Fortune 500 companies to small startups.
The Role
As an Experienced Full Stack Customer Success Manager – SMB Account Management and Growth, you'll play a critical role in building and nurturing strong relationships with our US customers. You'll partner closely with account managers on the sales team to ensure customers achieve success and satisfaction with blithequark's services. Your primary goal will be to drive growth and satisfaction in our SMB customer base, leveraging your expertise in customer success, account management, and sales.
Key Responsibilities:
- Guide customers on the best practices for leveraging blithequark's products, including utilizing buyer intent data for better campaigns, collecting customer reviews, and maximizing the use of customer-driven content.
- Build strong, long-lasting relationships with customers through regular Zoom calls and email communication, ensuring they remain engaged, supported, and satisfied throughout their journey with blithequark.
- Actively engage with key stakeholders and potential champions within accounts to understand their needs, demonstrate blithequark's value, and help them achieve their goals.
- Promote blithequark's products within customer accounts by showcasing their value and helping to identify and nurture champions who can drive engagement and advocacy.
- Act as a blithequark product expert, equipping customers with the knowledge and resources needed to adopt blithequark's solutions fully and achieve their business goals.
- Ensure new customers get off to a fast start by providing seamless onboarding experiences and ensuring they see value from blithequark's offerings quickly.
- Use active listening and creative questioning to understand and anticipate customer needs and goals, track their progress, and provide the necessary support to achieve their objectives.
- Collaborate with Account Managers to demonstrate blithequark's value, ensuring high renewal rates and identifying opportunities for upselling additional services or features.
- Work cross-functionally to gather, analyze, and report on customer feedback and satisfaction metrics, using these insights to improve the overall customer experience.
- Collaborate with internal teams to resolve any account issues promptly, acting as an advocate for your customers within blithequark.
Minimum Qualifications:
- Bachelor's degree in Business Administration, Marketing, or a related field.
- 2–5 years of experience in customer success or account management, ideally within the SMB segment.
- This role requires a five-day/hybrid, in-office schedule aligned with US shift timings.
- Experience in SaaS with a solid understanding of marketing and how marketers operate.
- Strong relationship-building and storytelling abilities to connect with customers effectively.
- Exceptional written and verbal communication skills with a professional demeanor.
- Highly organized with excellent attention to detail and the ability to juggle multiple priorities.
- A consultative and solutions-oriented approach to selling.
- Ability to thrive in a high-activity, results-oriented environment while managing competing priorities.
- A passion for making customers happy and ensuring their success excites you.
Bonus Points for:
- Familiarity with Salesforce and its functionalities.
- Experience using Catalyst, Gong and/or other Customer Success Platforms.
- Strong project management skills to effectively coordinate and execute tasks.
Who Will Love This Job:
- A teammate: you contribute ideas to elevate your team and improve processes.
- A learner: willing to study the ins-and-outs of our product and martech at large; creative in solving problems for our customers; not afraid to make mistakes and eager to learn from them.
- A teacher: you help customers navigate the product and inspire confidence.
- A proud advocate: you represent the voice of our customers and demonstrate empathy, resourcefulness, and the ability to be solutions-focused.
- A helper: you are engaging, can smooth bumpy roads, and have a knack for building positive relationships.
Our Commitment to Inclusivity and Diversity
At blithequark, we're committed to creating an inclusive and diverse environment where people of every background can thrive and feel welcome. We consider applicants without regard to race, color, creed, religion, national origin, genetic information, gender identity or expression, sexual orientation, pregnancy, age, or marital, veteran, or physical or mental disability status. Learn more about our commitments here.
How We Use AI Technology in Our Hiring Process
blithequark incorporates AI-powered technology to enhance our candidate evaluation process. These tools may assist with initial application screening, skills assessment analysis, and identifying candidates whose qualifications align with specific role requirements. While AI technology supports our recruitment workflow, all final hiring decisions remain under human oversight and judgment.
Your Choice Matters:
If you would prefer that your application be reviewed without AI assistance, you can opt out by entering your email address in the email entry field at the bottom of the Automated Processing Legal Notice. Choosing to opt out will not disadvantage your application in any way—we will ensure your materials receive a thorough manual review by our hiring team.
Apply to This Job
Ready to join our team and drive growth and satisfaction in our SMB customer base? Apply now to become an Experienced Full Stack Customer Success Manager – SMB Account Management and Growth at blithequark.
``` Apply for this job