**Experienced Customer Solutions Representative & Collector – Remote Opportunity in AR, MI, NC, PA**

Are you passionate about delivering exceptional customer service and finding solutions that make a real difference in people's lives? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join our team at blithequark as a Customer Solutions Representative & Collector. As a key member of our collections team, you will play a vital role in helping our customers get back on track with their financial obligations while providing a positive and empathetic experience. **About blithequark** At blithequark, we're committed to being a trusted financial-services provider to our consumer, commercial, and corporate customers. We're a customer-centric, leading digital financial services company that's relentlessly focused on "Doing it Right." Our team is passionate about delivering innovative financial solutions and exceptional customer service, and we're looking for like-minded individuals to join our ranks. **The Opportunity** As a Customer Solutions Representative & Collector, you will be responsible for contacting customers to determine the reason for payment delinquency and negotiating payment commitments. You will work in a fun team environment, helping our customers while making a real difference in their lives. You'll be part of a team that receives extensive training with an emphasis on compliance, negotiating, and selling skills to ensure collection routines are consistent and based on industry best practices. **Key Responsibilities** * Contact customers to determine reason for payment delinquency and negotiate payment commitments * Handle accounts with speed and accuracy while maintaining professionalism * Complete phone calls to meet required performance standards and metrics * Confirm and/or negotiate payment arrangements, research any discrepancies * Maintain established objectives for delinquency, repossessions, and net losses; stay informed of changes in policies and procedures * Must maintain strict confidentiality * Willing to work flexible schedules, weekends, and holidays, and overtime as necessary to meet business needs * Uses computerized system for tracking, information gathering, and/or troubleshooting * Respond to customer inquiries via telephone, Shaw workflows, CRTS, and/or e-mails within established time frame * Evaluate accounts to find a win/win solution to avoid repossession loss * Document all accounts accurately, clearly, and concisely noting reason for hardship and potential repossession loss * Responds with accurate information pertinent to the caller's questions using professionalism and integrity * Adhere to all state and federal laws in the handling of accounts **Requirements** * High School Diploma or equivalent required * Prior experience in financial services or similar industry preferred * Associate degree or bachelor's degree in business or related field may be used in lieu of experience * Bilingual skills (Spanish) are a plus * Excellent listening, oral, and written communication skills * Attention to detail * Professional phone etiquette * Skip tracing skills preferred * Sales and/or persuasive negotiation skills * Microsoft Windows and internet-based applications experience required * Basic typing/data entry skills * Ability to multi-task and maintain key performance metrics surrounding delinquency, repossessions, call statistics, and Quality Assurance standards * Ability to make informed decisions related to acceptable payment arrangements and next steps in collection action * Strong ability to identify potential loss situations and make appropriate recommendations to mitigate loss, with an aptness to escalate unique collections cases to management **What We Offer** * Competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals * Industry-leading compensation and benefits, including: + Time Away: 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly + Planning for the Future: industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs, and 529 educational save up assistance programs + Supporting your Health & Well-being: flexible health and insurance options, employee, spouse, and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program + Building a Family: adoption, surrogacy, and fertility assistance, paid parental and caregiver leave, Dependent Day Care FSA, back-up child and adult/elder care days, and childcare discounts + Work-Life Integration: Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers program, and other employee discount programs * Opportunities for career growth and development, including training and education assistance * A dynamic and supportive work environment with a team of passionate and dedicated professionals **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Equal Opportunity Employer** blithequark is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition, or any other reason protected by law. We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at [email protected]. Apply for this job