Experienced Customer Success Manager – Global Client Relationship Development and Revenue Growth Strategist

Welcome to blithequark: Unlocking Global Opportunities

At blithequark, we're revolutionizing the way global teams work together. As the all-in-one payroll and HR platform for global teams, our vision is to unlock global opportunity for every person, team, and business. With a seamless platform that combines HRIS, payroll, compliance, benefits, performance, and equipment management, we're supporting every worker type in 100+ countries. Our AI-powered tools and fully owned payroll infrastructure enable businesses to scale smarter, faster, and more compliantly.

Join the blithequark Success Story

As the fastest-growing Software as a Service (SaaS) company in history, blithequark is transforming how global talent connects with world-class companies. We're breaking down borders that have traditionally limited both hiring and career opportunities, creating the infrastructure for the future of work, and enabling a more diverse and inclusive global economy. With a $12 billion valuation and $800 million in Annual Recurring Revenue (ARR) in just over five years, we're driving meaningful impact and building expertise that makes our team members sought-after leaders in the transformation of global work.

About the Role: Customer Success Manager

We're looking for a passionate business builder to join our team as a Customer Success Manager. As the face and voice of blithequark for our clients, you'll build genuine and durable customer relationships, convert those relationships into opportunities for long-term revenue growth, and serve as a trusted advisor by providing strategic guidance on operational and product-related issues. You'll be an internal advocate for clients, championing new products and capabilities to facilitate the expansion of each client's business with blithequark.

Key Responsibilities:

• Manage a high volume of small spend accounts in either our SMB/MM or ENT segments
• Identify and flag risks that will lead to customer churn
• Build relationships with clients by identifying pain points, providing solutions, and recognizing opportunities for growth and revenue generation
• Be the voice of the customer by collecting product and operational feedback and sharing it with relevant internal stakeholders
• Provide a high-quality experience to our customers on a day-to-day basis
• Coordinate with internal stakeholders to ensure timely response and completion of customer requests
• Drive adoption of platform features that will lead to a better customer experience and better retention

Requirements:

To succeed in this role, you'll need:

• 2+ years of experience in a related field
• A past history of elite performance
• Previous experience in customer success, advisory roles, or consulting, with a strong desire to be in the technology space
• A relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners' successes with them
• Quantitatively inclined and data savvy, with the ability to draw quick, insightful conclusions from complex data sets
• A reliable, motivated self-starter with a passionate growth mentality, who enjoys fast-paced environments and thrives in roles requiring a high degree of responsibility
• A solid track record of achievement, with a strong analytical foundation and the ability to manipulate and synthesize data
• Curiosity and a desire to make an impact

Career Growth and Learning Benefits

At blithequark, we're committed to helping our team members grow and develop their skills. As a Customer Success Manager, you'll have the opportunity to:

• Work with a talented team of professionals who are passionate about transforming the future of work
• Develop expertise in customer success, sales, and account management
• Stay up-to-date with the latest industry trends and technologies
• Participate in training and development programs to enhance your skills and knowledge
• Take on new challenges and responsibilities as you grow and develop in your role

Work Environment and Company Culture

At blithequark, we're proud of our dynamic and inclusive company culture. We believe in:

• Fostering a culture of innovation, creativity, and experimentation
• Encouraging open communication, feedback, and collaboration
• Embracing diversity, equity, and inclusion in all aspects of our business
• Providing opportunities for growth, development, and career advancement
• Recognizing and rewarding outstanding performance and contributions

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• Stock grant opportunities dependent on your role, employment status, and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including optional WeWork access
• A comprehensive benefits package, including health, dental, and vision insurance
• A 401(k) or retirement savings plan, with company match
• Generous paid time off, including vacation, sick leave, and holidays

Conclusion

If you're a passionate business builder looking for a challenging and rewarding role, we encourage you to apply for the Customer Success Manager position at blithequark. With our commitment to innovation, diversity, and inclusion, we're confident that you'll find a dynamic and supportive work environment that allows you to grow and thrive. Join our team and help us unlock global opportunities for every person, team, and business.

Apply now to become a part of the blithequark success story and take the first step towards a rewarding and challenging career in customer success.