**Experienced Live Chat Support Representative – Remote Customer Service Role at blithequark**

Are you passionate about delivering exceptional customer service and working in the entertainment industry? Do you have a knack for problem-solving and a strong desire to help others? If so, we invite you to join the blithequark team as a Remote Live Chat Support Representative. As a key member of our customer service team, you will play a vital role in ensuring our members have a seamless and enjoyable streaming experience. **About blithequark** blithequark is the world's leading streaming entertainment service, with over 200 million paid memberships in more than 190 countries. Our members enjoy a wide variety of TV shows, movies, documentaries, and more. We are committed to delivering joy to our members through amazing content and exceptional customer service. Our team is dedicated to creating a positive and inclusive work environment that fosters growth, innovation, and collaboration. **Key Responsibilities:** As a Remote Live Chat Support Representative at blithequark, you will be responsible for: * Providing exceptional customer support through live chat interactions, ensuring that our members have a positive and enjoyable experience with our service. * Assisting members with inquiries related to account management, billing, and technical issues, and troubleshooting and resolving customer issues effectively and efficiently. * Staying up-to-date with blithequark content and service updates to provide accurate information to members. * Collaborating with cross-functional teams to escalate and resolve complex issues. * Engaging with blithequark members in real-time through live chat to address their questions and concerns. * Utilizing a knowledge base to provide accurate and timely information. * Ensuring a positive and empathetic interaction with members to enhance their overall experience. * Working independently and collaboratively within a remote team environment. * Adhering to company policies and procedures to maintain a high standard of service. **What You Will Do:** As a Remote Live Chat Support Representative at blithequark, you will: * Engage with blithequark members in real-time through live chat to address their questions and concerns. * Utilize a knowledge base to provide accurate and timely information. * Ensure a positive and empathetic interaction with members to enhance their overall experience. * Work independently and collaboratively within a remote team environment. * Adhere to company policies and procedures to maintain a high standard of service. **Requirements:** To be successful in this role, you will need: * Excellent written communication skills, with the ability to clearly and concisely communicate with members through live chat. * Strong problem-solving abilities, with the ability to troubleshoot and resolve customer issues effectively and efficiently. * A customer-centric mindset, with a passion for delivering exceptional service and a commitment to member satisfaction. * The ability to multitask and prioritize in a fast-paced environment, with a high level of adaptability and flexibility. * Familiarity with blithequark content and streaming services is a plus, but not required. **Essential Qualifications:** * High school diploma or equivalent required; degree in a related field (e.g. communications, customer service) preferred. * 1-2 years of customer service experience, with a focus on live chat or phone support. * Strong written and verbal communication skills, with the ability to communicate effectively with members through live chat. * Ability to work independently and collaboratively within a remote team environment. * Strong problem-solving skills, with the ability to troubleshoot and resolve customer issues effectively and efficiently. * Familiarity with customer service software and tools, such as Zendesk or Freshdesk. **Preferred Qualifications:** * Experience working in the entertainment industry or a related field. * Familiarity with blithequark content and streaming services. * Experience working in a fast-paced, dynamic environment. * Strong analytical and problem-solving skills, with the ability to analyze data and make informed decisions. * Experience working with cross-functional teams to escalate and resolve complex issues. **Skills and Competencies:** To succeed in this role, you will need to possess the following skills and competencies: * Excellent written and verbal communication skills. * Strong problem-solving abilities. * Customer-centric mindset with a passion for delivering exceptional service. * Ability to multitask and prioritize in a fast-paced environment. * Familiarity with customer service software and tools. * Strong analytical and problem-solving skills. * Ability to work independently and collaboratively within a remote team environment. **Career Growth Opportunities and Learning Benefits:** As a Remote Live Chat Support Representative at blithequark, you will have the opportunity to: * Develop your customer service skills and expertise through ongoing training and development programs. * Work with a talented and dedicated team of customer service professionals who are passionate about delivering exceptional service. * Contribute to the success of a leading streaming entertainment service, with a focus on member satisfaction and experience. * Enjoy a competitive compensation package, including a starting rate of $25/hour. * Participate in a comprehensive benefits program, including medical, dental, and vision coverage. * Enjoy a flexible and remote work environment, with the ability to work from home or a designated remote work location. **Work Environment and Company Culture:** As a Remote Live Chat Support Representative at blithequark, you will be part of a dynamic and inclusive team that values diversity, equity, and inclusion. Our company culture is built on a foundation of: * Collaboration and teamwork. * Innovation and creativity. * Customer-centricity and member satisfaction. * Diversity, equity, and inclusion. * Continuous learning and development. **Compensation, Perks, and Benefits:** As a Remote Live Chat Support Representative at blithequark, you will enjoy a competitive compensation package, including: * A starting rate of $25/hour. * Comprehensive benefits program, including medical, dental, and vision coverage. * Flexible and remote work environment, with the ability to work from home or a designated remote work location. * Ongoing training and development programs to support your career growth and development. * Access to a comprehensive knowledge base and training resources to support your success in the role. **How to Apply:** To apply for this position, please submit your resume and a brief cover letter highlighting your relevant experience and why you are interested in joining the blithequark Live Chat Support team. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Apply Job! Apply for this job