**Experienced Part-Time Remote Customer Support Specialist – Temporary Backfill at blithequark**

Are you a customer-focused individual with excellent communication skills and the ability to multitask? Do you have experience in client-facing customer support and a passion for delivering exceptional service? If so, we invite you to join blithequark as a Part-Time Remote Customer Support Specialist – Temporary Backfill. This is a fantastic opportunity to work with a dynamic team, develop your skills, and contribute to the success of our organization. **About blithequark** blithequark is a leading provider of innovative solutions and services, dedicated to empowering individuals and organizations to achieve their goals. Our team is passionate about delivering exceptional customer experiences, and we're committed to creating a work environment that's inclusive, supportive, and stimulating. As a Part-Time Remote Customer Support Specialist – Temporary Backfill, you'll be an integral part of our customer support team, working closely with our clients to resolve their queries and concerns. **Job Summary** We're seeking an experienced Part-Time Remote Customer Support Specialist – Temporary Backfill to join our team on a temporary basis until January 24th. As a key member of our customer support team, you'll be responsible for providing exceptional support to our clients, resolving their queries and concerns, and ensuring that their needs are met. This is a remote position, and you'll be working EST hours (9AM-5PM). **Responsibilities** As a Part-Time Remote Customer Support Specialist – Temporary Backfill, your key responsibilities will include: * **Support Ticket Triage**: Review and prioritize incoming support tickets by filling in key details in Zoho Desk, gathering additional information from requestors, linking to existing issues, communicating with requestors, and assigning tickets to the appropriate team. * **Account Access Updates**: Manage revisions to the Lens Account Access Authorization Form (LAAAF) for existing organizations, including updating access permissions, removing users, and making changes related to Broker of Record (BOR) changes user removals. * **Notification of Account Creation**: Welcome new users by sending outreach communications that include training materials and registration information. * **Zoho Desk (Help Desk) Monitoring**: Monitor open help desk tickets for compliance with Service Level Agreements (SLAs), follow up with teams to ensure timely resolution, and address any tickets that are at risk of breaching SLA standards. * **Upsell Additions**: Update user access and notify external parties when upsell additions occur (e.g., HPT, Quantros, GIC). * **Hand-Off Calls**: Participate in Project Manager (PM) hand-off calls for new go-lives to understand organization-specific details and user access needs and follow up with clients by providing training materials and registration information. **Requirements** To be successful in this role, you'll need: * **Must Haves**: + At least 1 year of client-facing customer support experience + Microsoft Office, Excel, etc. + Healthcare background/terminology experience + Great communication & ability to multitask * **Plusses**: + Bachelor's degree + Zoho Desk experience **Skills and Competencies** To excel in this role, you'll need: * Excellent communication and interpersonal skills * Ability to multitask and prioritize tasks effectively * Strong problem-solving and analytical skills * Proficiency in Microsoft Office, Excel, and Zoho Desk * Healthcare background/terminology experience * Ability to work in a fast-paced environment and meet deadlines **Career Growth Opportunities and Learning Benefits** As a Part-Time Remote Customer Support Specialist – Temporary Backfill at blithequark, you'll have the opportunity to: * Develop your skills and expertise in customer support and healthcare terminology * Work with a dynamic team and contribute to the success of our organization * Participate in training and development programs to enhance your knowledge and skills * Enjoy a flexible and remote work arrangement with EST hours (9AM-5PM) **Work Environment and Company Culture** blithequark is committed to creating a work environment that's inclusive, supportive, and stimulating. As a remote employee, you'll have the flexibility to work from anywhere, while still being part of a dynamic team. Our company culture values: * Collaboration and teamwork * Innovation and creativity * Customer focus and satisfaction * Professional development and growth **Compensation, Perks, and Benefits** As a Part-Time Remote Customer Support Specialist – Temporary Backfill at blithequark, you'll enjoy: * Competitive hourly rate: $20-24/hour * Benefit packages starting on the 31st day of employment, including medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching * Paid sick leave and/or other paid time off as provided by applicable law **How to Apply** If you're a motivated and customer-focused individual with excellent communication skills and the ability to multitask, we invite you to apply for this exciting opportunity. Please submit your application through our website: Apply Job! We look forward to hearing from you and exploring how you can contribute to the success of blithequark! Apply for this job