Experienced SEO Customer Support Specialist – Digital Marketing and Technical Expertise for Enhanced Customer Experience

Introduction to blithequark

blithequark is a rapidly expanding SaaS organization that empowers businesses worldwide by providing cutting-edge digital marketing tools and SEO solutions. As we continue to scale and push the boundaries of innovation, we are seeking a versatile and self-sufficient SEO Customer Support Specialist to join our dynamic team. If you're a smart, ambitious, and passionate individual who thrives in a tech-driven environment, we want to hear from you!

About the Role

As an SEO Customer Support Specialist at blithequark, you will play a vital role in delivering exceptional customer experiences and driving business growth. You will be expected to work in AEST and collaborate with our fast-moving team to build new products and features, ensuring seamless customer interactions and resolving complex technical issues. To succeed in this role, you must possess a solid understanding of SEO principles and practices, strong technical aptitude, and excellent communication skills.

Key Responsibilities

• Attend daily scrums to stay updated on project developments and contribute to team discussions
• Test specific product categories within the dashboard, reporting on usability issues, bugs, workflow problems, and other technical concerns
• Communicate with clients via live chat and our virtual office to resolve problems, answer questions, and provide timely support
• Develop and apply testing processes for new and existing products to meet client needs and ensure customer satisfaction
• Lead product demos and customer onboarding calls to educate clients about our products and services
• Discuss product issues with the team, providing feedback and suggestions for improvement
• Adapt to the role as needed, demonstrating flexibility and a willingness to learn and grow with the company

Requirements

To be considered for this role, you must meet the following requirements:

• Proven experience in a customer success or client services role, preferably within a SaaS or technology environment
• Solid understanding of SEO principles and practices, with the ability to apply this knowledge in a customer support context
• Strong technical aptitude and the ability to quickly learn new software and technologies
• Excellent communication skills, both written and verbal, with the ability to explain complex technical concepts to clients
• Ability to create engaging and informative training materials, including Loom video tutorials
• Proactive problem-solving skills and a passion for helping customers succeed
• Fluent in written and verbal English, with strong interpersonal and communication skills

Essential Qualifications

In addition to the requirements listed above, the ideal candidate will possess:

• A strong passion for digital marketing and SEO, with a desire to stay up-to-date on industry trends and developments
• Experience working in a fast-paced, dynamic environment, with the ability to prioritize tasks and manage multiple projects simultaneously
• A growth mindset, with a willingness to learn and adapt to new technologies and processes
• Excellent time management and organizational skills, with the ability to meet deadlines and deliver high-quality results

Preferred Qualifications

While not essential, the following qualifications are preferred:

• Experience working with SaaS products or digital marketing tools, with a strong understanding of the technical aspects of these platforms
• Knowledge of HTML, CSS, and JavaScript, with the ability to apply this knowledge in a customer support context
• Experience creating video tutorials or other training materials, with a strong understanding of adult learning principles and instructional design
• Certifications or training in SEO, digital marketing, or a related field, with a commitment to ongoing learning and professional development

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. As an SEO Customer Support Specialist, you will have access to a range of learning opportunities, including:

• Professional development training and workshops, with a focus on digital marketing, SEO, and customer support skills
• Mentorship and coaching from experienced team members, with a focus on career growth and advancement
• Opportunities for advancement within the company, with a clear path for career progression and professional development
• A collaborative and dynamic work environment, with a focus on teamwork, innovation, and creativity

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive company culture. We believe in:

• Collaboration and teamwork, with a focus on mutual respect and open communication
• Embracing excellence, with a commitment to delivering high-quality results and exceeding customer expectations
• A growth mindset, with a willingness to learn, adapt, and innovate in a rapidly changing environment
• Empowering our team members, with a focus on autonomy, accountability, and professional development
• Having fun and enjoying the journey, with a range of social activities, team-building events, and celebrations throughout the year

Compensation, Perks, and Benefits

As an SEO Customer Support Specialist at blithequark, you can expect:

• A competitive salary of $2,000 USD per month, with opportunities for advancement and professional growth
• 11 days of paid vacation, plus Christmas Day and New Year's Day off, with a focus on work-life balance and employee well-being
• A range of perks and benefits, including access to cutting-edge technologies, professional development opportunities, and a dynamic work environment
• A collaborative and supportive team, with a focus on mutual respect, open communication, and teamwork

Conclusion

If you're a motivated and passionate individual who is looking for a challenging and rewarding role in a dynamic and innovative company, we encourage you to apply for the SEO Customer Support Specialist position at blithequark. With a focus on career growth, professional development, and employee well-being, we offer a unique and exciting opportunity to join a fast-growing SaaS organization and contribute to our mission of empowering businesses worldwide. Apply now to take the first step in your journey with blithequark!