Experienced Customer Service Chat Specialist for Automotive and Recreational Vehicle Sales, Service, and Finance – Remote Work Opportunity in Corpus Christi, TX

Introduction to blithequark

At blithequark, we are passionate about delivering exceptional customer experiences through innovative online solutions. As an affiliate of blithequark, our team is dedicated to providing top-notch service to our clients and their customers. We are now seeking a highly skilled and enthusiastic Chat Specialist to join our dynamic team in Corpus Christi, TX. This remote opportunity offers the chance to work from the comfort of your own home, engaging with customers and driving sales for our automotive and recreational vehicle dealership clients.

Job Overview

As a Chat Specialist at blithequark, you will play a vital role in representing our dealer clients online and converting website traffic into leads. Your primary responsibility will be to handle a wide range of customer inquiries via online chat, providing accurate and helpful information about our products and services. If you have a passion for delivering outstanding customer service, enjoy working with technology, and are looking for a fun and professional work environment, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Handle a high volume of customer inquiries via online chat, responding to questions about automotive and recreational vehicle sales, service, finance, and general dealership queries
• Provide accurate and detailed information about our products and services, addressing customer concerns and resolving issues in a timely and professional manner
• Narrow down on appointment information to schedule appointments, ensuring a seamless customer experience
• Capture customer contact information for lead generation and client review, summarizing interactions based on customer needs
• Develop and maintain a comprehensive knowledge base of our evolving products and services, staying up-to-date with the latest industry trends and developments

Essential Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• Previous experience in retail customer service or the automotive industry is preferred, but not necessary – we welcome applicants from a variety of backgrounds
• Basic internet and window-based computer skills, with the ability to navigate multiple software applications and systems
• Strong multitasking abilities, with the capacity to handle multiple chat conversations simultaneously – gaming experience is helpful, but not required
• A positive and professional demeanor, with excellent written and verbal communication skills
• The ability to adapt to change and thrive in a fast-paced work environment, with a strong focus on delivering exceptional customer service

Preferred Qualifications

In addition to the essential qualifications, we are looking for candidates who possess the following preferred qualifications:

• Previous experience working in a remote or home-based environment, with the ability to self-motivate and manage your time effectively
• Familiarity with online chat software and technology, with the ability to learn new systems and applications quickly
• A strong understanding of the automotive and recreational vehicle industry, with knowledge of sales, service, and finance processes

Skills and Competencies

To excel in this role, you will need to possess a range of skills and competencies, including:

• Excellent communication skills: the ability to communicate clearly and effectively with customers, colleagues, and clients
• Technical skills: proficiency in basic computer software and systems, with the ability to learn new technology quickly
• Problem-solving skills: the ability to resolve customer complaints and issues in a timely and professional manner
• Time management skills: the ability to manage your time effectively, prioritizing tasks and meeting deadlines in a fast-paced work environment

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Chat Specialist, you will have access to a range of training and development opportunities, including:

• Comprehensive training program, covering our products, services, and systems
• Ongoing coaching and feedback, to help you develop your skills and improve your performance
• Opportunities for career advancement, with the potential to move into leadership or specialized roles

Work Environment and Company Culture

At blithequark, we pride ourselves on our relaxed, yet professional and fun work environment. As a remote employee, you will be part of a dynamic team that values collaboration, creativity, and innovation. We offer a range of benefits and perks, including:

• Flexible working hours, with the ability to work from the comfort of your own home
• Competitive salary and benefits package, with opportunities for career advancement and professional growth
• A fun and supportive team environment, with regular social events and activities

Compensation, Perks, and Benefits

We offer a competitive salary of $13 per hour, with opportunities for career advancement and professional growth. As a remote employee, you will also need to have:

• Your own computer or laptop with a webcam, second monitor, microphone, and external mouse
• A quiet, dedicated work space free from distractions
• The ability to attend 4 weeks of remote training, Tuesday - Saturday between the hours of 11am-7:30pm EDT
• The ability to type at least 35 WPM, with 40 and above preferred

Conclusion

If you are a motivated and enthusiastic individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. As a Chat Specialist at blithequark, you will be part of a dynamic team that values collaboration, creativity, and innovation. With a range of benefits and perks, including flexible working hours, competitive salary, and opportunities for career advancement, this is a role that offers the perfect blend of challenge and reward. Apply now to join our team and take the first step towards an exciting and rewarding career with blithequark!