Senior Customer Success Engineer – Driving Value and Innovation for Enterprise Customers at blithequark

Introduction to blithequark

At blithequark, we are revolutionizing the way businesses operate in the cloud, making it a safer and more enjoyable experience for enterprise users. As a pioneer in the industry, we have been at the forefront of digital transformation, empowering thousands of enterprise customers worldwide, including 40% of Fortune 500 companies. Our mission is to accelerate digital transformation, enabling enterprises to be more agile, efficient, resilient, and secure. With our AI-powered Zero Trust Exchange platform, we protect our customers from cyberattacks and data loss, securely connecting users, devices, and applications in any location.

About the Role

We are seeking an experienced Senior Customer Success Engineer to join our team in Germany, reporting to the Director, Customer Success Engineering. As a key member of the EMEA Customer Success Engineering organization, you will play a crucial role in driving value and customer outcomes across all segments. Your expertise will be instrumental in helping our customers achieve their goals, and your passion for innovation and customer success will make you a valuable asset to our team.

Key Responsibilities

• Collaborate with Customer Success and Sales teams to drive value and customer outcomes, ensuring that our customers achieve their desired results and maximize their investment in blithequark's solutions.
• Engage with large customers through technical workshops, providing them with recommendations tailored to their environment, with the objective of increasing their Value Realization and driving business growth.
• Present at customer events, such as blithequark User Groups, sharing best practices, experiences, and recommendations around blithequark technology, and demonstrating your expertise as a trusted advisor.
• Deliver internal technical sessions to Customer Success Managers, helping them drive technology adoption at scale through training and building adoption playbooks, and ensuring that our customers receive the best possible support.
• Work cross-functionally with Customer Success, Product Engineering, and Support teams across blithequark, fostering a culture of collaboration and innovation, and ensuring that our customers benefit from the collective expertise of our teams.

Essential Qualifications

To be successful in this role, you will need:

• 8+ years of work experience in similar customer-facing positions (e.g., Solution Engineer) within Enterprise-level businesses, with a proven track record of driving customer success and value realization.
• The ability to frame and simplify complex content and messaging for various audiences, including technical, management, and executive stakeholders, and to communicate effectively with customers and internal teams.
• The ability to understand technology and translate it into business implications, driving value realization conversations and helping customers achieve their business objectives.
• Native German and English language skills, with excellent communication and presentation skills, and the ability to work effectively in a global, multicultural environment.

Preferred Qualifications

To stand out as a candidate, you will need:

• Expertise (SME) in 2 or more areas among: Internet & Routing Protocols, Internet & Security Technologies, Authentication & SAML/Identity Provider systems, Web-based security & infrastructure solutions, Traffic Forwarding & Policy-based routing concepts, with a deep understanding of the technologies and trends that are shaping the industry.
• Evidential experience in discovery and influencing skills, leading to high impact on customer adoption and Value Realization, with a proven ability to drive business growth and customer success through strategic planning and execution.

Skills and Competencies

To be successful in this role, you will need to possess:

• Excellent communication, presentation, and interpersonal skills, with the ability to build strong relationships with customers, internal teams, and stakeholders.
• Strong technical skills, with the ability to understand and communicate complex technical concepts and solutions to non-technical stakeholders.
• Business acumen, with a deep understanding of the business implications of technology and the ability to drive value realization conversations.
• Collaboration and teamwork skills, with the ability to work effectively in a global, multicultural environment and to foster a culture of innovation and customer success.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees, and we offer a range of career growth opportunities and learning benefits, including:

• Professional development programs, with opportunities for training, mentorship, and career advancement.
• Access to cutting-edge technologies and innovative solutions, with the opportunity to work with a talented team of professionals who are passionate about making a difference.
• A culture of innovation and customer success, with a focus on collaboration, teamwork, and continuous learning.

Work Environment and Company Culture

At blithequark, we pride ourselves on our inclusive and supportive culture, which is home to some of the brightest minds in the industry. We foster a culture of innovation, collaboration, and customer success, and we are committed to creating an environment where everyone belongs. Our benefits program is designed to support the diverse needs of our employees and their families, and we offer a range of perks and benefits, including:

• Various health plans, with access to comprehensive medical, dental, and vision coverage.
• Time off plans for vacation and sick time, with a generous paid time off policy and flexible work arrangements.
• Parental leave options, with a supportive and inclusive environment for working parents.
• Retirement options, with a competitive 401(k) or pension plan and matching contributions.
• Education reimbursement, with opportunities for professional development and continuous learning.
• In-office perks, with access to a range of amenities and services, including on-site fitness classes, healthy snacks, and social events.

Compensation, Perks, and Benefits

We offer a competitive compensation package, with a range of perks and benefits designed to support the diverse needs of our employees and their families. Our benefits program is one of the most important ways we support our employees, and we are committed to creating an environment where everyone can thrive.

Conclusion

If you are a motivated and experienced Senior Customer Success Engineer looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. With our commitment to innovation, customer success, and employee growth, we offer a unique and rewarding work environment that is designed to help you succeed. Join our team and contribute to our mission to make doing business seamless and secure. Apply now and take the first step towards an exciting and rewarding career at blithequark.

At blithequark, we believe that diversity drives innovation, productivity, and success. We are looking for individuals from all backgrounds and identities to join our team and contribute to our mission. We are guided by these principles as we create a representative and impactful team, and a culture where everyone belongs. For more information on our commitments to Diversity, Equity, Inclusion, and Belonging, visit our website.

By applying for this role, you adhere to applicable laws, regulations, and blithequark policies, including those related to security and privacy standards and guidelines. blithequark is proud to be an equal opportunity and affirmative action employer, and we celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristics protected by federal, state, or local laws.