Experienced Manager of AI Chatbot Experience and Conversational AI Solutions – Leading Cross-Functional Teams in Fintech Industry for Enhanced Customer Experience and Business Growth

Welcome to blithequark

At blithequark, we are on a mission to revolutionize the financial services industry by leveraging cutting-edge technology to make managing money transparent, low-cost, and accessible to everyone. As a leader in the fintech space, we have built a reputation for innovation, collaboration, and humility. Our teams are dedicated to creating inclusive and high-performing environments where individuals can thrive and do their best work.

About Our Team

The Systems Design & Optimization Team at blithequark is responsible for managing various systems within our Customer Experience Operations organization. This includes our client-facing AI chatbot, which plays a critical role in delivering seamless and efficient experiences for both our clients and internal teams. We are now seeking an experienced Manager of AI Chatbot Experience to lead our dedicated team and drive the continuous improvement of our chatbot's performance, user experience, and integrations with other systems and tools.

Job Overview

As the Manager of AI Chatbot Experience at blithequark, you will have the unique opportunity to shape and refine our chatbot's role in delivering exceptional user experiences and driving business value. You will lead a team responsible for ensuring high-quality client responses, seamless integrations with other CXO systems and tools, and ongoing vendor management. Your expertise in conversational AI, chatbot optimization, and product management will be essential in driving the strategic roadmap for our chatbot and aligning it with organizational goals and user needs.

Key Responsibilities

• Own the end-to-end chatbot experience, defining and implementing a strategic roadmap that aligns with organizational goals and user needs.
• Continuously test, monitor, and analyze chatbot conversations and performance metrics to identify areas for improvement and innovation.
• Manage and mentor a team conducting continuous quality assurance (QA) to ensure chatbot responses are accurate, consistent, and aligned with our brand voice.
• Optimize chatbot prompts and content, overseeing the development, testing, and refinement of chatbot prompts and underlying content to enhance conversational quality.
• Configure and maintain integrations between the chatbot and other platforms, tools, and systems to enhance functionality and provide seamless experiences.
• Serve as the primary point of contact for chatbot vendors, negotiating contracts, managing budgets, and ensuring delivery of agreed-upon services.
• Drive continuous improvement, gathering user feedback and translating insights into actionable improvements, and staying updated on industry trends, best practices, and emerging technologies.

What You Bring

• Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field.
• Experience and passion for conversational AI, chatbot optimization, product management, or a related field.
• Strong understanding of natural language processing (NLP) concepts and frameworks.
• Demonstrated experience in configuring API integrations and managing technical implementations.
• Analytical mindset with experience leveraging data to drive decision-making.
• Excellent communication, organization, and stakeholder management skills.
• Experience in vendor management, including contract negotiations and performance monitoring.
• Proven leadership experience with the ability to manage and motivate a team.

Why blithequark?

At blithequark, we offer a competitive salary, top-tier health benefits, and life insurance. Our benefits package also includes a retirement savings matching plan, 20 vacation days per year, and unlimited sick and mental health days. We provide up to $1,500 per year towards wellness and professional development budgets, respectively, and offer a 90-day work-from-anywhere program. Our company-wide wellness days off and Employee Resource Groups (such as Rainbow, Women of blithequark, and Black @ blithequark) foster a culture of inclusivity and support.

Our Culture

We are a remote-first team with over 1,000 employees across North America. Our culture is built on the principles of collaboration, humility, and innovation. We believe in creating an environment where everyone can thrive and do their best work. Our Culture Manual and how we work pages provide more insight into our values and practices.

Diversity, Equity, and Inclusion

At blithequark, we are committed to building products for a diverse world and need a diverse team to do that successfully. We strongly encourage applications from everyone, regardless of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. We provide an accessible candidate experience and are continuously working to improve our accessibility practices.

How to Apply

If you are a motivated and experienced professional looking to join a dynamic team and make a meaningful impact in the fintech industry, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for the Manager of AI Chatbot Experience role at blithequark.