Experienced Customer Onboarding Specialist – Early Education Technology Implementation and Customer Success

Introduction to blithequark

At blithequark, we believe that early education is the foundation upon which future success is built. It is the key to unlocking a child's full potential and has a lasting impact on their social, emotional, and economic well-being. Our vision is to revolutionize the early education sector by providing innovative solutions that support teachers, engage parents, and empower the small businesses that form the backbone of this critical industry. As a trusted technology brand in early education globally, we are committed to making a positive difference in the lives of millions of families and educators worldwide.

Our Mission and Opportunity

blithequark is dedicated to enabling high-quality early education for every child by giving teachers more time to focus on what matters most – their students. We achieve this by developing cutting-edge technology that streamlines administrative tasks, fosters meaningful parent-teacher engagement, and provides valuable insights that inform instruction. Our goal is ambitious, but with a talented and customer-focused team, we are confident that together, we can make a real difference in the lives of children, families, and communities around the world.

Our Team

At blithequark, we pride ourselves on being a fully remote team with employees from diverse backgrounds and time zones. Our team members are passionate, talented, and dedicated to delivering exceptional customer experiences. We celebrate diversity in all its forms, believing that it is the key to unlocking our full potential and doing our best work. Our investor group includes some of the most respected names in the industry, and we are committed to upholding the highest standards of excellence in everything we do.

Who You Are

We are seeking a highly motivated and experienced Customer Onboarding Specialist to join our dynamic team. As a critical member of our customer success team, you will play a key role in supporting and training our customers to ensure a seamless implementation of our technology at their childcare centers. To succeed in this role, you must possess excellent communication and customer service skills, with the ability to motivate customers to adopt our platform quickly and address any objections or concerns they may have.

Key Responsibilities

• Assist customers in learning and adopting our technology platform for their center, providing comprehensive training and support to ensure a successful onboarding experience.
• Manage a large portfolio of 100+ accounts throughout the 4-12 week onboarding process, prioritizing accounts and taking strategic, timely actions to complete the implementation process.
• Engage effectively with customers, resolving concerns in a professional and persuasive manner, and communicating the value proposition of our platform to instill confidence in its positive impact on their operations.
• Utilize strong critical thinking and troubleshooting abilities to correctly identify, investigate, and resolve customers' technical or usage issues, serving as the expert on our technology platform for customers and other cross-functional teams.
• Collaborate across teams, including Sales and Support, to ensure a smooth customer experience at all stages of the customer journey, participating in ongoing training to develop your knowledge and skills.

Qualifications, Skills, and Abilities

• 2+ years of customer success, sales, and/or account management experience, with a proven track record in onboarding new customers preferred.
• Familiarity with managing a high-volume workflow, with the ability to prioritize tasks effectively to achieve monthly objectives.
• Ability to create urgency and motivate customers to launch a product as soon as possible, addressing customer objections and creating a path forward.
• Excellent collaboration and communication skills, with the ability to work effectively with internal stakeholders to resolve customer concerns.
• Strong prioritization and time management skills, with the ability to handle time-sensitive and detail-oriented tasks efficiently to consistently meet deadlines.
• Exceptional phone and written English communication skills, with bilingual written and verbal communication ability (specifically Spanish) a plus.
• Exceptional attention to detail, ensuring all client interactions are handled meticulously, with patience and empathy when teaching customers and handling tricky customer situations.
• Comfort with ambiguity, change, and a fast-paced environment that will evolve rapidly, with proficiency in utilizing remote communication technologies, including Slack, Google Suite, and Zoom.
• Proficient in utilizing CRM tools, with a preference for experience with Salesforce software.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. As a Customer Onboarding Specialist, you will have access to ongoing training and professional development opportunities, enabling you to enhance your skills and knowledge in customer success, sales, and account management. Our dynamic and supportive team environment encourages collaboration, innovation, and creativity, providing a platform for you to share your ideas and make a meaningful contribution to our mission.

Work Environment and Company Culture

blithequark is a fully remote company, offering a flexible and autonomous work environment that allows you to work from anywhere. Our company culture is built on a foundation of diversity, equity, and inclusion, with a strong emphasis on teamwork, communication, and mutual respect. We believe in fostering a positive and supportive work environment that encourages our team members to thrive, both personally and professionally.

Compensation, Perks, and Benefits

As a valued member of our team, you can expect a competitive compensation package, including a salary, benefits, and perks that recognize your contributions to our mission. Our benefits package includes comprehensive health insurance, retirement savings plans, and paid time off, among other perks. We also offer a range of professional development opportunities, including training, mentorship, and education assistance, to support your career growth and advancement.

Conclusion

If you are a motivated and experienced customer success professional looking for a new challenge, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Customer Onboarding Specialist, you will play a critical role in supporting our customers and driving the success of our mission. With a competitive compensation package, ongoing training and development opportunities, and a dynamic and supportive team environment, this is an opportunity not to be missed. Apply now to take the first step in your journey with blithequark and make a meaningful difference in the lives of children, families, and communities around the world.