**Job Title:** Customer Service Loyalty Champion II at blithequark

**Job Description:**

Join the blithequark Team: Empowering Customer Loyalty and Growth

Are you a customer service enthusiast with a passion for driving loyalty and growth? Do you thrive in a dynamic environment where innovation and creativity are encouraged? If so, we invite you to join the blithequark team as a Customer Service Loyalty Champion II. At blithequark, we power and empower how people live, work, and play by connecting them to what brings them joy. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. **About blithequark:** blithequark is a leading provider of innovative solutions that drive customer loyalty and growth. We are committed to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. Our team is dedicated to empowering our customers to reach their full potential and contribute their best. **Your Role:** As a Customer Service Loyalty Champion II, you will be responsible for resolving customer needs and preventing churn, emphasizing proactive measures in your day-to-day activities. You will be a champion of the Service Plus mindset, resolving customer concerns and future concerns while growing the business through targeted loyalty and retention strategies. **Key Responsibilities:** * Handling and resolving escalated customer concerns that have varying levels of complexity * Turning every contact into a sale or save opportunity with a premium experience so customers will stay loyal to blithequark * Embracing the Service Plus mindset by resolving customer concerns and future concerns * Growing the business, which includes completing a full end-to-end account analysis * Executing targeted loyalty and retention strategies for high-value and at-risk customers * Providing an exceptional experience by listening for bells of churn during conversations while leveraging historical reports * Navigating systems and utilizing available tools and resources to be self-sufficient and effectively provide all applicable offers available for the customers in your queue * Serving as a brand ambassador and advocate for your customers throughout every contact and highlighting all that blithequark has to offer through our products and services * Applying business acumen to make informed decisions that balance customer satisfaction with cost-effectiveness * After resolving issues, identifying plans, products, and services that would suit customer needs to prevent future contacts **What We're Looking For:** * Bachelor's Degree or one or more years of customer service experience * One or more years of sales experience * Experience resolving complex customer issues (including escalations), billing, and/or handling product Q&A * A strong sales acumen with a track record of meeting or exceeding revenue and retention goals * Willingness to work a rotating schedule (shifts), including nights, weekends, and holidays, based on the needs of the business * You must meet all home office requirements, including a private workspace, minimum internet speed, and a desk for the required equipment provided **Even Better If You Have:** * A degree * Experience troubleshooting customer's products and services and working knowledge of our network to position network solutions * Experience promoting and upselling products or services * One or more years of Retention experience * Based on the required in-person training and periodic center collaborations of this role, candidates should live in Florida within a 75-mile radius of our listed hub location **Home Office Requirements:** * You'll work from home in this remote role, with occasional in-person meetings and training * The home office must be located within the state of Florida and within a reasonable commute to the hub location specified on this job posting to attend training and periodic meetings as indicated by the business * Internet service with a direct connection to a cable or fiber modem capable of at least 25mbps (per your service plan; a monetary stipend may be provided to you) * A dedicated, quiet, and private workspace * blithequark conducts periodic home audits via webcam to ensure your workspace meets requirements * Ability to self-manage in a remote work environment, including setting up company-provided computer equipment and ongoing proactive, skilled, and effective management of your home network and connections **Work Environment and Culture:** As a remote employee, you will work from home with occasional in-person trainings and meetings. You will be part of a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. Our team is dedicated to empowering our customers to reach their full potential and contribute their best. **Career Growth Opportunities and Learning Benefits:** At blithequark, we are committed to providing our employees with opportunities for growth and development. You will have access to training and development programs, mentorship, and career advancement opportunities. We also offer a comprehensive benefits package, including health insurance, retirement savings, and paid time off. **Compensation, Perks, and Benefits:** We offer a competitive salary and benefits package, including: * Competitive salary * Comprehensive health insurance * Retirement savings plan * Paid time off * Opportunities for career advancement and growth * Access to training and development programs * Mentorship and support from experienced colleagues **Equal Employment Opportunity:** We are proud to be an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At blithequark, we know that diversity makes us stronger, and we are committed to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. **How to Apply:** If you are a motivated and results-driven individual who is passionate about customer service and loyalty, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience. Apply Now! Apply for this job