Experienced Customer Service Advocate for Remote Position - Delivering Exceptional Support and Resolution Services

Welcome to blithequark

At blithequark, we are dedicated to providing top-notch service to our members and providers, and we are seeking a highly skilled and compassionate Customer Service Advocate to join our team. As a Customer Service Advocate, you will be the first point of contact for our members and providers, responsible for resolving inquiries, issues, and concerns in a timely and personalized manner. If you are passionate about delivering exceptional customer service and have a strong desire to make a positive impact, we encourage you to apply for this exciting opportunity.

Job Overview

This is a contract-to-hire position with a desired start date of February 3, 2025. As a remote employee, you will work from the comfort of your own home in Illinois, with a schedule of 8-5 PM CST/9-6 EST. You will be an integral part of our customer service team, leveraging various communication channels to provide accurate and personalized support to our members and providers.

Position Purpose

The Customer Service Advocate serves as the first-line advocate, focusing on resolving routine complaints and providing timely support to members and providers. This role is previously known as a Customer Service Representative or Call Center Representative. As a Customer Service Advocate, you will be responsible for mitigating and preventing complaints from being escalated, resolving basic problems, and maintaining performance and quality standards based on established contact center metrics.

Key Responsibilities

• Receives and responds to routine member and/or provider inquiries, requests, and/or concerns in an accurate and timely manner
• Mitigates and prevents complaints from being escalated to resolve in initial contact
• Serves as the front-line resolution advocate on various member and/or provider inquiries, requests, or concerns
• Resolves basic problems by communicating the requested information regarding the assessment of the member or provider needs, understanding the cause, and determining if problems need to be routed to other departments for further resolution
• Maintains performance and quality standards based on established contact center metrics
• Provides customer service in a high-pace contact center environment over the phone, via live chats, and emails
• Documents all member or provider information and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications
• Remains up-to-date and adheres to quality standards, regulations, and all other policies to ensure quality, consistency, and compliance
• Performs other duties as assigned and complies with all policies and standards

Education and Experience Requirements

To be successful in this role, you will need:

• A High School Diploma or GED
• Call Center/Customer Service experience
• Problem-solving and critical thinking skills
• Ability to multi-task working independently from home free of distractions
• Ability to work with 4 or more systems simultaneously
• Interpersonal skills

Preferred Experience and Skills

While not required, the following experience and skills are preferred:

• 2-year call center experience
• 2 years of claims experience
• Medicaid knowledge
• Previous experience with Microsoft computer applications
• Previous experience working remotely using multiple applications and screens

What We Offer

At blithequark, we are committed to providing our employees with a supportive and inclusive work environment, opportunities for growth and development, and a comprehensive compensation package. As a Customer Service Advocate, you can expect:

• A competitive hourly rate of $19 per hour
• Opportunities for professional growth and development
• A dynamic and supportive work environment
• Comprehensive training and onboarding program
• Access to cutting-edge technology and tools
• Flexible work arrangements, including remote work options
• A comprehensive benefits package, including health, dental, and vision insurance, 401(k) matching, and paid time off

Career Growth Opportunities

At blithequark, we are committed to helping our employees grow and develop in their careers. As a Customer Service Advocate, you will have opportunities to:

• Develop your skills and knowledge in customer service, claims, and Medicaid
• Take on additional responsibilities and contribute to special projects
• Participate in training and development programs to enhance your skills and knowledge
• Advance to leadership roles or specialized positions within the company

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive work environment. Our company culture is built on values of respect, empathy, and teamwork. As a Customer Service Advocate, you will be part of a dynamic and supportive team that is dedicated to delivering exceptional customer service and making a positive impact on our members and providers.

How to Apply

If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this position.

Conclusion

At blithequark, we are committed to providing our employees with a supportive and inclusive work environment, opportunities for growth and development, and a comprehensive compensation package. If you are looking for a challenging and rewarding career opportunity, we encourage you to apply for this Customer Service Advocate position. Join our team and be part of a dynamic and supportive environment that is dedicated to delivering exceptional customer service and making a positive impact on our members and providers.