Experienced Virtual Customer Care Representative – Homebuilding Industry Expertise and Exceptional Customer Service Skills Required

Introduction to blithequark

blithequark is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. blithequark has been recognized as a Fortune 500 company and consistently ranked among the top homebuilders in the United States.

Join a Company that Empowers you to Build your Future

At blithequark, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. As a Virtual Customer Care Representative, you will be responsible for managing and overseeing homes under warranty in assigned community(s), promoting, facilitating, and fostering positive working relationships with customers as well as coordinating and supervising the work of blithequark trade partners.

Your Responsibilities on the Team

• Promote, facilitate, and foster positive working relationships with blithequark customers and trade partners
• Regularly exercise sound judgment and discretion when working with homeowners and trade partners
• Manage daily trade partner activities in accordance with job schedules and business partner scopes of work as they relate to customer relations
• Approve trade partner invoices upon satisfactory completion of the job, not to exceed $1,250
• Proactively remedy any trade partner scheduling, communication, or payment related issues
• Ability to understand manufacturer recommendations for use and application of their products
• Supervise and/or conduct pre-closing meetings, Demonstrations, Celebrations and 30 day post-close visits
• Review and certify the completion of each home within their community
• Manage, supervise and direct all aspects of customer relations for an assigned community
• Conduct field meetings with trade partners, construction staff and sales staff as needed
• Be an expert in the community and surrounding area including knowledge of HOA fees and rules, schools, restaurants, shopping, etc.
• Supervise, review and resolve the condition of their community; this includes but is not limited to entry features, road and pond maintenance, common areas, model centers and signage

Requirements

To be successful in this role, you will need:

• High School Diploma or equivalent required, or equivalent work experience
• Bachelor's degree in related field preferred
• Minimum 3 yrs. experience in directing, coordinating, and supervising work, particularly in a customer-facing role with a homebuilder
• Valid Driver's License with good driving record
• Valid auto insurance coverage
• Advanced knowledge of scheduling, budgeting and document management
• Ability to read and interpret blue prints
• Computer literacy and proficient in MS Office products (Word and Excel)
• Excellent follow-up, communication (written and verbal) and time management skills

Essential Skills and Competencies

In addition to the requirements, the following skills and competencies are essential for success in this role:

• Strong customer service skills and ability to build positive relationships with customers and trade partners
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong problem-solving and analytical skills
• Ability to prioritize tasks and manage multiple projects simultaneously
• Strong attention to detail and ability to maintain accurate records

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to investing in our Associates and providing opportunities for growth and development. As a Virtual Customer Care Representative, you will have access to:

• Comprehensive training and onboarding program
• Ongoing coaching and feedback
• Opportunities for career advancement and professional growth
• Access to industry-leading technology and tools
• Collaborative and dynamic work environment

Work Environment and Company Culture

At blithequark, we are proud of our company culture and work environment. As a Virtual Customer Care Representative, you will be part of a team that is:

• Committed to providing exceptional customer service
• Dedicated to building quality homes and communities
• Passionate about giving back to the communities in which we work and live
• Supportive and inclusive, with a focus on diversity and equity
• Collaborative and dynamic, with opportunities for growth and development

Compensation, Perks, and Benefits

At blithequark, we offer a comprehensive array of benefits designed to enhance the well-being and professional growth of our Associates. As a Virtual Customer Care Representative, you will have access to:

• Competitive salary and bonus structure
• Comprehensive health insurance plans, including Medical, Dental, and Vision coverage
• 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%
• Paid Parental Leave and an Associate Assistance Plan
• Education Assistance Program and up to $30,000 in Adoption Assistance
• Generous vacation, holiday, sick leave, and personal day policies
• New Hire Referral Bonus Program and significant Home Purchase Discounts

Conclusion

If you are a motivated and customer-focused individual with a passion for the homebuilding industry, we encourage you to apply for the Virtual Customer Care Representative role at blithequark. As a member of our team, you will have the opportunity to make a real difference in the lives of our customers and communities, while also growing and developing your career. Don't miss out on this exciting opportunity to join a leading homebuilder and build your future with blithequark.