Experienced Provider Customer Service Call and Chat Representative – Delivering Exceptional Support to Healthcare Providers through Multi-Channel Communication

Introduction to blithequark

At blithequark, we are dedicated to making a positive impact on the lives of healthcare providers and their patients. As a leader in the healthcare industry, we recognize the importance of providing exceptional support to our provider network. Our mission is to deliver timely and accurate information, ensuring that healthcare providers can focus on what matters most – delivering high-quality patient care. We are seeking a highly skilled and compassionate Provider Customer Service Call and Chat Representative to join our team, playing a vital role in our commitment to excellence.

Job Overview

The Provider Customer Service Call and Chat Representative at blithequark is responsible for addressing the complex inquiries of healthcare providers, providing support and guidance on benefits, eligibility, billing, clinical authorizations, and behavioral health. This dynamic role requires strong multitasking skills, navigating multiple systems, and resolving complex issues effectively. As a key member of our team, you will serve as an advocate for providers, demonstrating accountability and ownership to resolve issues, and contributing to a better healthcare experience for providers and their patients.

Key Responsibilities

• Serve as the primary point of contact for healthcare providers, addressing their inquiries and concerns in a professional and courteous manner.
• Provide multi-channel support, including phone and concurrent chat, to ensure providers receive timely and accurate information.
• Quickly and effectively triage contacts from healthcare professionals, identifying the root cause of issues and resolving them efficiently.
• Seek to understand and identify the needs of the provider, answering questions, and resolving issues in a timely and accurate manner.
• Research and dissect complex prior authorization and claim issues, avoiding repeat calls and provider dissatisfaction.
• Collaborate with multiple internal partners to ensure timely resolution of issues, influencing providers to utilize self-service digital tools for faster resolution.
• Demonstrate a deep understanding of healthcare terminology, clinical authorizations, and billing processes, providing expert guidance and support to providers.

Requirements

To be successful in this role, you will need to possess the following essential qualifications:

• High School Diploma / GED or equivalent work experience.
• Must be 18 years of age or older.
• 1+ years of customer service experience, with a proven track record of analyzing and solving customer concerns.
• Experience with computer and Windows PC applications, including the ability to navigate and learn new systems.
• Ability to type at a speed of 35-40+ WPM with 90% accuracy.
• Ability to work any full-time (40 hours/week), 8-hour shift between 10:35 AM - 7:05 PM CST, with occasional overtime, weekends, and holidays.

Nice-to-Haves

While not essential, the following qualifications are highly desirable:

• Prior healthcare experience and knowledge of healthcare terminology, clinical authorizations, and billing processes.
• Experience in a related environment using phones and computers as primary job tools.

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Excellent communication and interpersonal skills, with the ability to build strong relationships with healthcare providers and internal stakeholders.
• Strong problem-solving and analytical skills, with the ability to navigate complex systems and resolve issues efficiently.
• Ability to work in a fast-paced environment, prioritizing multiple tasks and managing competing demands.
• Strong attention to detail, with a focus on delivering accurate and timely information to healthcare providers.
• Ability to adapt to changing circumstances, with a flexible and resilient approach to work.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Provider Customer Service Call and Chat Representative, you will have access to a range of training and development opportunities, including:

• Comprehensive training programs, designed to enhance your knowledge and skills in healthcare and customer service.
• Mentorship and coaching, with experienced colleagues and leaders who will support your growth and development.
• Opportunities for career advancement, with a range of roles and responsibilities available across the organization.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive work environment. Our company culture is built on a foundation of:

• Respect and empathy, with a focus on delivering exceptional service to our customers and supporting each other as colleagues.
• Collaboration and teamwork, with a range of opportunities to work with cross-functional teams and contribute to business outcomes.
• Innovation and creativity, with a focus on finding new and better ways to deliver healthcare services and support our customers.

Compensation, Perks, and Benefits

At blithequark, we offer a range of competitive compensation, perks, and benefits, including:

• Comprehensive benefits package, with a range of options to support your health, wellbeing, and financial security.
• Incentive and recognition programs, with opportunities to earn rewards and recognition for your contributions to the business.
• Equity stock purchase, with the opportunity to invest in the company and share in our success.
• 401k contribution, with a range of options to support your retirement savings and financial security.

Conclusion

If you are a motivated and compassionate individual, with a passion for delivering exceptional customer service and supporting the healthcare industry, we encourage you to apply for the Provider Customer Service Call and Chat Representative role at blithequark. With a range of opportunities for growth and development, a positive and supportive work environment, and a competitive compensation package, this is an exciting opportunity to join a leading healthcare organization and make a real difference in the lives of healthcare providers and their patients.