Experienced Customer Support Representative – Remote Public Benefit Program Enrollment and Customer Service Opportunity

Introduction to blithequark

At blithequark, we are passionate about making a difference in people's lives. As a leader in providing essential support services, we are committed to delivering exceptional customer experiences that positively impact the well-being and peace of mind of our clients. If you share our passion for helping others and are looking for a flexible, remote work opportunity where your compassion, patience, and multi-tasking skills can shine, we encourage you to explore this exciting opportunity with us.

Job Overview

As a Customer Support Representative providing services on behalf of blithequark, you will have the unique and rewarding opportunity to provide essential support to individuals enrolling in public benefit programs. Your empathetic and patient approach will help ensure that callers receive the assistance they need, making a tangible impact on their lives. This remote opportunity pays independent contractors $13 per hour and is a great fit for someone seeking roughly 10-15 hours per week, allowing for easy scheduling around other commitments.

Key Responsibilities

• Answering inbound calls and interacting with customers in a professional, empathetic, and compassionate manner
• Providing information in accordance with established policies, procedures, and privacy laws
• Assisting customers with program enrollment and routing them to the appropriate contacts via three-way calls to ensure a smooth call transfer
• Assisting customers with their communication needs, such as relay services for callers with speech or hearing impairments and translation services for callers who don't speak English
• Placing outbound calls as needed to share time-sensitive information with customers
• Using multiple computer systems to access data and document information

About You

To be successful in this role, you should have at least one year of customer service experience. Knowledge of public benefit programs and prior experience in a health or human services setting is very helpful, but not required. You will need:

• Excellent written and verbal communication skills
• Great active listening skills
• Strong attention to detail
• Strong PC skills, including the ability to quickly learn new computer applications
• A positive attitude
• Empathy, patience, and professionalism
• Strong multitasking skills and the ability to adapt to change in a fast-paced environment
• The ability to maintain up-to-date knowledge of applicable programs, policies, and procedures
• Good problem-solving and de-escalation skills
• The ability to maintain confidentiality of sensitive information

Essential Qualifications

In addition to the skills and competencies listed above, you will need:

• A computer meeting the specified criteria, including Windows 10 or 11 operating system, 8GB of RAM, and up-to-date antivirus software
• Access to high-speed, hardwired internet
• Dual monitors
• A USB noise-cancelling headset
• A webcam for certification and training purposes

Work Environment and Company Culture

At blithequark, we are committed to providing a supportive and inclusive work environment that allows our team members to thrive. As a remote worker, you will have the flexibility to work from the comfort of your own home, with the freedom to choose your own schedule within our client's hours of operation. You will also have access to one-on-one mentorship, free certification and ongoing development opportunities, and the chance to achieve better work-life balance.

Career Growth Opportunities and Learning Benefits

At blithequark, we are dedicated to helping our team members grow and develop in their careers. You will have access to ongoing training and development opportunities, including certification programs and professional development courses. You will also have the opportunity to work with a talented and experienced team, learning from their expertise and sharing your own knowledge and skills.

Compensation, Perks, and Benefits

This flexible opportunity pays independent contractors $13 per hour. As a remote worker, you will also enjoy significant savings in expenses related to transportation, clothing, childcare or eldercare, and food. You may also qualify for home office tax deductions, but you should consult with an accountant to determine eligibility. In addition, you will have access to:

• One-on-one mentorship
• Free certification and ongoing development opportunities
• The freedom and flexibility to choose your own schedule, within our client's hours of operation
• The chance to achieve better work-life balance
• NexRep Perks, a program that recognizes the service provided by independent contractors to blithequark's clients and their customers, offering exclusive discounts and savings on a variety of common expenses

Conclusion

If you are a compassionate and patient individual with excellent communication skills and a passion for helping others, we encourage you to apply for this exciting opportunity with blithequark. As a Customer Support Representative, you will have the chance to make a real difference in the lives of our clients, while enjoying the flexibility and freedom of remote work. Don't miss out on this opportunity to join our team and start making a positive impact today!