Experienced Digital Communication Representative – LiveChat Agent for Innovative Modular Solutions and Remote Workforce Housing

Introduction to blithequark

At blithequark, we specialize in providing modular buildings and remote and temporary workforce housing solutions, along with a digital marketplace for business-to-business crew travel management. Our mission is to create value by delivering differentiated solutions that meet the unique needs of each customer and project. We believe in tailoring a combination of products and services to achieve enhanced outcomes, and our approach is guided by a clear strategic vision, measurable objectives, disciplined accountability, and data-based decision-making.

Our culture is built on a foundation of values-driven collaboration, safety consciousness, and a people-first approach. We strive to create an environment where the best people come to work, feel rewarded for their contributions, and have fun while delivering top-decile performance. As a team of the best and brightest in the industry, we offer careers, not just jobs, and provide ample opportunities for our employees to pursue their interests and passions as they progress in their careers.

About the Role

We are seeking a highly energetic and motivated individual to join our marketing team as a Digital Communication Representative (LiveChat Agent). This full-time, work-from-home position will be responsible for connecting with website visitors through live chat, validating and prequalifying leads, and directly impacting the business. The successful candidate will have the opportunity to work with an extraordinary marketing team and make a meaningful contribution to our growth and success.

While this position can be performed remotely, we prefer candidates who are located near one of our branch offices in Calgary, Alberta, or Dallas-Fort Worth, Texas. As a LiveChat Agent, you will be the first point of contact for new leads, and your excellent communication skills, product knowledge, and customer service orientation will be essential in providing a positive experience for our website visitors.

Key Responsibilities

• Engage in real-time live chat with customers visiting our websites, providing timely and accurate responses to their inquiries
• Enter marketing qualified leads into Salesforce.com, ensuring seamless transition to Sales Managers as opportunities
• Become an expert in the live chat platform, developing a deep understanding of its features and capabilities
• Stay up-to-date on blithequark's product features, promotions, and FAQs, providing informed and helpful responses to customer queries
• Create canned responses and enhance the tagging system in the live chat platform, streamlining communication and improving efficiency
• Develop and communicate ideas for improvement in our customer journey, collaborating with the sales team and key marketing team members to optimize lead generation and conversion
• Monitor key performance indicators (KPIs) such as response time, customer satisfaction, volume, and schedule, identifying areas for improvement and implementing strategies to enhance performance
• Perform other assigned tasks, contributing to the overall success of the marketing team and blithequark's business objectives

Qualifications and Skills

To be successful in this role, you will need:

• Commercial modular construction industry experience (preferred)
• Live chat, B2B telemarketing, or sales experience (preferred)
• Salesforce.com experience (preferred)
• Excellent verbal and written communication skills, with the ability to multitask and prioritize effectively
• Organizational skills, with attention to detail and a customer service orientation
• Empathy and patience in dealing with various customer inquiries, along with a self-motivated and self-starter approach
• Tactful and inquisitive, with a strong work ethic and integrity
• Proficiency in MS Office, with a minimum accurate typing speed of 50 wpm
• Ability to comply with all company employment policies, with limited travel requirements (up to 10%)

Career Growth and Learning Opportunities

At blithequark, we are committed to the growth and development of our employees. As a LiveChat Agent, you will have access to training and development opportunities, enabling you to enhance your skills and knowledge in areas such as:

• Product knowledge and industry trends
• Live chat platform and technology
• Salesforce.com and CRM systems
• Customer service and communication skills
• Marketing and lead generation strategies

Our goal is to provide a supportive and inclusive environment that fosters learning, innovation, and career advancement. We encourage our employees to pursue their interests and passions, and we offer opportunities for professional growth and development throughout their careers.

Work Environment and Company Culture

At blithequark, we pride ourselves on our values-driven culture, which emphasizes collaboration, safety consciousness, and a people-first approach. Our team is composed of talented and motivated individuals who are passionate about delivering exceptional results and making a positive impact. As a LiveChat Agent, you will be part of a dynamic and supportive team that values open communication, creativity, and innovation.

We believe in recognizing and rewarding our employees' contributions, and we offer a range of benefits and perks to support their well-being and career growth. These include:

• Competitive base salary and bonus structure
• Comprehensive benefits package, including health plan, 401K, and paid vacation
• Education reimbursement and professional development opportunities
• Flexible work arrangements, including remote work options
• Recognition and reward programs, celebrating employee achievements and contributions

Compensation and Benefits

We offer a competitive compensation package, including a base salary commensurate with experience and industry standards. Our benefits package includes a full range of perks, such as:

• Health plan and wellness programs
• 401K and retirement savings plans
• Paid vacation and time-off policies
• Education reimbursement and professional development opportunities
• Flexible work arrangements, including remote work options

We believe in providing a comprehensive and supportive environment that enables our employees to thrive and grow, both personally and professionally.

Conclusion

If you are a motivated and customer-focused individual with a passion for delivering exceptional results, we encourage you to apply for the Digital Communication Representative (LiveChat Agent) role at blithequark. As a member of our marketing team, you will have the opportunity to make a meaningful contribution to our business, develop your skills and knowledge, and grow your career in a dynamic and supportive environment.

At blithequark, we are committed to diversity, equal opportunity, and ensuring that our employees have the ability to thrive in an inclusive environment. We welcome applications from qualified candidates of all backgrounds and perspectives, and we are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, national origin, age, disability, or any other legally-protected factors. Accommodation for applicants with disabilities is available upon request during the recruitment process.

Join our team and become part of a innovative and forward-thinking organization that values its employees and is committed to making a positive impact. Apply now to take the first step in your career journey with blithequark!