Experienced Customer Service Representative for Blithequark - Delivering Exceptional Support and Building Lasting Relationships with Clients and Members

Introduction to Blithequark

At blithequark, we are driven by a singular purpose: to bring heart to every moment of our customers' health journeys. This guiding principle shapes our commitment to delivering human-centric healthcare solutions that are tailored to the needs of a rapidly changing world. Our brand, with heart at its core, sends a powerful message that how we deliver our services is just as important as what we deliver. We are seeking a dedicated and compassionate Customer Service Representative to join our team, working from the comfort of their own home, to provide exceptional support to our clients and members.

Job Overview

This is a unique work-at-home opportunity that offers the flexibility to work from anywhere, as long as you are based in the East Coast Time Zone. Our comprehensive training program, which spans 18 weeks, will equip you with the knowledge and skills necessary to excel in this role. Your training schedule will be from 8:00 am to 4:30 pm EST, and upon completion, you will be expected to work a variety of shifts between 8:00 am and 8:00 pm EST.

Key Responsibilities

• Act as a single-point-of-contact for plan sponsors, members, and providers, answering questions and resolving issues in a timely and professional manner.
• Provide customized interactions based on customer preferences and individualized needs, creating an emotional connection with our members by understanding and engaging them fully.
• Build trusting and caring relationships with members, anticipating their needs, and providing related information to answer unasked questions.
• Utilize our customer service threshold framework to make informed financial decisions and resolve member issues efficiently.
• Educate and assist customers on various elements of benefit plan information and available services, enhancing their overall experience with blithequark.
• Identify member needs beyond the initial inquiry, answering unasked questions, and resolving issues without or with limited management intervention.
• Provide education to members to support them in managing their health, responding quickly to meet customer needs, and resolving problems while avoiding over-committing.
• Process claim referrals, new claim hand-offs, and escalate issues as appropriate through our system for grievances and appeals.
• Initiate outreach and welcome calls to ensure constituents' expectations are met or exceeded, identifying trends and emerging customer service issues to develop solutions.
• Partner with other departments to deliver client-specific presentations, coordinating efforts to resolve service issues and develop process improvements.
• Collaborate with colleagues to deliver a world-class customer experience, seeking to understand customer circumstances, problems, expectations, and needs.

Essential Qualifications

To be successful in this role, you will need:

• Customer service experience in a transaction-based environment, such as a call center or retail location, demonstrating empathy and compassion.
• Effective organizational skills and the ability to manage multiple tasks.
• Excellent communication skills, both verbal and written.
• A High School Diploma or equivalent.

Preferred Qualifications

While not essential, the following qualifications are desirable:

• Previous experience working in a healthcare or insurance environment.
• Knowledge of benefit plan information and available services.
• Experience with customer service software and technology.

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Empathy and compassion for our members and customers.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to a range of training and development opportunities, including:

• Comprehensive training programs to enhance your knowledge and skills.
• Opportunities for career advancement and professional growth.
• Access to online courses and educational resources to support your ongoing development.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive work environment. Our company culture is built on the values of empathy, compassion, and teamwork, and we are committed to creating a workplace where our employees feel valued, respected, and empowered to make a difference.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• A hourly rate of $17.00 - $28.46, depending on experience.
• A range of benefits, including medical, dental, and vision coverage.
• Eligibility to enroll in our 401(k) retirement savings plan and Employee Stock Purchase Plan.
• Access to numerous well-being programs, education assistance, and free development courses.
• A CVS store discount and discount programs with participating partners.
• Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year.

Conclusion

If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Customer Service Representative, you will play a critical role in building lasting relationships with our clients and members, and contributing to the growth and success of our organization. Don't miss out on this chance to make a difference and take your career to the next level. Apply now to become a part of our dynamic and supportive team!