**Experienced Full Stack Customer Service Representative – Insurance Policy Support**

Are you a customer-centric individual with a passion for delivering exceptional service? Do you have a knack for problem-solving and a drive to succeed in a dynamic environment? If so, we invite you to join blithequark, a global leader in the customer experience (CX) industry, as a Remote Licensed Customer Service Representative. **About blithequark** blithequark is a trailblazer in the CX industry, with a presence in 45 countries and a team of 170,000 associates worldwide. We're the trusted partner of +750 leading brands, supporting +9 million customer conversations every day in +60 languages. Our innovative CX solutions, technology, and expertise are designed to deliver seamless experiences to customers in the moments that matter. As a Remote Licensed Customer Service Representative at blithequark, you'll be part of a dynamic team that's dedicated to providing exceptional service to our clients' customers. You'll have the opportunity to grow and develop your skills, working with a global organization that values diversity, inclusion, and employee well-being. **Key Responsibilities** As a Remote Licensed Customer Service Representative, your primary function will be to receive, review, and process calls regarding customers' insurance policies. You'll assist with entry-level auto and property policies, providing solutions to customers' queries and concerns. Your responsibilities will include: * Responding to customer inquiries regarding policy coverage, billing, and modifications * Resolving customer complaints and concerns in a professional and empathetic manner * Processing customer requests and updates in a timely and efficient manner * Collaborating with internal teams to resolve complex issues and provide exceptional service * Maintaining accurate records and documentation of customer interactions **Essential Qualifications** To succeed in this role, you'll need to possess the following essential qualifications: * High school diploma or equivalent * Valid Indiana driver's license (required for remote work) * 6 months to 1 year of relevant work experience (preferable) * Professional customer service aptitude * Basic conflict resolution skills * Ability to work in a quiet, distraction-free environment * Self-motivation and accountability * Comfortable with being on web camera during training and production **Preferred Qualifications** While not essential, the following qualifications are preferred: * 1-2 years of experience in customer service or a related field * Familiarity with insurance policies and procedures * Strong problem-solving and critical thinking skills * Ability to multitask and prioritize tasks effectively * Excellent communication and interpersonal skills **Skills and Competencies** To excel in this role, you'll need to possess the following skills and competencies: * Customer service aptitude * Reliability * Empathy * Critical thinking * Active listening skills * Effective verbal and written communication * Ability to navigate system tools and search for answers and information * Demonstrated ability to utilize computer systems and data systems * Ability to solve complex situations with limited information * Questioning and deductive reasoning skills * Ability to work in teams or independently **Benefits and Perks** As a Remote Licensed Customer Service Representative at blithequark, you'll enjoy a range of benefits and perks, including: * Competitive hourly rate ($15-$19/hour) * Expected hours: No less than 40 per week * 401(k) plan with company matching * Dental insurance * Disability insurance * Health insurance * Paid time off * Vision insurance * Work from home flexibility * Weekends as needed * Bonus opportunities **Work Environment and Culture** As a remote employee, you'll work in a quiet, distraction-free environment, with access to the latest technology and tools. Our company culture values diversity, inclusion, and employee well-being, with a focus on providing exceptional service to our clients' customers. **Career Growth Opportunities** At blithequark, we're committed to investing in our employees' growth and development. As a Remote Licensed Customer Service Representative, you'll have the opportunity to: * Develop your skills and expertise in customer service and insurance policies * Collaborate with internal teams to resolve complex issues and provide exceptional service * Participate in training and development programs to enhance your knowledge and skills * Take on new challenges and responsibilities as you grow and develop in your role **How to Apply** If you're a customer-centric individual with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Please visit our website at [www.blithequark.com](http://www.blithequark.com) to learn more about our company culture and values. You can also connect with us on Facebook, LinkedIn, and Twitter to stay up-to-date on the latest news and developments. **Equal Employment Opportunity** blithequark is an equal employment opportunity employer, committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. **Military Friendly** blithequark is a 2023 Military Friendly Employer, proud partner of Military One Source, Military Spouse -Employment Partnership, and other veterans organizations. We recognize the commitment it takes to serve our country and value the unique skills and experience veterans bring to the workforce. **Apply Now** Ready to take the next step in your career? Apply now to become a Remote Licensed Customer Service Representative at blithequark. Visit our website at [www.blithequark.com](http://www.blithequark.com) to learn more about our company culture and values. Apply for this job