Experienced Customer Service Specialist – Government and Corporate Affairs Liaison
**Job Description:**
Join the blithequark Family and Unlock a World of Possibilities
Are you ready to embark on a journey that combines your passion for customer service with your desire to make a meaningful impact in the world of government and corporate affairs? Look no further than blithequark, where we're dedicated to providing exceptional travel experiences and fostering a culture of inclusivity and diversity.
As a valued member of our Corporate Affairs Team within the Government Affairs Division, you'll have the opportunity to promote and sell air travel on blithequark, while also developing your skills and advancing your career in a dynamic and supportive environment.
Why You'll Love This Job
• This role is a key member of the Corporate Affairs Team, working closely with government and corporate clients to provide exceptional customer service and support.
• As a Customer Service Specialist, you'll be responsible for promoting and selling air travel on blithequark, preparing itineraries, computing fares, issuing refunds, and preparing and issuing tickets.
• You'll also be the primary point of contact for customers, answering inquiries regarding general travel information and resolving customer problems in a mutually beneficial manner.
• In addition, you'll communicate with customers over the phone to research passenger complaints, advise of cancelled or delayed flights, and communicate new rules, policies, and procedures that may affect the customer.
• Bachelor's degree in a relevant field, such as business administration, communications, or a related field
• Previous experience in customer service, sales, or a related field
Skills, Licenses & Certifications
• Ability to demonstrate excellent leadership, organizational, and customer contact skills
• Knowledge of Native SABRE or similar travel management systems
• Ability to be resourceful and creative in resolving problems and finding solutions
• Ability to demonstrate a high level of initiative, exercise good judgment, and be dependable
• Satisfactory attendance required
What You'll Get
At blithequark, we're committed to providing our employees with a comprehensive benefits package that includes:
• Travel Perks: As a blithequark employee, you'll have access to travel on our global network, with over 6,800 daily flights to 365 destinations worldwide. You'll also be able to take advantage of discounted travel rates for yourself, your family, and your friends.
• Health Benefits: On day one, you'll have access to your health, dental, prescription, and vision benefits, as well as virtual doctor visits, flexible spending accounts, and more.
• Wellness Programs: We're committed to helping you be the best version of yourself, with wellness programs that provide you with the tools, resources, and support you need to stay healthy and happy.
• 401(k) Program: Available upon hire, our 401(k) program offers employer contributions to your retirement savings, helping you build a secure financial future.
Feel Free to Be Yourself at blithequark
At blithequark, we believe that diversity and inclusion are essential to creating a dynamic and supportive work environment. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities, and shareholders, helping team members reach their full potential and creating an inclusive work environment that meets and exceeds the needs of our diverse world.
Are You Ready to Join the blithequark Family?
If you're passionate about customer service, government and corporate affairs, and making a meaningful impact in the world, we want to hear from you. Apply now to join our team and unlock a world of possibilities at blithequark.
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