Senior Manager, Customer Identity and Access Management – Global Identity Program Leadership and Strategic Direction

Introduction to blithequark

At blithequark, we have been revolutionizing the lives of hundreds of thousands of patients since our inception in 2000. Our mission is to enable our customers to enjoy simplicity, freedom, and healthier lives through the use of our innovative product platform. With a strong focus on wearable, waterproof, and lifestyle-accommodating technology, we have improved the lives of countless individuals over the past two decades. We are now seeking a highly motivated and performance-driven individual to join our expanding team as a Senior Manager, Customer Identity, to oversee the strategic and tactical direction of our Global Identity Management Program.

Job Overview

The Senior Manager of Customer Identity will be responsible for driving the evolution of Customer Identity and Access Management (CIAM) at blithequark. This role will own the process, execution, and implementation of all CIAM projects, building and continually evolving a strong team of analysts to drive the constant growth and improvement of our global CIAM model. The successful candidate will partner closely with our DevOps department to maintain and improve the platform, focusing on process, design, user experience, and requirements related to CIAM.

Key Responsibilities

• Operationalize Identity Management program and initiatives, focusing on processes and customer experience-related designs of the platform
• Act as the point person to partner with other team leads (blithequark and Vendor) where applications will rely upon blithequark's Identity and Consent management platform or processes
• Grow a team of functional analysts specific to CIAM processes, evolution of the Identity environment, and Okta platform development and monitoring
• Outline, monitor, and create mitigation plans for identity risks, working closely with blithequark's security and data privacy teams to ensure Identity is utilized in a secure and compliant manner globally
• Leverage analytics, user feedback, and general industry data to drive feature decisions and CIAM strategy
• Create strategic roadmaps for Identity initiatives, closely tied with the broader CET and IT Roadmaps
• Develop, maintain, and adhere to platform governance models
• Provide proper oversight and security measures to ensure Protected Health Information (PHI) is kept confidential and protected
• Ensure projects are following IT PMO processes and solutions delivered align with the blithequark vision for engaging with our customers
• Partner with other department heads to provide strategic roadmaps and ensure teams are working towards an aligned vision of customer experience for all customers and supporters

Education and Experience

The ideal candidate will have a Bachelor's Degree and/or equivalent combination of education and experience, with at least 10 years of leadership experience working in a technology organization, ideally with at least 6 years working with CIAM. Experience working with Okta on either Enterprise IAM or Customer IAM is preferred, as well as a strong understanding of Identity and Access Management capabilities, processes, and expectations, especially in a regulated industry such as Medical Device.

Essential Skills and Competencies

• Experience with agile processes and the tool set required for process implementation, particularly the Atlassian suite with JIRA and Confluence
• Management of inter-departmental business requirements and translating them to actionable development tasks
• Strong leadership skills, with the ability to organize a team, align with other business leaders, and lead by example
• Excellent communication, writing, influencing, and negotiating skills
• Positive, results-driven, rational, logical, and a team player
• Experience in the healthcare, pharma, or medical device industry is a plus

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Senior Manager, Customer Identity, you will have the opportunity to work on complex and challenging projects, develop your leadership skills, and contribute to the evolution of our CIAM program. You will also have access to training and development programs, mentorship, and career path planning to help you achieve your career goals.

Work Environment and Company Culture

blithequark is a dynamic and innovative company that values simplicity, freedom, and healthier lives. We are committed to creating a work environment that is collaborative, inclusive, and supportive. Our company culture is built on shared values, including a passion for innovation, a commitment to customer satisfaction, and a focus on teamwork and collaboration. We offer a flexible and remote work arrangement, allowing you to work from home or virtually, and providing a healthy work-life balance.

Compensation, Perks, and Benefits

The US base salary range for this full-time position is $129,300.00 - $194,250.00. Our salary ranges are determined by role, level, and location, and we offer a comprehensive benefits package, including bonus, equity, and benefits. We are committed to providing a competitive compensation package that reflects your skills, experience, and contributions to the company.

Conclusion

If you are a motivated and performance-driven individual with a passion for CIAM and leadership, we encourage you to apply for the Senior Manager, Customer Identity position at blithequark. This is an exciting opportunity to join a dynamic and innovative company, work on complex and challenging projects, and contribute to the evolution of our CIAM program. Apply now to take the first step in your career journey with blithequark.