Experienced Remote Healthcare Billing and Customer Service Representative – Delivering Exceptional Patient Support and Account Resolution

Welcome to blithequark

At blithequark, we are passionate about making a positive impact in the healthcare industry. As a Customer Service Contact Center, we specialize in supporting patient billing and customer service needs for our esteemed healthcare clients. Our core values of integrity, passion, and respect serve as the foundation for our approach to client success. If you share our values and are eager to be part of a dynamic team that is changing healthcare for the better, we invite you to join us.

About Our Company Culture

blithequark is a family-owned business where every team member is valued and appreciated. We have been recognized as one of the "Top 10 Best Places to Work" in our industry by Inside Arm from 2019 to 2023. With over 20 years of consistent growth and a portfolio of world-class clients, we offer a stable and supportive work environment that fosters career growth and development. Our team members are encouraged to share their ideas and contribute to our success, and we promote from within to help you achieve your career goals.

Job Summary

We are seeking compassionate and talented Remote Healthcare Billing and Customer Service Representatives to join our team. As a vital part of our organization, you will work as an extended business office representative on behalf of our clients, providing exceptional support to patients and their families. Your primary responsibility will be to explain medical bills, answer questions, and resolve account balances in a professional and empathetic manner.

Key Responsibilities:

• Utilize excellent listening, verbal, and written communication skills to help patients and their families understand complex medical bills and resolve any issues they may have.
• Provide outstanding customer service and collaborate with patients over the phone to establish affordable payment plans and process payments.
• Leverage your computer proficiency, organization, and attention to detail to accurately document all calls and follow-ups in our software systems throughout each day.
• Support your fellow team members with consistent attendance, excellent work ethic, and a caring team focus.
• Continuously improve your skills and knowledge through supportive coaching, feedback from your manager and team leads, and ongoing training.

Essential Qualifications:

To be successful in this role, you should possess:

• Excellent communication and interpersonal skills, with the ability to empathize with patients and their families.
• Strong problem-solving and analytical skills, with attention to detail and accuracy.
• Proficiency in computer software and technology, with the ability to learn new systems quickly.
• A strong work ethic and commitment to delivering exceptional customer service.
• Ability to work independently in a remote setting, with minimal supervision.

Preferred Qualifications:

While not required, the following qualifications are preferred:

• Previous experience in healthcare billing, customer service, or a related field.
• Knowledge of medical terminology and billing procedures.
• Experience working in a fast-paced, dynamic environment with multiple priorities and deadlines.
• Strong organizational and time management skills, with the ability to prioritize tasks and manage your time effectively.

Skills and Competencies:

To excel in this role, you should possess the following skills and competencies:

• Empathy and compassion: The ability to understand and relate to patients and their families, providing exceptional support and care.
• Communication skills: Excellent verbal and written communication skills, with the ability to articulate complex information in a clear and concise manner.
• Problem-solving skills: Strong analytical and problem-solving skills, with the ability to resolve complex issues and provide effective solutions.
• Time management and organization: The ability to prioritize tasks, manage your time effectively, and maintain accurate records and documentation.
• Adaptability and flexibility: The ability to adapt to changing priorities, deadlines, and workflows, with a flexible and positive attitude.

Career Growth and Development:

At blithequark, we are committed to helping you achieve your career goals and providing opportunities for growth and development. As a Remote Healthcare Billing and Customer Service Representative, you will have access to:

• Ongoing training and coaching to help you develop your skills and knowledge.
• Opportunities for advancement and career progression within the company.
• A supportive and collaborative work environment that fosters teamwork and camaraderie.
• Recognition and rewards for outstanding performance and contributions to the team.

Work Environment and Company Culture:

At blithequark, we pride ourselves on our positive and supportive work environment. As a Remote Healthcare Billing and Customer Service Representative, you will enjoy:

• The flexibility to work from home, with the option to work in our office setting if preferred.
• A collaborative and dynamic team environment that fosters open communication and teamwork.
• Regular team-building activities and social events to help you connect with your colleagues.
• A comprehensive benefits package, including health insurance, 401(k) matching, and paid time off.

Compensation and Benefits:

We offer a competitive compensation package, including:

• A base annual salary ranging from $37,440 to $43,680, depending on experience.
• Monthly performance bonuses ranging from $100 to $400.
• Additional incentives, including gift cards and prizes, for meeting customer service and performance goals.
• A comprehensive benefits package, including health insurance, 401(k) matching, and paid time off.

Conclusion:

If you are a compassionate and talented individual who is passionate about delivering exceptional customer service and making a positive impact in the healthcare industry, we encourage you to apply for this exciting opportunity. As a Remote Healthcare Billing and Customer Service Representative at blithequark, you will be part of a dynamic team that is dedicated to changing healthcare for the better. Apply today and take the first step towards a rewarding and challenging career with a company that values and appreciates its employees.