Experienced Mid-Level Application Support Specialist with Chat Support Expertise for Enhanced Customer Experience and Technical Troubleshooting

• Enhancing and developing a comprehensive knowledge base for client-owned applications to ensure up-to-date information and best practices
• Designing and delivering engaging training programs for staff on Salesforce and Amazon Connect functionalities to promote technical proficiency and excellence
• Providing expert-level support for Tier 1 and Tier 2 incidents involving relevant applications, ensuring timely and effective issue resolution
• Serving as an escalation point for common application issues, prioritizing issues appropriately, and ensuring seamless communication with customers and internal stakeholders
• Utilizing chat and soft phone features to assist customers with inquiries regarding agency mission systems, delivering exceptional customer service and support

Qualifications and Requirements

To be successful in this role, you'll need:

• A minimum of 2 years of relevant work experience with Salesforce and/or Amazon Connect, demonstrating a deep understanding of these technologies and their applications
• Demonstrated experience in developing knowledge articles and creating staff training, showcasing your ability to communicate complex technical information effectively
• Proven skills in delivering exceptional customer service, with a strong focus on empathy, active listening, and issue resolution
• Proficient technical skills with Salesforce, Amazon Connect, and web-based applications, as well as excellent problem-solving and analytical abilities
• Exceptional interpersonal and communication skills, with the ability to work collaboratively with internal stakeholders and communicate effectively with customers

Preferred Qualifications

To stand out as a candidate, you'll have:

• Prior experience in a technical support environment, specifically Tier 1 and Tier 2, demonstrating your ability to work in a fast-paced, dynamic environment
• Superior organizational skills, with the ability to manage multiple projects and tasks simultaneously, prioritize effectively, and meet deadlines

Skills and Competencies

In addition to the qualifications and requirements, you'll need to possess:

• Strong technical skills, with the ability to learn and adapt to new technologies and systems
• Excellent communication and interpersonal skills, with the ability to work effectively with customers, internal stakeholders, and team members
• Strong problem-solving and analytical abilities, with the ability to troubleshoot complex technical issues and develop creative solutions
• A customer-centric approach, with a focus on delivering exceptional customer experiences and support

Career Growth and Learning Benefits

At blithequark, we're committed to supporting your career growth and development. You'll have access to:

• Professional training and development opportunities, including workshops, webinars, and conferences
• Mentorship and coaching from experienced professionals, providing guidance and support to help you achieve your career goals
• Opportunities for advancement and promotion, with a clear path for career progression and growth

Work Environment and Company Culture

blithequark prioritizes a supportive and collaborative work environment, with a focus on:

• Diversity, equity, and inclusion, ensuring a welcoming and inclusive workplace for all employees
• Flexible work arrangements, including fully remote positions, to support work-life balance and employee well-being
• Open communication and transparency, with regular updates and feedback to ensure you're informed and engaged

Compensation, Perks, and Benefits

At blithequark, we offer a comprehensive compensation package, including:

• Competitive salary and bonus structure, recognizing and rewarding your contributions and achievements
• Comprehensive benefits package, including medical, dental, and vision insurance, paid parental leave, and immediate vesting in the 401(k) plan
• Opportunities for professional growth and development, with a focus on supporting your career aspirations and goals

Conclusion

If you're a motivated and experienced application support specialist looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. With a focus on career growth, diversity, and inclusion, we're committed to supporting your success and well-being. Join our dynamic team and contribute to the delivery of exceptional technical support services. Apply now and take the first step towards an exciting and rewarding career with blithequark!