Experienced Customer Service Representative – Remote Work Opportunity with blithequark

Introduction to blithequark

At blithequark, we pride ourselves on delivering exceptional customer experiences that set us apart in the industry. As a leader in our field, we recognize the importance of having a talented and dedicated team that shares our passion for excellence. We are excited to offer remote job opportunities in customer service, allowing you to contribute to our renowned customer service while enjoying the flexibility of working from the comfort of your own home.

About the Role

As a Customer Service Representative at blithequark, you will be responsible for assisting passengers with reservations, inquiries, and various travel-related concerns. This is an exciting opportunity to join our team and be part of a dynamic and fast-paced environment. If you have a passion for travel and excellent communication skills, we encourage you to apply for this role.

Key Responsibilities

• Complete data access and balancing functions
• Coordinate return items with contributors, doors vendors, the Federal Reserve Bank, and other institutions
• Assist different departments with fraud resolution, member inquiries, and associated Accounting standard ledger balancing
• Work member cases/sports assigned
• Follow and maintain guidelines and approaches to ensure strict compliance with NACHA regulations and guidelines and Federal Banking laws
• Process loan payments, multi-account and member deposits, credit card payments, and other checks, including IRA, bankruptcy, and payoff checks
• Review, examine, and approve Remote Deposit, Mobile, ATM, and other imaged-enabled products
• Log, report, and make necessary GL, account changes and/or returns
• Process Stop Pays and Check Batching
• Complete daily balancing and department closing
• Obtain information from members for the timely and accurate processing of international and domestic fund transfer requests
• Research and confirm incoming and outgoing fund transfer information
• Communicate with the vendor to process fund transfers
• Understand and be familiar with outgoing and incoming fund transfer laws
• Deposit check returns, research member back checks on draft changes, process member checks, confirm members for outgoing fund transfers, and Federal Reserve verifying and releasing fund transfers
• Complete daily processing of workflows associated with overdue returns, supply of receipts, foreign collections, and legal fees

Essential Qualifications

To be successful in this role, you will need:

• High school diploma or GED
• Intermediate Excel and Word experience

Preferred Qualifications

While not required, the following qualifications are preferred:

• Previous customer/member service experience
• Previous banking or Credit Union experience
• Episys/Symitar and processing wires experience

Skills and Competencies

The ideal candidate will possess:

• Strong Microsoft Office skills, including Word, Excel, Access, and PowerPoint
• Ability to work prolonged hours in support of business needs
• Excellent customer service skills
• Ability to perform in a fast-paced environment, handle multiple tasks, and function as an integral part of a team
• Ability to perform mathematical calculations and analyze data
• Ability to effectively prioritize work and meet deadlines under high-volume pressure
• Ability to cross-train and perform any role assigned within the department
• Ability to engage professionally with all personnel and members
• Ability to work independently and with minimal supervision
• Ability to self-motivate with strong organizational skills and attention to detail

Career Growth and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to training and development opportunities to help you advance in your career. You will also be part of a dynamic and supportive team that is passionate about delivering exceptional customer experiences.

Work Environment and Company Culture

Our company culture is built on a foundation of excellence, integrity, and respect. We value our employees and recognize the importance of creating a positive and inclusive work environment. As a remote employee, you will be part of a virtual team that is connected and engaged, with regular opportunities for communication and collaboration.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a comprehensive benefits program and opportunities for professional growth and development. Our benefits package includes:

• Competitive salary and bonus structure
• Comprehensive health and wellness program
• Retirement savings plan
• Paid time off and holidays
• Opportunities for professional growth and development

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Customer Service Representative, you will be part of a dynamic and supportive team that is dedicated to excellence and committed to making a difference in the lives of our customers. Apply now to take the first step in your career with blithequark!