**Experienced Customer Service Representative – Flexible Remote Part-Time Opportunity**

Are you a compassionate and patient individual with a passion for making a positive impact on people's lives? Do you thrive in a fast-paced environment and enjoy helping others? If so, we invite you to join blithequark as a Customer Service Representative, working from the comfort of your own home and setting your own schedule. At blithequark, we understand the importance of providing exceptional care and support to those who need it most. Our client, a leading provider of payroll services for self-directed Medicaid programs, is dedicated to ensuring that caregivers receive fair compensation for their hard work. As a Customer Service Representative, you will play a vital role in facilitating this process, answering calls, and providing critical information to patients and caregivers. **About the Opportunity** As a remote, independent contractor, you will have the flexibility to work from anywhere in the US, with the freedom to choose your own schedule within the client's hours of operation. This part-time opportunity offers a competitive hourly rate of $13, with the potential to earn additional income through our Perks program. **Key Responsibilities** As a Customer Service Representative, your primary responsibilities will include: * Answering incoming calls from patients and caregivers with compassion and professionalism, responding to their questions and providing important information * Actively assisting with enrollment, program applications, and set up in applicable systems * Retrieving information to assist caregivers with any payroll-related inquiries * Utilizing de-escalation techniques when supporting upset or frustrated callers * Offering guidance and directions to both caregivers and patients to effectively resolve any issues they're facing * Documenting information and outcomes as necessary **About You** To succeed in this role, you should have at least one year of customer service experience, with a strong background in: * Providing empathetic and patient support to customers * Handling sensitive and emotionally charged calls with ease * Active listening and excellent communication skills * Strong attention to detail and ability to multitask * Ability to work with numbers and discuss financial information confidently * Quality-focused mindset and a desire to achieve first call resolution **Home Office Environment** To ensure a productive and comfortable work environment, you will need: * A computer meeting the following criteria: + Operating System: Windows 10 or 11 + Memory: 8GB of RAM + CPUs (Speed * Processors): 6 + Hard Drive: At least 500MB of free space + Sound: sound card (standard on most computers) + Up-to-date antivirus software + Access to high-speed, hardwired internet (no Wi-Fi or Satellite, please) + Dual monitors + A USB noise-cancelling headset + A webcam for certification experience **Flexible Hours of Operation** As a Customer Service Representative, you will enjoy flexible scheduling, using a self-scheduling platform to select when you work and when you don't, within the client's hours of operation. Hours of operation are Monday through Saturday, 8:00 AM to 08:00 PM ET. Please note that this third-party client requires that contractors service at least 20 hours per week. Due to Mondays and Fridays being particularly busy, the client is seeking contractors who can service some hours on those days. **Pay and Perks** This flexible opportunity pays independent contractors $13 per hour. Prior to supporting PPL, you will need to successfully complete a Certification class, which will take place from December 30th through January 8th. While you will not be able to invoice for the $13 per hour during Certification, you will receive $250 after you successfully complete certification and begin servicing. As a remote, independent contractor, you will enjoy significant savings in expenses related to transportation, clothing, childcare or eldercare, and food. You may also qualify for home office tax deductions, but you should consult with an accountant to determine eligibility. In addition, you'll receive: * One-on-one mentorship * Free certification and ongoing development opportunities * The freedom and flexibility to choose your own schedule, within the client's hours of operation * The chance to achieve better work-life balance You'll also be able to take advantage of blithequark Perks, a program that recognizes the service provided by independent contractors to blithequark's clients and their customers via the blithequark Marketplace platform. With the blithequark Perks program, you'll have the opportunity to earn Perks points. As those points add up, you'll unlock access to Perks - exclusive discounts and savings on a variety of common expenses such as health and dental coverages, banking services, legal and technical support, and more! **Why Join blithequark?** At blithequark, we value our independent contractors and offer a supportive and inclusive work environment. We believe in providing opportunities for growth and development, and we're committed to helping you achieve your career goals. Join our team and experience the flexibility and freedom that comes with working as a remote, independent contractor. **How to Apply** If you're a motivated and compassionate individual with a passion for customer service, we invite you to apply for this exciting opportunity. Please visit our website to register as a candidate and submit your application. Apply Job! Apply for this job