Experienced Data Engineer for Customer Service Team - Big Data Technologies and Data Pipelines Development

Introduction to blithequark

blithequark is one of the world's leading entertainment services, boasting 278 million paid memberships across over 190 countries, with members enjoying a vast array of TV series, films, and games in various genres and languages. At blithequark, we prioritize delivering an exceptional customer experience, ensuring that when our members encounter issues, we resolve them promptly and efficiently, getting them back to streaming their favorite content without hassle. As a key area where we directly interact with our members, Customer Service plays a vital role in our operations, handling millions of interactions via phone and chat in 25 different languages.

About the Role

As a Data Engineer within our Data Science & Analytics team, you will be instrumental in building reliable, scalable data pipelines, transforming raw data into core business metrics, and working with custom visualization tools to surface Customer Service insights. This role requires a high degree of autonomy, strong technical judgment, and the ability to span across the data stack, from pipeline development to business metrics and tools. You will collaborate closely with data engineers, software engineers, and Customer Service business owners to drive data-driven decisions and optimize our Customer Service investments.

Key Responsibilities

• Design, develop, and maintain large-scale data pipelines using big data technologies such as Hive, Presto, Spark, and Flink, handling medium to large-scale data sets (10s of millions of records).
• Apply strong data modeling skills to create adaptable structures that accommodate changes in source data or business processes.
• Utilize Python or Scala to write clean, supportable code, with a strong focus on data quality and advanced SQL skills.
• Analyze business problems, develop metrics, and prioritize tasks autonomously, demonstrating analytical aptitude and independence.
• Foster strong communication and productive partnerships with analysts, engineers, and business leaders to drive data-driven decision-making.

Essential Qualifications

To excel in this role, you should possess:

• At least 4 years of experience in engineering data pipelines using big data technologies on medium to large-scale data sets.
• Strong data modeling skills, with the ability to design adaptable structures.
• Proficiency in Python or Scala, with a passion for writing clean, supportable code.
• Advanced SQL skills and a strong advocacy for data quality.
• Analytical aptitude, with the ability to think through business problems and prioritize tasks autonomously.
• Excellent communication and collaboration skills, with experience working with cross-functional teams.

Preferred Qualifications

While not required, the following qualifications are highly desirable:

• Experience working with cloud-based data platforms and technologies.
• Knowledge of data visualization tools and techniques.
• Familiarity with agile development methodologies and version control systems.
• Experience working in a fast-paced, dynamic environment with a strong focus on innovation and experimentation.

Skills and Competencies

To succeed as a Data Engineer at blithequark, you should possess:

• Strong technical skills, with expertise in big data technologies and data pipeline development.
• Excellent problem-solving and analytical skills, with the ability to think critically and creatively.
• Effective communication and collaboration skills, with experience working with cross-functional teams.
• A strong focus on data quality, with a passion for writing clean, supportable code.
• Ability to work independently, with a high degree of autonomy and strong technical judgment.

Career Growth and Learning Opportunities

At blithequark, we are committed to providing our employees with opportunities for growth and development. As a Data Engineer, you will have access to:

• Professional development programs, including training and mentorship opportunities.
• Opportunities to work on high-impact projects, driving business decisions and optimizing Customer Service investments.
• Collaboration with experienced engineers and data scientists, with opportunities for knowledge sharing and skill development.
• A dynamic and innovative work environment, with a strong focus on experimentation and learning.

Work Environment and Company Culture

blithequark is a unique and dynamic work environment, with a strong focus on innovation, experimentation, and collaboration. We prioritize diversity and inclusion, recognizing that a diverse and inclusive workplace is essential for driving business success. Our culture is built on the following principles:

• Diversity and Inclusion: We celebrate diversity and recognize that bringing together different perspectives and backgrounds helps build stronger teams.
• Equal Opportunity Employment: We are an equal-opportunity employer, committed to providing a fair and inclusive work environment for all employees.
• Collaboration and Communication: We foster a culture of open communication and collaboration, recognizing that teamwork and partnership are essential for driving business success.

Compensation, Perks, and Benefits

At blithequark, we offer a comprehensive compensation package, including:

• A competitive annual salary, with the opportunity to choose between salary and stock options.
• Comprehensive benefits, including health plans, mental health support, and a 401(k) retirement plan with employer match.
• Stock option program, with opportunities for long-term wealth creation.
• Flexible time off, with paid leave of absence programs and flexible work arrangements.
• Family-forming benefits, including parental leave and adoption assistance.

Conclusion

If you are a motivated and experienced Data Engineer looking for a challenging and rewarding role, we encourage you to apply for this opportunity at blithequark. With a strong focus on innovation, experimentation, and collaboration, we offer a unique and dynamic work environment that is perfect for talented and ambitious professionals. Join our team and contribute to the development of cutting-edge data pipelines and analytics solutions that drive business success and customer satisfaction.