Experienced Remote Customer Service Representative – Delivering Exceptional Support and Building Strong Relationships with Clients and Internal Teams at blithequark

Introduction to blithequark and the Industry

blithequark is a leading global specialist in electrical and digital building infrastructures, with a rich history of innovation spanning over 150 years. Our purpose is to improve lives by transforming the spaces where people live, work, and meet with electrical and digital infrastructures and connected solutions that are simple, innovative, and sustainable. As a remote Customer Service Representative, you will be part of our Data Power & Control Division, which empowers the industry-leading brands to produce innovative solutions for data centers, building networks, and facility infrastructures.

About the Role

We are seeking an experienced and highly skilled Customer Service Representative to join our team at blithequark. As a Customer Service Representative, you will be responsible for answering customer inquiries, processing orders, researching and resolving requests, and utilizing product knowledge to improve sales and maintain customer satisfaction. You will maintain an ongoing relationship with customers, sales staff, distribution, purchasing, manufacturing, and marketing teams to ensure seamless communication and exceptional customer service.

Key Responsibilities

• Using professional written and verbal communications via phone, fax, or email, process orders received by mail, telephone, Fax, EDI, and/or through personal customer contact.
• Provide pricing, availability, and schedule information within established guidelines to ensure customer satisfaction.
• Research and obtain resolution of a variety of customer inquiries, expediting the delivery of selected orders and tracking order activity to alert appropriate staff of any potential delivery problems.
• Act as a communication link between customers and sales staff to assure responsiveness and foster open communication internally and externally.
• Champion creative change to improve processing and service levels, providing guidance and assistance to new or less experienced staff.
• Perform other similar and related duties as required to ensure the success of the team and the organization.

Essential Qualifications

To be successful in this role, you will need:

• An Associate's degree in business or a related field, or an equivalent combination of education and experience.
• A minimum of three years' experience in a successful customer environment/position, with experience in the manufacturing or electrical industry required.
• Experience with Salesforce is preferred, but not essential.
• Strong organizational and time management skills, with close attention to detail and the ability to effectively handle multiple priorities in a high-volume, fast-paced environment.
• Excellent verbal and written communication skills, with the ability to communicate effectively across all levels of the organization and give and receive detailed/complex information in an understandable way.
• Strong analytical skills, with the ability to identify trends and establish proactive corrective actions.

Preferred Qualifications

While not essential, the following qualifications are preferred:

• Experience in Data Centers and extensive product knowledge.
• Exposure to Salesforce and experience collaborating with sales teams.
• Presentation and training experience.
• Proficiency in mainframe order entry application, with demonstrated ability to type 50 w.p.m. with 100% accuracy.

Skills and Competencies

To succeed in this role, you will need to possess the following skills and competencies:

• Strong computer skills, with proficiency in word processing, spreadsheet, and presentation software, email, and meeting management software.
• Ability to use the internet and web-based resources efficiently and effectively.
• Highly collaborative, with the ability to work in a team-based environment and build strong relationships with clients and internal teams.
• Demonstrated exceptional customer service skills, with a strong customer orientation and the ability to communicate effectively across all levels of the organization.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to a range of training and development opportunities, including:

• Comprehensive onboarding program to ensure your success in the role.
• Ongoing training and development opportunities to enhance your skills and knowledge.
• Opportunities for career advancement and professional growth within the organization.
• Access to a range of resources and tools to support your continued learning and development.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive work environment. As a remote Customer Service Representative, you will be part of a dynamic and collaborative team that is passionate about delivering exceptional customer service. Our company culture is built on the following values:

• A commitment to innovation and excellence.
• A focus on customer satisfaction and loyalty.
• A collaborative and supportive work environment.
• A commitment to the growth and development of our employees.

Compensation, Perks, and Benefits

As a Customer Service Representative at blithequark, you will be eligible for a range of compensation, perks, and benefits, including:

• A competitive salary range of $38,000 - $48,000.
• Comprehensive medical, dental, and vision coverage.
• Distinctive benefits, such as a high employer 401K match, above-benchmark paid maternity and parental leave, and paid time off to volunteer.
• An active and growing Employee Resource Group network.
• Opportunities for career advancement and professional growth within the organization.

Conclusion

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a remote Customer Service Representative, you will be part of a dynamic and collaborative team that is dedicated to improving lives by transforming the spaces where people live, work, and meet. Apply now to take the first step in your career with blithequark and discover a world of opportunities and growth.