Billing Service Analyst- Specialty Billing

Bill Svc Anlyst Spec Bill - OB09FN We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future. A Billing Service Analyst is responsible for the Billing and Collections of Middle Large Commercial Premium and Losses in a fast paced, continuously growing environment. Coordinators work cooperatively with customers and associates to ensure optimal customer and Hartford relationships. Use interpersonal, teamwork, customer service and sales skills to accomplish superior customer service results for assigned accounts. Support customer requirements to complete these activities: Provide account specific direction to all internal units involved with client. Receivable management, including all billing and collection processes for Middle and Large Account customers. Maintain all data needs for system calculations and billing set up for assigned accounts. The coordinator is responsible for workflow and processing of daily functions. This involves prioritizing, ensuring timeliness, maintaining a level of quality, providing recommendations, dispute resolution, and reporting variances. This position can be filled as a Billing Service Analyst or a Senior Billing Service Analyst. WORK ARRANGEMENTS: This role can have a Hybrid or Remote work arrangement.  Candidates who live near one of our offices (Hartford, CT, San Antonio, TX, Scottsdale, AZ) will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise. RESPONSIBILITIES: Account Management Single point of contact for assigned accts Work with team to ensure all work loads are being addressed Ability to adjust to changing priorities Ability to establish work flows in a fast paced, environment Manage required target dates Demonstrates attitude of willingness, cooperation, and concern for business issues. Customer Service Excellent communication and facilitation skills with demonstrated ability to relate to both internal and external customers effectively Recognize and analyze problems of varying degrees of complexity. Independently considers a variety of alternatives to arrive at a timely, practical and effective solution. Places high priority on service and consistently meets deadlines. Builds and maintains successful relationships, coalitions and networks within the company and with external contacts. Product Knowledge & Professional Development – essential Demonstrates excellent research and analytical skills. Demonstrates high personal commitment to gain more knowledge and understanding of products, processes and applications of expanding technical and/or business knowledge. Ability to apply prioritization and organizational skills to assigned projects. Knowledge of The Hartford’s workflows for both Premium and Losses Insurance background and understanding of the products supported and sold in the Construction and National Markets. QUALIFICATIONS: Strong Technology and PC skills; general comfort with technology and ability to learn software systems Cognitive & Analytic skills; Decision Making, Problem Solving, Critical Thinking, Influencing Skills Demonstrated commitment to delivering best in class customer service Strong Communication Skills (both verbal and written), Relationship Building Strong business acumen; specifically a keenness and speed in understanding a business situation or need, able to obtain essential information, focus on the key objectives, recognize the relevant options available for a solution, select an appropriate course of action and set in motion an implementation plan to get the job done. INTERNET REQUIREMENTS: For full-time, occasional, part-time, or remote positions: (1) high speed broadband internet service (we do not support DSL, wireless, Wi-Fi, Hotspots, Fiber without a modem and Satellite). (2) Internet provider supplied modem/router/gateway must be hardwired to The Hartford issued computer with an ethernet cable (no Wi-Fi) (3) minimum 10 upload/100 download speeds are required. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer and provide speed test results. Compensation The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is: $48,080 - $72,120 Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age About Us | Our Culture | What It’s Like to Work Here | Perks & Benefits Every day, a day to do right. Showing up for people isn’t just what we do. It’s who we are – and have been for more than 200 years. We’re devoted to finding innovative ways to serve our customers, communities and employees—continually asking ourselves what more we can do. Is our policy language as simple and inclusive as it can be? Can we better help businesses navigate our ever-changing world? What else can we do to destigmatize mental health in the workplace? Can we make our communities more equitable? That we can rise to the challenge of these questions is due in no small part to our company values that our employees have shaped and defined. 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