**Experienced Customer Service Representative Associate – Remote in Las Vegas, NV**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two calls are ever the same? If so, we invite you to join blithequark's team as an Experienced Customer Service Representative Associate. In this role, you'll play a vital part in connecting people with the care, pharmacy benefits, data, and resources they need to live healthier lives. At blithequark, we're committed to advancing health equity on a global scale. Our team is guided by a culture of diversity and inclusion, where talented peers, comprehensive benefits, and career development opportunities come together to create a supportive and stimulating work environment. As a Customer Service Representative Associate, you'll have the chance to make a meaningful impact on the communities we serve while growing your skills and expertise in a rapidly evolving industry. **About the Role** As a Customer Service Representative Associate, you'll work in a call center environment under supervision to receive and process inbound calls from patients, providers, and other medical staff. You'll execute outbound calls or electronic tasks to assist with providing medical-related services, assist callers with appointment scheduling, prescriptions refills, facility locations, and lab results, and resolve routine to complex issues. This is a full-time role, 40 hours per week, working a variable schedule that can include days, evenings, nights, and weekends, including holidays to support our 24/7 business operations. **Primary Responsibilities** • Accepts and directs all incoming calls into the computerized PBX system, answering 95% of calls in five rings or less. • Acts as a physician's answering service for blithequark. • Documents all calls with 100% accuracy. • Connects personnel to callers as requested with 95% accuracy. • Adheres to phone scripting and relays information telephonically with 95% accuracy. • Performs critical/emergency tasks according to department policy with 100% accuracy. **Required Qualifications** • High School Diploma/GED or equivalent work experience • Must be 18 years of age or older • 1+ years of customer service experience with analyzing and solving customer problems • 6+ months of experience working in a call center environment • Basic proficiency with Windows PC applications, including the ability to learn new and complex computer system applications • Flexibility to work a full-time variable schedule, on a mixture of days, evenings, overnight, and weekends, including holidays to support our 24/7 business operations **Preferred Qualifications** • 1+ years of experience working in a healthcare environment in a call center or front desk position • Knowledge of insurance products **Telecommuting Requirements** • Reside within a reasonable distance from blithequark's Las Vegas office • Ability to keep all company-sensitive documents secure (if applicable) • Required to have a dedicated work area established that is separated from other living areas and provides information privacy • Must live in a location that can receive a blithequark-approved high-speed internet connection or leverage an existing high-speed internet service **Soft Skills** • Oral and written communication skills • Ability to demonstrate customer service and friendly telephone etiquette • Listening, critical thinking, decision-making, telephone, customer service, and problem-solving skills • All employees working remotely will be required to adhere to blithequark's Telecommuter Policy **Compensation and Benefits** Nevada Residents Only: The hourly range for this role is $16.00 to $23.94 per hour. Pay is based on several factors, including local labor markets, education, work experience, certifications, etc. blithequark complies with all minimum wage laws as applicable. In addition to your salary, blithequark offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401(k) contribution (all benefits are subject to eligibility requirements). **About blithequark** At blithequark, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone – of every race, gender, sexuality, age, location, and income – deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health, which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission. **Diversity and Inclusion** blithequark is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. **Join Our Team** If you're a customer service professional with a passion for delivering exceptional experiences, we invite you to join blithequark's team as an Experienced Customer Service Representative Associate. Apply now and take the first step towards a rewarding career with a purpose-driven organization that's committed to advancing health equity on a global scale.

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