Experienced Customer Service Representative – Remote Work Opportunity with blithequark

Introduction to blithequark and the Industry

blithequark is a leading player in the aviation industry, renowned for its exceptional customer service and commitment to excellence. As a remote customer service representative, you will have the opportunity to be part of a dynamic team that is dedicated to providing top-notch support to passengers from the comfort of your own home. The aviation industry is constantly evolving, and blithequark is at the forefront of this evolution, leveraging technology and innovation to enhance the travel experience. If you have a passion for travel, excellent communication skills, and a desire to work in a fast-paced environment, this role may be the ideal fit for you.

Job Overview

As a remote customer service representative with blithequark, you will be responsible for assisting passengers with reservations, inquiries, and various travel-related concerns. This role involves working independently in a remote setting, using your excellent communication skills to provide exceptional customer service and resolve issues in a timely and professional manner. You will be part of a team that is committed to delivering outstanding customer experiences, and you will have the opportunity to contribute to the success of blithequark's customer service operations.

Key Responsibilities

• Complete data access and balancing functions to ensure accurate and efficient processing of customer transactions
• Coordinate return items with contributors, vendors, the Federal Reserve Bank, and other institutions to resolve issues and minimize delays
• Assist other departments with fraud resolution, member inquiries, and associated accounting standard ledger balancing to ensure seamless operations
• Work on member cases and projects assigned to you, using your analytical and problem-solving skills to resolve issues and improve processes
• Follow and maintain guidelines and procedures to ensure strict compliance with NACHA regulations and guidelines, as well as Federal Banking laws
• Process loan payments, multi-account and member deposits, credit card payments, and other checks, including IRA, bankruptcy, and payoff checks
• Review, examine, and approve Remote Deposit, Mobile, ATM, and other imaged-enabled products to ensure accuracy and efficiency
• Log, report, and make necessary GL, account changes, and/or returns to maintain accurate records and ensure compliance
• Process Stop Pays and Check Batching to minimize errors and ensure timely processing
• Complete daily balancing and department closing to ensure accurate and efficient processing of customer transactions
• Obtain information from members for the timely and correct processing of international and domestic fund transfer requests
• Research and confirm incoming and outgoing fund transfer information to ensure accuracy and efficiency
• Communicate with vendors to process fund transfers and resolve issues in a timely and professional manner
• Understand and be familiar with outgoing and incoming fund transfer laws and regulations to ensure compliance
• Deposit check returns, research member bad checks on draft changes, process member checks, confirm members for outgoing fund transfers, and Federal Reserve verifying and releasing fund transfers
• Complete daily processing of workflows associated with overdue returns, supply of receipts, foreign collections, and legal fees

Essential Qualifications

To be successful in this role, you will need to have a high school diploma or GED, as well as intermediate Excel and Word skills. You should be comfortable working in a remote setting and have excellent communication and customer service skills.

Preferred Qualifications

Previous customer/member service experience, as well as previous banking or Credit Union experience, is preferred. Experience with Episys/Symitar and processing wires is also desirable. If you have a passion for travel and excellent communication skills, you may be an ideal candidate for this role.

Skills, Licenses, and Certifications

To be successful in this role, you will need to have:

• Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
• Ability to work prolonged hours in support of business needs
• Ability to exercise excellent customer service skills
• Ability to perform in a fast-paced environment, handle multiple tasks, and function as an integral part of a team
• Ability to perform mathematical calculations and analyze data
• Ability to effectively prioritize work and meet deadlines under high-volume pressure
• Ability to cross-train and perform any role assigned within the department
• Ability to interact professionally with all personnel and members
• Ability to work independently and with minimal supervision
• Ability to self-motivate with strong organizational skills and attention to detail
• Ability to effectively prioritize work and meet deadlines
• Ability to maintain excellent performance and attendance

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a remote customer service representative, you will have access to training and development programs that will help you enhance your skills and knowledge. You will also have opportunities to advance your career within the company, taking on new challenges and responsibilities as you grow and develop.

Work Environment and Company Culture

blithequark is a dynamic and innovative company that values its employees and is committed to creating a positive and supportive work environment. As a remote customer service representative, you will be part of a team that is dedicated to delivering exceptional customer experiences and is passionate about the aviation industry. You will have the opportunity to work with a talented and diverse group of professionals who are committed to excellence and are passionate about what they do.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package that includes a salary, benefits, and perks. As a remote customer service representative, you will have the opportunity to work from the comfort of your own home, enjoying the flexibility and autonomy that comes with remote work. You will also have access to a range of benefits, including health insurance, retirement savings, and paid time off.

Conclusion

If you are a motivated and customer-focused individual who is passionate about the aviation industry, we encourage you to apply for this exciting opportunity. As a remote customer service representative with blithequark, you will have the chance to be part of a dynamic team that is dedicated to delivering exceptional customer experiences. You will have the opportunity to work from the comfort of your own home, enjoying the flexibility and autonomy that comes with remote work. Don't miss out on this opportunity to join a leading player in the aviation industry and take your career to new heights. Apply now to become a part of the blithequark team!