**Experienced Customer Experience Associate – Remote Opportunity to Revolutionize Healthcare through Nutrition**

At blithequark, we're on a mission to improve people's health by making it easy to eat well. With a focus on food as medicine, we're connecting people with telehealth Registered Dietitians, food, and mobile app to improve their nutrition, all covered by health insurance. Our platform provides a comprehensive approach to wellness through personalized visits with Registered Dietitians, medically-tailored meal delivery, health progress tracking, personalized content, meal logging, recipes/meal planning, AI chat, and more. As a Customer Experience Associate at blithequark, you'll play a critical role in ensuring our customers receive exceptional support and care. In this role, you'll be the frontline of our customer service team, resolving inquiries, troubleshooting issues, and providing guidance across various platforms, including phone, email, and chat. We're looking for someone who thrives in a fast-paced, ever-evolving environment and is excited about helping people improve their health through nutrition. **About Us** blithequark is a rapidly growing company that's addressing the healthcare crisis by helping people eat better, more easily. We've already made significant strides in this mission, with thousands of dietitians and hundreds of thousands of patients on our platform. Our patients span a wide range of nutrition-related conditions, including diabetes, eating disorders, kidney disease, GI conditions, cancer, obesity/weight management, cardiovascular disease, and more. We're live in all 50 states and have partnered with national health insurance companies and provider groups. Our team is passionate about improving lives through better nutrition, and we're committed to creating a seamless and delightful customer experience. We're looking for a talented Customer Experience Associate to join our team and help us achieve our mission. **Key Responsibilities** As a Customer Experience Associate at blithequark, you'll be responsible for: * Providing exceptional customer support across phone, email, and chat, answering questions and resolving customer issues with professionalism and empathy. * Troubleshooting common technical issues and guiding customers through account management, billing, and service usage inquiries. * Documenting customer interactions accurately in our CRM (Front, Intercom, Aircall, or otherwise), ensuring that all cases are tracked and followed up on if necessary. * Collaborating with cross-functional teams to escalate and resolve more complex issues, especially those requiring input from Engineering or Product teams. * Identifying areas for process improvement, reporting trends in customer issues or feedback, and suggesting enhancements to workflows or systems. * Maintaining a deep understanding of blithequark's products and services, staying informed of new features or changes, and ensuring that all customer communications reflect up-to-date information. * Supporting weekend operations, including one weekend day per week, ensuring our customers always have access to support when they need it. * Contributing to customer feedback loops by relaying insights to the Product and Marketing teams, helping inform product development and customer engagement strategies. **You'll Love This Role If:** * You're passionate about helping others. You derive satisfaction from solving problems and making a positive impact on people's lives through excellent customer service. * You thrive in fast-paced environments. You enjoy juggling multiple tasks at once and can handle shifting priorities with ease. * You're a fast learner. You can quickly understand new systems, processes, and products and stay on top of frequent updates. * You're tech-savvy. You're comfortable using customer service software like Front or Intercom, and you have no trouble troubleshooting basic tech issues for customers. * You have excellent communication skills. Whether it's written or verbal, you know how to convey information clearly, professionally, and with empathy. * You have a great attention to detail. You make sure no customer query is left unresolved, and you accurately track interactions and updates in our CRM. * You love working in a collaborative team environment. You're excited about the opportunity to work with multiple teams and contribute to projects that improve our service offering. **We'd Love to Hear from You If:** * You have 2+ years of experience in a customer-facing role, ideally in customer support, CX, or customer success. * You've worked in fast-paced industries like telehealth, healthcare, SaaS, or tech where quick thinking and adaptability are key. * You have strong verbal and written communication skills and are comfortable handling phone calls, email, and chat interactions with customers. * You're a strong problem-solver who can think on your feet and offer creative solutions to customer challenges. * You are organized and can handle multiple customer interactions at once, making sure no detail is overlooked. * You're passionate about nutrition or wellness, and you're excited to help others on their health journey through blithequark's services. * You have experience using CRM systems like Front, Intercom, Aircall, or similar customer service platforms. * You're open to working one weekend day per week, as we provide customer support on weekends. * Bonus points if you're multilingual (especially if you speak Spanish) or have experience working in telehealth or nutrition-focused services. **About Our Team** We're a collaborative and passionate team that's dedicated to improving lives through better nutrition. We're committed to creating a seamless and delightful customer experience, and we're looking for talented individuals who share our vision. **About Our Culture** We're a remote-friendly company that values flexibility and work-life balance. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. **How to Apply** If you're passionate about helping others and want to be a part of a mission-driven team, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. **Compensation and Benefits** We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. Please note that we are unable to provide specific compensation information at this time. However, we can assure you that our compensation package is competitive and reflects the value we place on our employees. **How We Work** We're a remote-friendly company that values flexibility and work-life balance. We offer flexible working hours, remote work options, and a comprehensive benefits package to support your well-being and productivity. **Apply Now** If you're ready to join a mission-driven team and make a positive impact on people's lives, please submit your application today. We can't wait to hear from you! Apply for this job