**Experienced Customer Service Representative – Remote Opportunity at blithequark**

Are you passionate about delivering exceptional customer experiences and working in a dynamic, fast-paced environment? Do you have a knack for problem-solving and a strong desire to learn and grow? If so, we invite you to join our team at blithequark as an Experienced Customer Service Representative. In this role, you will have the opportunity to work remotely and contribute to the success of our organization while enjoying the flexibility and comfort of working from home. **Why You Will Love This Role** As a member of our team, you will be part of the Payments and Digital Strategy crew at blithequark's Credit Union. Your primary responsibilities will involve processing and managing various financial transactions, including checking processing, direct bills, and budget transfers. You will work closely with our team to ensure the smooth operation of our financial systems and provide exceptional customer service to our members. **Key Responsibilities** * Complete daily tasks related to account processing, including checking processing, direct bills, and budget transfers * Coordinate with vendors, the Federal Reserve Bank, and other institutions to resolve issues and ensure compliance with regulations * Assist various departments with fraud resolution, member inquiries, and accounting standard ledger balancing * Work on member cases and projects assigned to you * Follow and maintain guidelines and procedures to ensure strict compliance with NACHA regulations and guidelines and Federal Banking laws * Process mortgage bills, multi-account and member deposits, credit card bills, and other transactions, including IRA, bankruptcy, and payoff transactions * Review, examine, and approve Remote Deposit, Mobile, ATM, and other imaged-enabled products * Log, review, and make necessary GL, account changes and/or returns * Process Stop Pays and Check Batching * Complete daily balancing and department closing * Obtain information from members for timely and accurate processing of international and domestic budget transfer requests * Research and verify incoming and outgoing budget transfer information * Communicate with vendors to process budget transfers * Understand and be familiar with outgoing and incoming budget transfer laws * Deposit check returns, review member re-exam transactions on draft changes, process member transactions, verify members for outgoing budget transfers, and Federal Reserve verifying and releasing budget transfers * Complete daily processing of workflows associated with overdue returns, supply of receipts, international collections, and legal fees **What You Will Need for Success** * Minimum Qualifications: + High school degree or GED + Intermediate Excel and Word experience * Preferred Qualifications: + Previous customer/member service experience + Previous banking or Credit Union experience + Episys/Symitar and processing wires experience **Essential Skills and Competencies** * Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) through work experience or education and hands-on use of the software * Ability to work prolonged hours in support of business needs * Ability to exercise excellent customer service skills * Ability to perform in a fast-paced environment, handle multiple responsibilities, and function as an integral part of a team * Ability to perform mathematical calculations and review data * Ability to effectively prioritize work and meet time limits under high volume pressure * Ability to cross-train and perform any position assigned within the department * Ability to interact professionally with all personnel and members * Ability to work independently and with minimum supervision * Ability to self-motivate with strong employer skills and ability for attention to detail * Ability to effectively prioritize work and meet time limits * Ability to maintain excellent performance and attendance * Must pass relevant blithequark and Credit Union pre-employment compliance exams **Career Growth Opportunities and Learning Benefits** At blithequark, we are committed to providing our employees with opportunities for growth and development. As an Experienced Customer Service Representative, you will have access to training and development programs, including: * Ongoing training and education on financial systems and procedures * Opportunities for advancement and career growth within the organization * Collaborative and supportive work environment * Recognition and rewards for outstanding performance and contributions to the team **Work Environment and Company Culture** Our team at blithequark is dedicated to providing exceptional customer service and support to our members. We value teamwork, communication, and collaboration, and we strive to create a positive and inclusive work environment. As a remote employee, you will have the flexibility to work from home and enjoy a comfortable and productive work environment. **Compensation, Perks, and Benefits** We offer competitive compensation and benefits packages to our employees, including: * Competitive salary and benefits package * Opportunities for bonuses and incentives * Comprehensive health and wellness programs * Paid time off and holidays * Access to employee discounts and perks **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Please visit our website at [insert link] to learn more about our organization and to submit your application. Apply Now! Apply for this job