Experienced Part-Time Weekend Customer Service Representative – Delivering Exceptional Support and Driving Customer Satisfaction at blithequark

Introduction to blithequark

At blithequark, we pride ourselves on being a leading inbound call center specializing in customer service and benefits compliance. With a growing portfolio of over 1000 clients, we have established ourselves as a trusted and valued resource in the industry. Our commitment to excellence has earned us the prestigious Great Place to Work award not once, but twice. We are now seeking a highly motivated, production-driven, and team-oriented individual to join our Operations team as a part-time Customer Service Representative.

About the Role

We are looking for a talented and dedicated Customer Service Representative to provide top-notch support to our customers during weekends. As a part-time representative, you will work approximately 3-29 hours per week, with the flexibility to choose your shift within our specified times in CST. This is a remote position, allowing you to work from the comfort of your home office. If you are passionate about delivering exceptional customer experiences and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity.

Duties and Responsibilities

• Customer Service and Claim Intake: Provide positive customer service and technical expertise through prompt, accurate, and courteous responses to customer inquiries.
• Empathy and Support: Offer empathy and support to customers during the claim process, ensuring a compassionate and professional approach.
• Claim Documentation: Collect and document all claim details provided by the customer into the claim system accurately.
• Issue Resolution: Identify and resolve customer issues by adhering to client-specific handling instructions and utilizing call scripting to ensure consistency and efficiency.
• Punctuality and Reliability: Remain available for extended hours or additional shifts during peak periods or emergency situations to provide critical support, while adhering to break and lunch schedules to maintain productivity.
• Core Values: Successfully demonstrate blithequark's core values, including customer-first approach, self-motivation, teamwork, and continuous improvement.

Required Skills and Abilities

To excel in this role, you will need to possess the following skills and abilities:

• Language Skills: Ability to read and interpret documents such as police and accident reports, write routine correspondence and detailed accident descriptions, and project a confident, clear, and professional telephone presence.
• Bi-lingual in Spanish: Preferred, but not required.
• Computer Skills: Knowledge of basic computer functions, including Microsoft Word and Excel, and the ability to type at least 40 words per minute.

Education and Experience

The ideal candidate will have:

• High School Diploma or GED: Required.
• Quality Assurance Experience: 1-2 years of experience preferred, but not essential.

Network Requirements

To work remotely, you will need to meet the following network requirements:

• Speed Test: A speed test must be run from the computer you will be working from (www.speedtest.net).
• Ethernet Connection: Not required, but strongly recommended.
• Private Network: You must be on a private network and not work in public locations.
• No VPNs: Logins must happen in the US, and VPNs are not allowed.

Benefits and Compensation

At blithequark, we offer a competitive compensation package, including:

• Competitive Compensation: Hourly rate commensurate with experience.
• Ancillary Benefits: Eligible for benefits such as dental, accident insurance, critical illness, dependent care, FSA (Flex Savings Account), and SavvyFi- College Savings, depending on the number of hours worked.
• 401K: Eligible after 6 months of employment.
• PTO: Eligible after 90 days of employment.
• Employee Assistance Program: Access to a comprehensive employee assistance program.

Career Growth and Development

At blithequark, we are committed to the growth and development of our employees. As a part-time Customer Service Representative, you will have access to:

• Training and Development: Ongoing training and development opportunities to enhance your skills and knowledge.
• Career Advancement: Opportunities for career advancement and professional growth within the company.
• Feedback and Coaching: Regular feedback and coaching to help you achieve your goals and improve your performance.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive work environment. As a remote employee, you will be part of a dynamic and diverse team that values:

• Teamwork and Collaboration: We believe in the importance of teamwork and collaboration to achieve our goals.
• Open Communication: We encourage open and honest communication to ensure that everyone is informed and aligned.
• Work-Life Balance: We understand the importance of work-life balance and offer flexible scheduling to support your needs.

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional support, we encourage you to apply for this exciting opportunity. As a part-time Customer Service Representative at blithequark, you will be part of a dynamic and growing team that values its employees and is committed to their growth and development. Apply now to join our team and take the first step towards a rewarding and challenging career in customer service.