**Director, Salesforce Customer Experience at blithequark**

Are you a seasoned Salesforce professional with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where innovation and creativity are encouraged? Look no further than blithequark, a leading global solutions company that reimagines everything CX through strategy, talent, and technology. As a Director, Salesforce Customer Experience at blithequark, you will be part of our Concentrix Catalyst team, working with the engine that powers the experience design and engineering capabilities at blithequark. Our team is dedicated to creating game-changing solutions that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents. **About blithequark** blithequark is a new breed of tech company – Human-centered. Tech-powered. Intelligence-fueled. We create solutions that go beyond WOW, challenging conventions and delivering outcomes unimagined. Our game-changers are passionate about reimagining everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. **Key Responsibilities** As a Director, Salesforce Customer Experience at blithequark, you will be responsible for designing and implementing solutions that enhance the Salesforce platform to meet business needs – achieving customer and agent experiences that drive successful outcomes for our clients. Your key responsibilities will include: * Leadership: Lead and mentor a team of Salesforce practitioners, ensuring adherence to best practices in Salesforce. * Solution Design: Participate in and lead pre-sales meetings and sales opportunities, establishing scalable solutions aligned with client needs, estimating level of effort, and preparing proposals. * Project Delivery: Oversee and lead the design, build, and run of Salesforce Solutions, assessing and making recommendations on business process, design, building, testing, and run of project solutions. * Contact Center: Design and implement best-in-class Salesforce-based call center solutions, optimizing customer and agent experiences, processes, workflows, and online and call handling best practices using Salesforce capabilities. * Industry Knowledge: Apply industry-specific knowledge to develop tailored Salesforce solutions, staying informed about industry trends and leveraging Salesforce Industry Cloud solutions. * Continuous Improvement and Innovation: Stay updated with the latest Salesforce features and releases, recommending and implementing improvements for existing and new Salesforce environments. * Documentation: Create and maintain comprehensive documentation for all solution designs and implementations, ensuring knowledge transfer and documentation for future reference. **Essential and Preferred Qualifications** * A proven Salesforce professional with multiple full lifecycle Salesforce implementations and at least 7+ years of experience working with Salesforce. * 10+ years of experience in enterprise software applications. * Expert in Service Cloud – contact center experience, a plus. * Strong knowledge of Salesforce and integrations with other systems. * Industry-specific experience in sectors such as finance, healthcare, retail, technology, and other major sectors. * Experience with Salesforce Einstein and AI-driven solutions, a plus. * Salesforce Certifications: Administrator, Service Cloud, Experience Cloud, Data Cloud, Contact Center, Architect Level, and other Salesforce Certifications. * Education: Minimum Bachelor's degree in Computer Science, Information Technology, or related field. **Skills and Competencies** * Proven leadership skills. * Excellent problem-solving and analytical skills. * Excellent communication and interpersonal skills. * Team player with ability to work collaboratively in a team environment. * Leadership skills with the ability to mentor and guide clients and team members. * Attention to detail and commitment to delivering high-quality solutions. * Experience in Agile or Scrum methodologies. **Work Environment and Company Culture** blithequark is a remote-first company, offering the flexibility to work from anywhere. Our company culture is built on innovation, creativity, and collaboration. We believe in empowering our employees to take ownership of their work and strive for excellence in everything they do. Our benefits package includes private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. **Compensation, Perks, and Benefits** We offer a competitive salary and benefits package, including: * Private medical plans * Great compensation package * Retirement savings plans * Paid learning days * Flexible workplaces **Career Growth Opportunities and Learning Benefits** At blithequark, we believe in investing in our employees' growth and development. We offer a range of learning and development opportunities, including: * Training and development programs * Mentorship and coaching * Career growth opportunities * Access to industry-leading tools and technologies **How to Apply** If you are a seasoned Salesforce professional with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume, cover letter, and any relevant certifications or qualifications. **Equal Opportunity/Affirmative Action Employer** blithequark is an Equal Opportunity/Affirmative Action Employer, including Disabled/Vets. We are committed to diversity and inclusion in the workplace and welcome applications from diverse candidates. **Contact Us** If you have any questions or would like to learn more about this opportunity, please contact us at [insert contact information]. **Apply Now** Don't miss this opportunity to join a dynamic and innovative company that is reimagining everything CX. Apply now to become a Director, Salesforce Customer Experience at blithequark. Apply Job! Apply for this job